Aastra Dialog 5446 IP Premium User Manual
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Aastra Dialog 5446 IP Premium User Manual

Ip phone for businessphone
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Dialog 5446 IP Premium
IP Phone for BusinessPhone
USER GUIDE

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  • Page 1 Dialog 5446 IP Premium IP Phone for BusinessPhone USER GUIDE...
  • Page 2 If this publication is made available on Aastra media, Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution.

  • Page 3: Table Of Contents

    Contents Contents Important User Information Dialog 5446 Description Keypad Navigation Display Indicator Lights Tones And Signals Handset And Speakerphone Headset Starting the Phone Starting and Logging On Logon Options Logging Off The Phone Software Version and Communication Protocol Incoming Calls Answer Calls Picking Up Calls Outgoing Calls...
  • Page 4 Dialog 5446 IP Premium Conference Parking Suffix Dialing (Dialing During Speech) Sending Messages Call Forwarding Follow-me External Follow-me Selecting a Profile Managing Contacts ® ® Microsoft Outlook Contacts My Dialog Contacts Corporate Directory Finding A Contact Calling A Contact Presence Information 10.1...
  • Page 5 Dialog 5446 IP Premium 13.2 Reminder 13.3 Door Phone 13.4 Account Number 13.5 Hot-line (Non-dialed Connection) 13.6 Least Cost Routing Settings 14.1 Presence Settings 14.2 Telephone Settings 14.3 Network Settings Web Browser 15.1 Opening the Web Browser 15.2 Using the Web Browser 15.3...
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  • Page 7: Important User Information

    THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 8 Dialog 5446 IP Premium • Consult the dealer or an experienced radio/TV technician for help. HAC (Hearing Aid Compatible) IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
  • Page 9 Important User Information This can affect the display information. The person (department) responsible for telecommunications in your organization will inform you which features that have been assigned to you. The Dialog 5446 IP phone conforms to the H.323 standard. The phone supports Dynamic Host Configuration Protocol (DHCP) for determination of IP addresses.
  • Page 10 Dialog 5446 IP Premium Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool. Do not insert any object into equipment slots that is not part of the product or auxiliary product.

  • Page 11: Dialog 5446 Description

    Dialog 5446 Description Dialog 5446 Description The Dialog 5446 IP phone (also known as DBC 446) has a backlit display with a 478 x 270 pixel color touch screen. Most features are activated from the display, and the phone is equipped with a stylus for this purpose. For more information on the display, see Section 2.3 Display on page 9.
  • Page 12 Dialog 5446 IP Premium Figure 2 Dialog 5446 IP: Back View All connections at the back of the phone are marked for easier identification. The tiltable stand makes it easy to connect the cables, and allows you to adjust the angle of the phone.
  • Page 13 Dialog 5446 Description If the telephone is equipped with a gigabit Ethernet unit (DBY 412 02) and connected to a 1 gigabit LAN, it can be powered by a power adapter, or by a power hub. If the telephone has the gigabit Ethernet unit installed, and is connected to a 10/100 megabit LAN, the telephone has to be powered by a power adapter.

  • Page 14: Keypad

    Dialog 5446 IP Premium Keypad The phone is equipped with a standard alpha numeric keypad and 7 function keys used for the most basic telephony functions, see table below. Most other telephony functions are invoked from the display, see Section 2.3 Display on page 9.

  • Page 15: Display

    Dialog 5446 Description Highlight and select the item by tapping it with the stylus or with your finger. Highlight the item using the navigation key and select it by tapping the Select button (or relevant button). Note: To return to the previous page, you press the back key, repeatedly.
  • Page 16 Dialog 5446 IP Premium Figure 4 Display Layout The top of the display contains a menu bar with tabs that each open a page where you can access a number of services that are available for your extension. The tabs are, from left to right, applications and settings, name keys, messages, main page, call list, contacts, and internet.
  • Page 17 Dialog 5446 Description 2.3.1 Menu Tabs The menu tabs appear in the menu bar at the top of the display window. To open a page, tap the tab icon. Tap the applications and settings tab to open the Applications and Settings page, which contains the sub-pages My Presence, My Settings and My administrator Settings.
  • Page 18 Dialog 5446 IP Premium Tap the contacts tab to open the Contacts page. For more information on contacts, see Section 8 Managing Contacts on page 41. Tap the web browser tab to open the Internet page where you can enter web address you wish to load. For more information on the web browser, see Section 15 Web Browser on page 71.

