Troubleshooting - Philips Magic 3-2 User Manual

User Manual
Cleaning the Document Feed Roller
... when a black stripe appears at the top of a copy.
... when two pages are printed out when copying or
sending a single page or when the recipient receives
two pages.
1 Open the machine and the scanner cover by press-
ing the latch (A) inward (see user manual under
Hints and Tips / Care). Clean the feed roller (B)
and the rubber opposing element on the underside
(C) with a soft, lint-free cloth moistened with clean-
ing alcohol (96 percent). Turn the feed roller with a
slight upward pressure. You must clean the entire
roller.
2 With a Fax-Cleaner: Place the fax cleaner page
into the document feeder and wait until the page is
pulled in. Press STOP. The page is ejected. Repeat
this process at least once. The fax cleaner is avail-
able through our call centre (see Hints and Tips /
Delivery service).

Troubleshooting

If you cannot fix the problem based on the instruc-
tions below, you should proceed as follows:
1 Disconnect the mains.
2 Wait at least ten seconds and reconnect.
3 If the fault reoccurs, please contact your customer
information centre.
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