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Mitel 5560 IPT User Guide
Call History
Call History keeps track of the names (if available) and telephone numbers of missed calls,
answered incoming external calls, and outgoing external calls. When enabled on your 5560 IPT
by your system administrator, it functions automatically.
To display the call history, and view call detail:
1. Press the key you have programmed as Call History. The total number of Missed Calls is
displayed in brackets (), the number of new missed calls is indicated with a *.
2. To browse though the list of missed calls, press the Yes softkey, followed by the Vol + or Vol
- keys to scroll through the list.
3. To view Answered Calls or Outgoing calls, press the No softkey (once for Answered, twice
for Outgoing), followed by the Vol + or Vol - keys to scroll through the list.
4. To view the number of the call, press the Details softkey.
To return a call:
1. Display the call you want to return.
2. Do one of the following:
•
If the call is internal, and the caller name is known, press the Call softkey. For unknown
numbers, the Call option is not displayed.
•
If the call is external, and you normally need to precede external calls with a digit such as
9, it is likely that your system administrator has programmed your system to insert the 9 for
you. In this case, pressing the Call softkey initiates the call immediately. Sometimes the
system will be unable to complete the dialing automatically. When this happens, you can
edit the dialed digits manually by pressing the <— (Clear) softkey. Use the <— (Clear)
softkey to delete the left-most digit, and then type the digits to insert them. When you have
the dial string edited to suit your needs, press the Call softkey to dial the number.
To delete all missed, answered, or outgoing call logs:
1. After selecting the type of logs you wish to delete, press the Delete All softkey.
2. Confirm that you do want to delete all items by pressing the Yes softkey.
To delete a particular call from the call log:
•
With the call log that you want to delete displayed, press Yes twice or press the Delete
softkey.
Call Park
The Call Park feature allows you to place a call in a special hold state. You, or someone else, can
then retrieve the call from any extension in the system.
After parking the call, the system can automatically connect you to paging equipment so that you
can announce the call to the requested party.
To park an active call:
1. Do one of the following:
•
Press the key you have programmed as Call Park.
•
Press Left or Right to select the handset/headset you wish to use, press Trans/Conf, and
then dial the appropriate feature access code. The display shows PARKED@, followed by
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