Appendix A: Troubleshooting & Faq - Planet ICA-601 User Manual

Appendix A: Troubleshooting & FAQ
Question
Features
The video and audio codec
is adopted in the ICA-601 /
651.
The maximum number of
users access ICA-601 / 651
simultaneously.
Install ICA-601 / 651
The network cabling is
required for the ICA-601 /
651.
The ICA-601 / 651 will be
installed and work if a
firewall exists on
network.
The username
password for the first time
or after factory default reset
Forgot the IP address of
the ICA-601 / 651.
IPWizard program cannot
find ICA-601 / 651.
The ICA-601 / 651 utilizes MPEG4 and M-JPEG dual compression
to providing high quality images. Where MPEG4 is a standard for
video compression and M-JPEG is a standard for image
compression.
The audio codec is selectable by either AMR or G.726 compression.
The maximum number of users is 10. However, it also depends on
the total bandwidth accessed to this device from clients. The data
throughput of the device is around 20~30Mbps. Therefore, the
actual number of connected clients is varying by settings of
resolution, codec type, frame rate and bandwidth. Obviously, the
performance of the each connected client will slow down when many
users are logged on.
The ICA-601 / 651 uses Category 5 UTP cable allowing 10 and/or
100 Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. This HTTP port and Video/Audio streaming ports
the needs to be opened on the firewall.
and Username = admin and leave password blank.
Note that it's all case sensitivity.
Check IP address of ICA-601 / 651 by using the IPWizard.exe
program.
• Re power the ICA-601 / 651 if cannot find the unit within 1 minutes.
• Do not connect ICA-601 / 651 over a router. IPWizard program
cannot detect ICA-601 / 651 over a router.
• If IP address is not assigned to the PC which running IPWizard
program, then IPWizard program cannot find ICA-601 / 651. Make
sure that IP address is assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup
59/71
Answer or Resolution