Polycom KIRK 5020 User Manual
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Polycom KIRK 5020 User Manual

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Polycom
KIRK
5020-5040 User Guide
Version
5.0|
June 04, 2009
|
14158600-HD Ed.5

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  • Page 1 ® ® Polycom KIRK 5020-5040 User Guide Version 5.0| June 04, 2009 14158600-HD Ed.5...
  • Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Messages ........... . . 29 Polycom, Inc.
  • Page 4 Polycom Kirk 5020-5040 User Guide MSF Function ..........30 External Services .
  • Page 5 Important Safety Instructions ........74 Polycom, Inc.
  • Page 6 Polycom Kirk 5020-5040 User Guide Polycom, Inc.

  • Page 7: Getting Started

    Polycom Kirk 5020-5040 User Guide Getting Started Getting Started Read all information in this section before you use your handset. Handset Information Ensure that the adapter voltage is the same as the electrical outlet Danger voltage.The handset uses radio signals and does not guarantee a connection in all circumstances.

  • Page 8: Charger Information

    Polycom Kirk 5020-5040 User Guide Charger Information Charger Information Two types of chargers can be used for the handset. An ordinary charger and a USB charger. The USB charger supports a PC phone book management program, provided for the system administrator Table 1-1 Charger Information.
  • Page 9 Polycom Kirk 5020-5040 User Guide Getting Started • Do not let battery or charger come into contact with conductive metal objects. • Do not attempt to take battery apart. • Power handset off before removing the battery. Installing Battery Before using the handset, it is necessary to install the battery.

  • Page 10: Battery Capacity

    Polycom Kirk 5020-5040 User Guide Battery Capacity Charging Battery When charging battery for the first time, it is necessary to leave handset in charger for 14-16 hours for the battery to be fully charged. During normal operation, it takes approximately 6 hours to charge the handset from fully discharged to its full capacity.

  • Page 11: Battery Disposal

    Polycom Kirk 5020-5040 User Guide Getting Started • 5020: 200 hours when display backlight is turned off. 5040: 100 hours when display backlight is turned off. • 5020: 100 hours when display backlight is set at dimmed. 5040: 60 hours when display backlight is set at dimmed.

  • Page 12: About Your 5020 / 5040 Handset

    Polycom Kirk 5020-5040 User Guide Battery Disposal About Your 5020 / 5040 Handset Table 1-2 Handset Elements Headset Connector (only 5020) Volume Control Adjusts speaker volume. Display Shows call information, handset status icons and guides you through option menus. Microphone...
  • Page 13 Polycom Kirk 5020-5040 User Guide About Your 5020 / 5040 Handset Table 1-3 Handset Keys Left Softkey On hook Enters main menu. (idle) Confirms choices in menu. On hook is the term used when Turns handset off with a long (three second) key press.

  • Page 14: Handset Display

    Polycom Kirk 5020-5040 User Guide Handset Display Table 1-3 Handset Keys Off hook Shortcut to phone book. (active) Keypad Lock/Unlock On hook Locks/unlocks keypad (Menu + Ø). (idle) Handset Display Status Bar Display Center Softkey Text The display is divided in three parts: Status bar, Display center and Softkey Text (see figure above).

  • Page 15: Status Icons

    Polycom Kirk 5020-5040 User Guide About Your 5020 / 5040 Handset : Menu gives access to the different functions of the handset. For Menu more information about the content of the menu, refer to “Using the Menu” on page 29. For information about how to navigate the menu, refer to “Navigating Handset”...

  • Page 16: Display Backlight

    Polycom Kirk 5020-5040 User Guide Handset Display The telephone icon will appear when the handset is off hook or a ca is connected. The envelope icon will appear when you receive a message. The charging icon will appear when the handset is placed in charge The fully charged icon will appear when the battery is fully charged The key lock icon indicates that the entire keypad is locked.

  • Page 17: Navigating Handset

    Polycom Kirk 5020-5040 User Guide About Your 5020 / 5040 Handset You can disable the backlight to save power, refer to “Turning Backlight Off” on page 56 for more information. Navigating Handset The main part of the functions of the handset are grouped into different menus.

  • Page 18: Shortcuts

    Polycom Kirk 5020-5040 User Guide Navigating Handset Scrolling in Menus When in menu, press top or bottom of navigation key to scroll up and down in menu. Confirming Choices When in the relevant menu, press left softkey to confirm your choices.
  • Page 19 Polycom Kirk 5020-5040 User Guide About Your 5020 / 5040 Handset Personal Shortcuts By adding specific functions to the list of shortcuts, you get quick access to functions you often use. Note: Personal shortcuts can only be used when handset is in standby mode (on hook).
  • Page 20 Polycom Kirk 5020-5040 User Guide Navigating Handset Press top of navigation key to start at the bottom of name list with the letter z. Keypad locked/unlocked: While on hook, press Menu followed by (Display shows the key lock icon followed by the text Keypad locked/unlocked).

