Pella 350 Series Owner's Manual
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Pella 350 Series Owner's Manual

Vinyl windows and patio doors
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Pella
350 Series Vinyl Windows and Patio Doors
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Owner's Manual

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Summary of Contents for Pella 350 Series

  • Page 1 Pella 350 Series Vinyl Windows and Patio Doors ® Owner’s Manual...
  • Page 3 Your complete satisfaction is of utmost importance to us. If you have any questions or concerns or would like to learn more about your Pella 350 Series vinyl product, help is as close as your Pella retailer of vinyl products or at pella.com. We’re here for you today … and for years to come.

  • Page 4: Table Of Contents

    Overvie w The Pella 350 Series Vinyl Windows and Patio Doors Owner’s Manual contains specific information for each style of product. Use the ® drawings and descriptions next to each section of the Table of Contents to help locate the information you need. For the most up-to-date owner's manuals and warranties for all Pella products, go to pella.com.

  • Page 5: Cleaning Flat Screens

    In the event you need assistance, please contact the store where your vinyl products were purchased. Should you need additional assistance, contact Pella Customer Service by phone at 800-374-4758 or via our website at pella.com. Please have the Unit ID Number for your window or patio door ready when you contact us.

  • Page 6: Do Uble -Hu Ng W In Dows

    Double-Hung windows Operation/Screens/Grilles/Cleaning D O U b l e - H U n g w i n D O w s OPe r at iO n to open the window, unlock the lock located on the top of the venting (lower) sash. Larger windows sash lock may have two locks.

  • Page 7: Cleaning The Exterior Glass From The Interior

    CaUtiOn: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella window and Door showroom nearest you for special cleaning instructions.

  • Page 8: Cleaning The Weep System

    Double-Hung windows Cleaning Cleaning the weep system weep Hole It is normal for water to accumulate in the sill and track. The water is intended to drain to the outside via the drainage or “weep” holes. Check to make sure that the weep holes are clear of obstruction (dirt, sand or building materials).

  • Page 9: S In Gle -Hu Ng Win D Ows

    Operation/Screens/Grilles/Cleaning single-Hung windows s i n g l e - H U n g w i n D O w s O Per atiO n to open the window, unlock the lock located on the top of the venting standard lock autolock (lower) sash.

  • Page 10: Cleaning The Exterior Glass From The Interior

    single-Hung windows Cleaning Cleaning the exterior glass from the interior For windows featuring a TILTING lower sash. (Instructions for removable lower sash are below.) lower sash only. 1. Unlock and slightly raise the lower sash. Release the tilt latches located on the top of the lower sash, and pull the sash toward the interior of the room.

  • Page 11: Spot-Cleaning Stubborn Materials On All Glass

    CaUtiOn: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella window and Door showroom nearest you for special cleaning instructions.
  • Page 12 sliding windows Operation/Screens/Grilles/Cleaning s l i D i n g w i n D O w s OPe r at iO n to open the window, unlock the lock located in the middle of the venting (moving) sash. Larger windows may have two locks. Slide the window open.
  • Page 13 CaUtiOn: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella window and Door showroom nearest you for special cleaning instructions.

  • Page 14: Grilles

    Casement and awning windows Operation/Screens/Grilles/Cleaning C a s e M e n t a n D a w n i n g w i n D O w s OPe r at iO n vinyl casement windows feature a convenient locking system — a single, easy-to-reach sash lock handle sash lock operates both locks on casements.

  • Page 15: Cleaning The Interior And Exterior Frame And Sash Material

    CaUtiOn: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella window and Door showroom nearest you for special cleaning instructions.
  • Page 16 sliding Patio Doors Operation/Screens/Grilles/Blinds s l i D i n g Pat i O D O O r s OPe r at iO n locking system locked Unlocked thumbturn lock The thumbturn lock is located on the flat panel behind the door handle. to lock the door, fully close the venting/sliding panel and turn the thumbturn to a horizontal position.
  • Page 17 CaUtiOn: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella window and Door showroom nearest you for special cleaning instructions.

  • Page 18: Cleaning The Hardware Finish

    sliding Patio Doors Cleaning Cleaning flat screens To clean a flat fiberglass screen, use the drapery brush attachment on your vacuum cleaner. CaUtiOn: Use caution when children or pets are around open windows and patio doors. screens are not designed to retain children or pets. Cleaning the weep system It is normal for water to accumulate in the sill and track.

  • Page 19: Re Commen De D Mainte Na N Ce

    — or it may cause premature failure of your vinyl products or other parts of your home. Deterioration that occurs as a result of improper or insufficient maintenance is not covered by the Pella 350 Series Limited Lifetime Warranty.*...

  • Page 20: Awning Windows

    recommended Maintenance awning windows Keep the window track free of dirt and debris. As with casement windows, to help prevent the sash from sticking, you may want to apply a thin layer of paraffin or other dry lubricant (Teflon ® Dry Lubricant or Gulf Wax ®...

  • Page 21: Salt Spray Environments

    recommended Maintenance salt spray environments The seacoast environment is extremely hard on all sorts of products (automobiles, recreational vehicles, building products, etc.). Any product used in a seacoast location will require more frequent inspection and maintenance to help it last as long as possible in this harsh environment.

  • Page 22: Trou Bles Hooting

    (under “Windows”) for the Pella Window and Door Showroom nearest you or use the store finder at pella.com. glass breakage/damage In the event of glass breakage, consult the Pella Window and Door Showroom nearest you for assistance. Be sure to have your Pella ®...

  • Page 23: Casement Windows

    , available at most home improvement stores, works well). Do not use oily lubricants; they attract dust and grime, which will eventually restrict the window’s movement. If your sash drags (hits the frame), something is not square. Call your Pella retailer for set screw assistance.

  • Page 24: Sliding Patio Doors

    troubleshooting sliding patio doors the door does not slide smoothly. There are several possible causes. The track the door slides on may have debris on it, causing it to drag. If so, simply clean the track below the sliding panel. If this does not work, you may need to adjust the rollers to raise the door clear of the track.

  • Page 25: Preventing Condensation

    — it may be a signal of potential problems if not addressed. Fogging between the panes of sealed glass. Fogging between the panes of sealed insulating glass indicates a problem with a seal, not excess humidity. Contact your Pella retailer for information.

  • Page 26: Eifs/Synthetic Stucco

    Vinyl products should not be used in barrier Exterior Insulation and Finish Systems (EIFS, also known as synthetic stucco) or similar systems — except in the states of Arizona, California, Colorado, Nevada, New Mexico and Utah. Pella makes no warranty of any kind on and assumes no responsibility for vinyl windows and doors manufactured by Pella installed in barrier eiFs.

  • Page 27: Unit Id Number: Service Made Simpler

    Unit iD number: service made simpler To help save you time if your product ever needs service or repair, Pella includes a special identification number. Depending on the type of product you have, refer to the illustrations shown here to find your product's unit ID number.
  • Page 28 Pella Corporation is a proud volunteer partner in the U.S. Environmental or installing Pella products. See warranties for Protection Agency and the Department of Energy’s ENERGY STAR ® complete details at pella.com/warranty. program to promote the use of high-efficiency products. © 2011 Pella COrPOratiOn • 102 Main street • Pella, iOwa 50219 ® OMTFS0911...

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