  • Page 19: Indicator Lights

    Dialog 5446 Description Message. Indicates that you have one or more unread messages waiting. You can retrieve the messages by tapping the message tab in the top menu bar. When you have read the message, the icon changes so that it looks like an open envelope. Soft keyboard.

  • Page 20: Handset And Speakerphone

    Dialog 5446 IP Premium 2.5.2 Silent Ringing Pressing the mute key when the phone is ringing or is in idle mode, activates the silent ringing mode. This means that the tone ringer will be inactivated for incoming calls. When there is an incoming call, the Line 1 or Line 2 button is flashing.

  • Page 21: Headset

    Dialog 5446 Description Switch from Press speakerphone to headset Switch from Press headset to speakerphone Headset 2.7.1 Using the Headset Using a headset enables you to make and receive calls without using the handset. Make a call Press and dial the desired number and. In headset preset mode, you are not required to press the headset key.
  • Page 22 Dialog 5446 IP Premium Deactivating To deactivate the headset preset mode, press and hold Headset Preset down for 4 seconds. When you hear a ring signal, Mode and when the headset icon disappears from the display to the right, the headset preset mode is deactivated.

  • Page 23: Starting The Phone

    Starting the Phone Starting the Phone Starting and Logging On All the system settings for your IP phone must be set by the system administrator before you can use the phone. Depending on the settings in your network and telephone system, the start up procedure may differ from phone to phone.

  • Page 24: Logon Options

    Dialog 5446 IP Premium After you have logged on successfully, the display shows the logon progress. When the self test has been successfully completed, the phone either logs on automatically, or prompts you to enter your user name and password.
  • Page 25 Starting the Phone Permit Individual Log On: The phone is always logged on with a default number, as in option 2 above, but you can log on with your own extension number and get your personal categories. This option can used in a free seating environment.

  • Page 26: Logging Off The Phone

    Dialog 5446 IP Premium 3. Enter your personal extension number in the Log on with field. To clear the field and enter a new number, tap Erase. 4. If you are prompted for a password, enter your password in the Enter password field.

  • Page 27: Software Version And Communication Protocol

    Starting the Phone Software Version and Communication Protocol You can check which software version is currently installed in the phone. You can also view the active communication protocol. To view the software version and protocol, do the following: 1. Tap to open the Applications and Settings page.
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  • Page 29: Incoming Calls

    Incoming Calls Incoming Calls Incoming calls are indicated by a ring signal and a presentation of name or number or both on either line button. The ring signal differs depending on whether the incoming call is internal or external: • Internal calls are identified by one long signal followed by a long pause.
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  • Page 31: Outgoing Calls

    Outgoing Calls Outgoing Calls Making Calls 5.1.1 Calling an Extension To make a call to another extension, do the following: Lift the handset and wait for a dial tone. Dial the desired extension number and wait for an answer. 5.1.2 Calling An External Number To make an external call, do the following: Lift the handset and wait for a dial tone.
  • Page 32 Dialog 5446 IP Premium As soon as the extension or line becomes free (or, when there is no answer, when the extension has been used), you will be called back. Note: When you return to the office, you can tell the system that you are present by lifting the handset and immediately replacing it.

  • Page 33: Emergency Calls (Sos Calls)

    Outgoing Calls Replace the handset to finish the ongoing call. The waiting call is signalled on your phone. Lift the handset to answer the new call or press and replace the handset to answer in handsfree mode. 5.2.3 Intrusion Depending on the authorization of your extension, you can get through to a busy extension using the Intrusion feature, which connects you to the ongoing call after a short tone burst.

  • Page 34: Redial Calls

    Dialog 5446 IP Premium When the phone is logged on When the phone is logged on to the exchange, dial the emergency number (SOS number). When the phone is logged off When the phone is logged off from the exchange, you can dial the emergency number (SOS number) provided the emergency call feature is enabled.

  • Page 35: Name Keys

    Outgoing Calls Name Keys The Name Keys page contains buttons which you can program with for quick access to frequently used numbers. When you tap a name key, the number associated with it, is called. If the number you enter exists in the My Dialog Contacts, the name key button will automatically display the contact’s name, or else the number.

