Overview; Testing Your Phone - Avaya 4610 User Manual

9. Management and Troubleshooting

9.1 Overview

This section provides helpful information for:
Testing your phone to be sure it is operating correctly.
·
Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested
·
resolutions.
Application-specific troubleshooting; this chart describes problems and solutions specific to phone application (Speed
·
Dial, Call Log, or Web Access).
Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
·

9.2 Testing Your Phone

The test function enables you to verify that your phone's lights and display are operating properly.
To test the phone's lights and display:
1. With the phone idle (on-hook), press and release
8 # (which stands for TEST).
The display should indicate the self-test has started. If the test is successful, the message "Self test Passed #=end"
displays; if the test is not successful, the message "Self test Failed #=end" displays instead.
2. To return to the phone screen, press #.
If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact
your system administrator for assistance or additional troubleshooting information.
4610/5610 Phone
IP Office
MUTE, then press the following numbers on the dial pad: 8 3 7
15-601124 Issue 05a (16 July 2009)
Page 58