Help with problems concerning product quality
Tasteless coffee
Possible causes
Solution
Grind too coarse
Select a finer grind.
Too little powder
Increase amount of coffee.
Temperature too low
Increase temperature.
Coffee is too old
Store coffee properly.
Coffee tastes strange
Possible causes
Solution
Poor grind
Contact customer service.
Minimal coffee usage
Load smaller amount of coffee.
Coffee beans bad
Replace coffee beans.
Residual cleaning solution
Rinse the Evolution Plus.
Cup dirty
Check dishwasher
Water (chlorine, hardness, etc.)
Have water quality checked.
Consistency of chocolate products
Possible causes
Solution
Viscous
Use less powder.
User more water.
Watery
Use more powder.
Use less water.
Lumpy
Clean the powder system.
Coffee tastes bitter
Possible causes
Solution
Temperature too high
Decrease coffee temperature.
Grind too fine
Select a coarser grind.
Too little powder
Increase amount of coffee.
Roast too dark
Change coffee.
Coffee tastes sour
Possible causes
Solution
Temperature too low
Increase coffee temperature.
Roast too light
Change coffee.
Grind too coarse
Select a finer grind.
Taste of chocolate products
Possible causes
Solution
Too sweet
Use less powder.
User more water.
Not sweet enough
Use more powder.
Use less water.
Strange taste
Clean the powder system.
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