  • Page 21: Basic Handset Options

    Polycom Kirk 5020-5040 User Guide Basic Handset Options Basic Handset Options Turning Handset On/Off To turn handset on: Press left softkey to turn on handset. To turn handset off: Press left softkey until the question ‘Turn off?’ appears in display.
  • Page 22 Polycom Kirk 5020-5040 User Guide Locking Keypad To lock/unlock keypad: Press Menu followed by to lock keypad. Press Unlock followed by to unlock keypad. To answer a call when keypad is locked, press . When you end the call, the keypad automatically locks.

  • Page 23: Making Calls

    Polycom Kirk 5020-5040 User Guide Making Calls Making Calls The handset must be subscribed and registered to make a call. For more information about subscribing, refer to “Creating a Login” on page For internal calls, dial extension number. Contact your system administrator for a list of these extension numbers.

  • Page 24: Dial From Call List

    Polycom Kirk 5020-5040 User Guide Dial from Call List The display icon appears until call is connected. 10 Press again to terminate the call. Note: For more information about using your phone book, refer to “Phone Book” on page Dial from Call List Call list shows up to 40 of your latest incoming, outgoing and missed calls (system dependent feature).
  • Page 25 Polycom Kirk 5020-5040 User Guide Making Calls Redial Press Menu to enter main menu. Scroll to Call register and press Select. Scroll to Outgoing calls and press Select. Scroll to the desired name or number and press Speed Dial If you have assigned a number to one of the speed-dialing keys 0-9, do the...

  • Page 26: Answering Calls

    Polycom Kirk 5020-5040 User Guide Dial from Call Register Answering Calls The handset must be subscribed and registered to answer a call. For more information about subscribing, refer to “Creating a Login” on page When handset rings, display shows the icon for incoming calls and the caller information appears below if supported by the subscribed system.

  • Page 27: Replying To Messages

    Polycom Kirk 5020-5040 User Guide Answering Calls Dial number of the person you want to redirect the call to and press Ok. If you want to withdraw the call, press Press to terminate the call. Replying to messages This allows you to read messages from another DN (Directory Number) in the system or to listen to voice-mail messages.

  • Page 28: During Calls

    Polycom Kirk 5020-5040 User Guide Turning Loadspeaker On/Off During Calls When you are on a call, you have three options as described in the following. Two of the options concern whether you want to make parts of a call public or personal.

  • Page 29: Using The Menu

    Polycom Kirk 5020-5040 User Guide Using the Menu Using the Menu The handset offers a range of functions that are grouped into menus. The main menu consists of seven menus: Phone Book, Call Register, Messages, MSF Function, External Services, Status and Settings.

  • Page 30: Msf Function

    Polycom Kirk 5020-5040 User Guide Description of Menus All messages is automatically stored in inbox or outbox. Messages can store up to 20 messages. A maximum of 72 letters, including spaces, is allowed for each message. For more information about reading, writing and sending messages, refer to “Messages”...
  • Page 31 Polycom Kirk 5020-5040 User Guide Using the Menu Call Register 1 Incoming calls 2 Outgoing calls 3 Missed calls 4 Delete Messages 1 New message 2 Inbox 3 Outbox 4 Erase messages 5 Templates MSF Function 1 Number: Status 1 Silent...

  • Page 32: Phone Book

    Polycom Kirk 5020-5040 User Guide Using the Alphanumeric Keyboard Phone Book You can store numbers and names in your phone book. The phone book can store up to 250 names with four numbers each. A maximum of 24 digits, including spaces, is allowed for each number. Names are sorted alphabetically starting with their first character.

  • Page 33: Dialing Contact From Phone Book

    Polycom Kirk 5020-5040 User Guide Phone Book — Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. — Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 34 Polycom Kirk 5020-5040 User Guide Managing an Existing Contact — Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. — Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 35 Polycom Kirk 5020-5040 User Guide Phone Book Scroll to Find name and press Select. To find a name you can: — Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. — Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...
  • Page 36 Polycom Kirk 5020-5040 User Guide Managing an Existing Contact Press OK to confirm. Adding New Contact Use the add name/number function when you want to add a new contact to phone book. Note: It is possible to add up to four numbers to a contact.

