Trouble Shooting - CyberPower RMCARD202 User Manual

CyberPower Network Management System

Trouble Shooting

Problem
Unable to configure the
Management Card by method1
or method2
Unable to ping the
Management Card.
Lost the user name and
password
1.Check the LED status, the normal condition is
both yellow and green led is on.
If green led is off:
Check the Management Card for proper seating in
the UPS and the UPS power is on.
If yellow led is off:
=> Ensure the network connection is valid
2. Ensure the PC being used is on the same
physical network as Network Management Card.
1. Use method 1 and method 2 to get correct an IP
address for the Network Management Card.
2. If the PC being used is on a different physical
network from the Network Management Card, verify
the setting of subnet mask and the IP address of
gateway.
Please refer to the "Reset to Default Setting /
Recover from a Lost Password
"section of the user's manual.
17
Solution