Causes And Remedies For Common Operational Issues; Improper Wiring; Insufficient Power; Incorrect Satellite Configuration - KVH Industries TracVision R5 Owner's Manual

A Guide to TracVision R5/R4
If you need technical assistance,
please contact KVH Technical
Support:
Phone: 1-401-847-3327
E-mail: techs@kvh.com
Internet: www.kvh.com/help
The TracVision R5/R4 antenna
contains two fuses located inside
the antenna. Only KVH-authorized
service technicians should perform
repairs. Unauthorized repairs on the
antenna unit may void the warranty.
Contact KVH Technical Support for
details.
Ground loops can also cause the
TracVision system to work
improperly. To check for a ground
loop, disconnect the negative lead
from the antenna. If the antenna
continues to function, a ground loop
is present. KVH recommends
installing a 12 VDC 5-amp isolated
AC/DC power supply when a
ground loop is present.
4-2
4.1 Causes and Remedies for
Common Operational Issues
There are a number of common issues that can affect the signal
reception quality or the operation of the TracVision R5/R4. The
following sections address these issues and potential solutions.

4.1.1 Improper Wiring

If the antenna unit is installed but entirely non-responsive, there
are two key factors to check as part of the troubleshooting
process:
1. Vehicle Power Fuse – Ensure that the vehicle
power fuse is installed and intact.
2. Wiring – If the system has been improperly wired,
the antenna unit will not operate correctly. Refer to
Section 2.3, "Connecting System Components" on
page 2-8 for complete system wiring information.

4.1.2 Insufficient Power

The TracVision system requires an 11-16 VDC power input in
order to work properly. If vehicle power fluctuates widely, or is
noisy, a 12 VDC 5-amp AC/DC power supply should be
installed.

4.1.3 Incorrect Satellite Configuration

The satellite configuration on your receiver must match the
satellite setting on the TracVision R5/R4 system.
• Satellite A on the TracVision R5/R4 must be the
same satellite as Receiver Alternative 1 (or A,
based on your receiver) and must be assigned the
Receiver DiSEqC 1 setting.*
• Satellite B on the TracVision R5/R4 must be the
same satellite as Receiver Alternative 2 (or B,
based on your receiver) and must be assigned the
Receiver DiSEqC 2 setting.*
* The DiSEqC settings only apply to European systems.
Refer to your receiver's User's Manual for complete instructions
on configuring your receiver.