  • Page 37: Call Register

    Polycom Kirk 5020-5040 User Guide Call Register Call Register The call register menu can store up to 40 of your incoming, outgoing and missed calls. Call register is divided into lists of: incoming calls, outgoing calls and missed calls. If memory of call register is full, the handset will automatically erase the oldest call when a new call is received in call register.

  • Page 38: Outgoing Calls

    Polycom Kirk 5020-5040 User Guide Outgoing Calls Scroll to the desired call and press Details. Press Options. Scroll to Add to phone book and press Select Write the name of the contact using the digits 0-9 (refer to “Using the Alphanumeric Keyboard”...

  • Page 39: Missed Calls

    Polycom Kirk 5020-5040 User Guide Call Register Scroll to Outgoing Calls and press Select. Scroll to the desired call and press Details. Press Options. Scroll to Add to phone book and press Select. Write the name of the contact using the digits 0-9 (refer to “Using the...

  • Page 40: Delete

    Polycom Kirk 5020-5040 User Guide Delete Scroll to Call Register and press Select. Scroll to Missed Calls and press Select. Scroll to the desired missed call and press Details. Press Options. Scroll to Add to phone book and press Select.
  • Page 41 Polycom Kirk 5020-5040 User Guide Call Register Scroll to Delete and press Select. Scroll to Outgoing calls and press Select. Press Yes to empty list. Note: If you only want to delete a single outgoing call, see “Deleting an Outgoing Call from List” on page Deleting All Missed Calls Press Menu to enter main menu.

  • Page 42: Messages

    Polycom Kirk 5020-5040 User Guide Delete Messages If supported by the subscribed system, you can write, send and receive messages from the messages menu. You write messages using the alphanumeric keyboard. For more information, refer to “Using the Alphanumeric Keyboard” on page All messages are automatically stored in inbox or outbox.
  • Page 43 Polycom Kirk 5020-5040 User Guide Messages Press Select and then press Search to find the receiver. To find a name you can: — Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously.

  • Page 44: Sending Messages Using Templates

    Polycom Kirk 5020-5040 User Guide Sending Messages Using Templates Scroll to the desired position and press Select. Saving a Received Message as a Template You can save a message from inbox as a template for later use. Press Menu to enter main menu.

  • Page 45: Reading A Message

    Polycom Kirk 5020-5040 User Guide Messages — Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. — Use quick search by pressing the first letter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard”...

  • Page 46: Reading A Short Message

    Polycom Kirk 5020-5040 User Guide Reading a Message To read the long message later: If you want to read the message later, press Exit. The envelope icon will then be placed in the status bar, indicating that there is an unread message in inbox.
  • Page 47 Polycom Kirk 5020-5040 User Guide Messages Scroll to Empty screen and press Select. Write a message and press Options. Scroll to Send and press Select. 10 Press Send. Reply in Continuation of Original Text Note: Original text refers to the received text message.
  • Page 48 Polycom Kirk 5020-5040 User Guide Reading a Message Scroll to Messages and press Select. Scroll to Inbox and press Select. Scroll to the desired received message and press Select. Press Options. Scroll to Forward and press Select. Press Send and then press Search.
  • Page 49 Polycom Kirk 5020-5040 User Guide Messages Press Yes to erase the template. Erasing a Single Message The handset will automatically erase the oldest message when the memory of inbox and outbox is full (refer to “Messages” on page 42). If you want to delete a message manually, do the following: Press Menu to enter main menu.
  • Page 50 Polycom Kirk 5020-5040 User Guide Reading a Message Scroll to Messages and press Select. Scroll to Erase messages and press Select. Scroll to Outbox and press Select. Press Yes to erase all messages from outbox. Note: If you only want to erase a single message from the outbox, see “Erasing a Single Message”...

  • Page 51: Status

    Polycom Kirk 5020-5040 User Guide Status Status The status menu provides an overview of some of the handset settings and works as a shortcut to these making it easy to change the settings according to your needs. The status menu also provides information about battery capacity.

  • Page 52: Battery

    Polycom Kirk 5020-5040 User Guide Battery Battery The battery function shows remaining battery capacity. The indication on the display is not necessarily an exact reflection of the remaining speech time, but only an indication of the voltage on the battery.

  • Page 53: Settings

    Polycom Kirk 5020-5040 User Guide Settings Settings The setting menu offers you the opportunity to customize the handset according to your needs. The settings can be changed at any time. The setting menu consists of: ringing volume, ringing tone, alerting volume, vibrator, silent mode, auto key lock, backlight, auto answer, out of range and advanced settings.

