Appendix D Troubleshooting - Unisight TZHEF04 Series User Manual

Digital video network surveillance system net dvr
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Digital Video Network Surveillance System

Appendix D Troubleshooting

After plugging in power, turning on the power switch,
"POWER" light in front Panel does not turn on, and fan
does not work.
After plugging in power, turning on the power switch,
"POWER" light in front panel turn to green while fan does
not work.
After plugging in power, turning on switch, "POWER"
light turn to green, the indicator lights in the panel turn on
at the same time, but fan does not work.
DVR continuously reboots after starting up every 10
seconds.
There are no images in the monitor connected with VOUT
after DVR is started.
Cannot find the hard disk in reboot process.
DVR can not control PTZ through RS-485 port.
Client software can not view DVR live image.
Note:
1) Place the DVR in well ventilated space so that it operates within the allowed range of
temperature and humidity as in specification.
2)
If the circuit board is wet, dust on circuit board can cause a short circuit. The circuit board,
plug and socket, housing fan and housing should be cleaned by brushing regularly.
Failure
Possible reasons
1)
Power cable is broken.
2)
Power supply is broken.
1)
Front panel cable is broken.
2)
Fan is broken.
The ATX plug in main board is not
well plugged in.
1)
Upgrade the wrong firmware
2)
Compression
board
problems.
3)
Main board has problems.
1)
The cable connected with the
monitor is broken.
2)
Real board of DVR has
problems.
3)
Main board of DVR has
problems.
1)
Hard disk cable is broken.
2)
The power cable of hard disk
is not connected.
3)
Hard disk is broken.
1)
RS-485 cable is not connected
correctly or broken.
2)
PTZ parameters error.
3)
RS-485
port of DVR
broken.
1)
Network is error.
2)
Connect wrong DVR (wrong
IP, port number, username or
password, etc).
3)
Old player SDK (playm4.dll)
Unisight Digital Technologies, Inc
has
is
79

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