Troubleshooting
Jammed pages are not reprinted
Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2
Select On or Auto.
3
Depending on your printer model, press
b
Resend the pages that did not print.
Were the jammed pages reprinted?
Solving print problems
Printing problems
Multiple‑language PDF files do not print
Action
Step 1
a
Check if the print options for the PDF output are set to embed all fonts.
b
Generate a new PDF file, and then resend the print job.
Do the files print?
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
Yes
The problem is solved. Contact
or touch Submit.
Yes
The problem is solved. Go to step 2.
The problem is solved. Contact
207
No
customer
support.
No
customer
support.