  • Page 54: Alerting Volume

    Polycom Kirk 5020-5040 User Guide Alerting Volume Change Scroll to the desired ring tone and press to select and listen to the chosen ring tone. Repeat the process if you want to choose and listen to other ring tones. Alerting Volume Alerts are short beeps that appear when: •...

  • Page 55: Silent Mode

    Polycom Kirk 5020-5040 User Guide Settings Silent Mode When silent mode is turned on, the handset will not ring when a call arrives. However, you will still be able to see the arriving call in the display. To turn silent mode on/off: Press Menu to enter main menu.

  • Page 56: Backlight

    Polycom Kirk 5020-5040 User Guide Backlight To turn auto key lock on/off: Press Menu to enter main menu. Scroll to Settings and press Select. Scroll to Auto key lock and press Select. Scroll to On or Off and press Change.

  • Page 57: Auto Answer

    Polycom Kirk 5020-5040 User Guide Settings Scroll to Delay and press Change. Press left and right side of navigation key to adjust backlight delay. Press Set. Auto Answer When auto answer is turned on, the handset automatically goes off hook when an incoming call arrives.

  • Page 58: Out Of Range

    Polycom Kirk 5020-5040 User Guide Out of Range Scroll to Auto answer and press Select. Scroll to Settings and press Change. Scroll to the desired setting and press Select. Out of Range The out of range indicator appears when handset is moving out of or already is out of range of base station.

  • Page 59: Bluetooth (Only Kirk 5040)

    Polycom Kirk 5020-5040 User Guide Settings Bluetooth (only KIRK 5040) Bluetooth allows you to connect the handset to a compatible device with bluetooth connectivitiy within 10 metres (32 feet). When a wireless headset is connected to the KIRK 5040, it is possible to disconnect the headset from the handset (12.10.5) , to connect the headset to the handset again (12.10.6), to...
  • Page 60 Polycom Kirk 5020-5040 User Guide Bluetooth (only KIRK 5040) Scroll to Settings and press Select. Scroll to Bluetooth and press Select. Scroll to Active and press Select. Activate Off by pressing Select. Bluetooth is now deactivated, and any bluetooth device connected to the handset has now been disconnected.
  • Page 61 Polycom Kirk 5020-5040 User Guide Settings Scroll to Bluetooth and press Select. Scroll to Device list and press Select. Press Options. Scroll to Delete and press Select Press Yes to remove the headset from the device list. Auto Connect It is possible to connect automatically to the handset when the headset is turned Press Menu to enter main menu.

  • Page 62: Last Number Redial

    Polycom Kirk 5020-5040 User Guide Advanced... Last Number Redial Consult the user guide of the wireless headset for last number redial instructions. Advanced... In the setting menu it is also possible to define the following advanced settings: language, any key answer, headset, long key, login and time and date.

  • Page 63: Login

    Polycom Kirk 5020-5040 User Guide Settings Scroll to Advanced and press Select. Scroll to Long key and press Select. Scroll to desired definition and press Change. Login Before you can use the registered handset it is necessary to subscribe the handset to a system (login).

  • Page 64: Time & Date

    Polycom Kirk 5020-5040 User Guide Advanced... Creating a Login To create a login, the system must allow subscriptions to be made. Some systems also require an Authentication Code (AC). If more than one system currently permits subscription, you will need to know the ID of the system to which you want to subscribe.
  • Page 65 Polycom Kirk 5020-5040 User Guide Settings Choose Time Format Press Menu to enter main menu. Scroll to Settings and press Select. Scroll to Advanced and press Select. Scroll to Time & date and press Select. Scroll to Time format and press Select.
  • Page 66 Polycom Kirk 5020-5040 User Guide Advanced... Press Change. Polycom, Inc.

  • Page 67: General Information

    Polycom Kirk 5020-5040 User Guide General Information General Information Troubleshooting The handset freezes. Remove and replace battery pack. Press left softkey to turn on the handset. The handset does not ring. Check whether Silent mode is turned On. Create Login The handset cannot find a system ID at Check whether the system is set to allow subscriptions.

  • Page 68: Technical Specification

    Polycom Kirk 5020-5040 User Guide Information Technical Specification Table 1-4 Approvals Access profile: EN 300444 V1.4.1:2002 EN 301 489 - 1: Version 1.4.1 EN 301 489 - 6: Version 1.2.1 Radio: EN 301 406 V1.5.1. 2003 Safety: EN 60950-1: 2001 + A11 + CORRIG...

  • Page 69: Intrinsic Safety

    Polycom Kirk 5020-5040 User Guide General Information Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in fire, electrical shock, or injury. Never spill liquid of any kind into this product.
  • Page 70 Polycom Kirk 5020-5040 User Guide Information Do not use non-Nortel charging devices. This could damage the batteries Notices Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection.

  • Page 71: International Regulatory And Product Information

    International Regulatory and Product Information Table 1-5 This KIRK 5020 / 5040 Handset has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 72 KIRK 5020 / 5040 Handset è conforme ai requisiti [Italian]: essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Hér með lýsir Polycom (UK) Ltd yfir því að KIRK 5020 / Íslenska 5040 Handset er í samræmi við grunnkröfur og aðrar (Icelandic): kröfur, sem gerðar eru í...
  • Page 73 Polycom Kirk 5020-5040 User Guide General Information Table 1-6 1999/5/EF Polycom (UK) Ltd izjavlja, da je ta KIRK 5020 / 5040 Slovensko Handset v skladu z bistvenimi zahtevami in ostalimi [Slovenian]: relevantnimi dolocili direktive 1999/5/ES. Polycom (UK) Ltd týmto vyhlasuje, že KIRK 5020 / 5040 Slovensky Handset splna základné...

  • Page 74: Important Safety Instructions

    Polycom Kirk 5020-5040 User Guide Information Table 1-8 Explosive Device Proximity Warning Ikke bruk den trådløse nettverksenheten nært inntil uisolerte fenghetter eller i et eksplosivt miljø med Advarsel mindre enheten er modifisert slik at den tåler slik bruk. Não opere o dispositivo de rede sem fios perto de cápsulas explosivas não protegidas ou num...
  • Page 75 Polycom Kirk 5020-5040 User Guide General Information The product should be operated only from the type of power source indicated on the instructions. If you are not sure of the type of power supply, consult your dealer or local power company.

  • Page 76: Battery Precautions

    Polycom Kirk 5020-5040 User Guide Information Spare parts and accessories Use only approved spare parts and accessories. The operation of non-approved parts cannot be guaranteed and may even cause damage. Power failure In the event of a power failure or flat battery, you cannot use the handset to make or receive calls.
  • Page 77 Polycom Kirk 5020-5040 User Guide General Information temporarily. If possible, they will notify you in advance, But if advance notice is not practical, you should be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
  • Page 78 LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that the product will be free from defects in workmanship and materials, under normal use and service, for one year, or such longer period as Polycom may announce publicly from time to time for particular products, from the date of purchase from Polycom or its authorized reseller.
  • Page 79 Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom's expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
  • Page 80 SOFTWARE PRODUCT Middle East, Africa, and Asia Pacific, or the POLYCOM licensed by Polycom, Inc. in the rest of the world (collectively referred to herein as “POLYCOM”). The SOFTWARE PRODUCT includes computer software as attached hereto and may include associated media, printed materials, and "online"...
  • Page 81 Polycom Kirk 5020-5040 User Guide General Information 1. GRANT OF LICENSE. Subject to the terms of this Agreement, POLYCOM grants to you a non-exclusive license to install and use the SOFTWARE PRODUCT on the POLYCOM product with which this SOFTWARE PRODUCT is supplied (the “PRODUCT”).
  • Page 82 5. UPGRADES. If the SOFTWARE PRODUCT is labeled as an upgrade, you must be properly licensed to use the software identified by POLYCOM as being eligible for the upgrade in order to use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 83 POLYCOM's option and expense, to refund the purchase price paid by you for any defective software product which is returned to POLYCOM with a copy or your receipt, or to replace any defective media with software which substantially conforms to applicable POLYCOM published specifications.
  • Page 84 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact POLYCOM for any reason, please contact the POLYCOM office serving your country. — 10.4 U.S. Government Restricted Rights. The SOFTWARE PRODUCT and documentation are provided with RESTRICTED RIGHTS.
  • Page 85 Polycom Kirk 5020-5040 User Guide General Information that is not covered by the above provisions is deemed to be "technical data-commercial items” pursuant to DFAR Section 227.7015(a). Any use, modification, reproduction, release, performance, display or disclosure of such technical data shall be governed by the terms of DFAR Section 227.7015(b).
  • Page 86 Polycom Kirk 5020-5040 User Guide Information Polycom, Inc.
  • Page 87 ©2009 Polycom, Inc. All rights reserved. Specifications subject to change without notice. Polycom Headquarters 4750 Willow Road Pleasanton CA 94588 (T) Polycom (Denmark) Langmarksvej 34 DK-8700 Horsens Tel. +45 7560 2850 Fax +45 7560 2851 emeadk@polycom.com www.polycom.com 14158600-HD ED5...

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