  • Page 36: Abbreviated Numbers

    Dialog 5446 IP Premium applications, and group functions. The MNS service must be initiated in the exchange by the system administrator. The following status can be indicated on the MNS key: • The monitored extension is free (the indicator light is turned off) •...
  • Page 37 Outgoing Calls 5.9.1 Programming Individual Abbreviated Numbers To program external numbers on the numeric keys do the following: 1. Lift the handset and wait for the dial tone. 2. Dial * 51 * to enter programming mode. 3. Select an abbreviated number between 0 and 9 and press * . 4.
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  • Page 39: During Calls

    During Calls During Calls Inquiry When you have an ongoing call on Line 1, you can make an inquiry to another extension or to an external line. 6.1.1 Making an Inquiry To make an inquiry to a third party during an ongoing call, do the following: Tap Line.

  • Page 40: Parking

    Dialog 5446 IP Premium If you have an ongoing conversation on Line 1 and want to establish a phone conference, you will become the conference leader. To establish a conference, do the following: Tap the Line button. Dial the number to the third party and wait for an answer.

  • Page 41: Sending Messages

    During Calls Sending Messages You can send a message to an extension when you receive busy tone or get no answer. 6.6.1 Callback messages To send a Call Me message, do the following: Dial 9 # . 6.6.2 Voice messages To send a voice message, do the following: 1.
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  • Page 43: Call Forwarding

    Call Forwarding Call Forwarding Follow-me is a feature that lets you divert all calls to an internal extension or to an external phone number of your choice. Follow-me This feature enables you to redirect incoming calls to other extensions. Even if the feature is enabled, you can still accept incoming calls to your extension.
  • Page 44 Dialog 5446 IP Premium 7.1.2 Redirecting From Another Phone If you are already in the room with extension 1234 and are unable to return to your own room before moving to another (third) room you can order a new answering position from extension 1234 or from the new answering position.

  • Page 45: External Follow-Me

    Call Forwarding External Follow-me This feature enables you to redirect incoming calls to other phone numbers. You can predefine default numbers that your extension will be redirected to. With the External Follow-me feature, you can forward calls to your phone number to any external phone number you desire.

  • Page 46: Selecting A Profile

    Dialog 5446 IP Premium Dial # 22 # . The dial tone and the Follow-me indicator icon are turned off. Note: North America: 23. Replace the handset. Selecting a Profile A profile is a priority list of extension numbers where a specific user can be reached.

  • Page 47: Managing Contacts

    Managing Contacts Managing Contacts From the Contacts page you can add, edit, and search contacts. • You can add and edit contacts either by pressing the keys on the phone keypad, or by tapping the keys on the built-in soft keyboard. Activate the soft keyboard by tapping the keyboard icon.

  • Page 48: My Dialog Contacts

    Dialog 5446 IP Premium 4. Enter the phone number, password, and the IP address to the phone. • The password is the same as the one you use to access the web interface. • You will find the IP address in the phone’s administrator settings menu.
  • Page 49 Managing Contacts 1. Tap to open the Call List page. Select the number you wish to add. Select AddContact , edit the number and add a name. 4. Click Save to make the contact available in the phone. Note: Numbers beginning with the digit 0 are preceded by the digit or digits required to reach an external line.
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  • Page 51: Corporate Directory

    Corporate Directory Corporate Directory To access the Corporate Directory, the Corporate Directory feature has to be activated by the system. Contact the system administrator. Finding A Contact To search for a contact in the corporate directory, do the following: 1. Open the Contacts page and select Corporate Directory. 2.
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  • Page 53: Presence Information

    Presence Information Presence Information The presence information feature allows you to specify an absence reason, including Lunch, Trip, Vacation, Ill, Meetings, and Absent. Callers will then be informed of your whereabouts. The absence reason is displayed to the exchange operator. For all of the absence reasons, you are prompted to specify the return time or date.
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  • Page 55: Voice Mailbox

    Voice Mailbox Voice Mailbox You may be connected to a Voice Mail application. The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, for example, when out of office, in a meeting, etc. The caller can then leave a message in your mailbox.

  • Page 56: Accessing The Mailbox

    Dialog 5446 IP Premium Note: The mailbox is still active if it is defined as pre-programmed diversion address for the feature Diversion when there is no answer and Diversion when your extension is busy. 11.3 Accessing the Mailbox The following mailbox functions can be accessed from your own extension,...

  • Page 57: Listening To Your Messages

    Voice Mailbox 11.4 Listening to your Messages Received messages are divided into the following three categories: • New messages (not heard); indicated by a flashing message led and a special dial tone. • Heard messages; indicated by a lighting message led and a special dial tone.

  • Page 58: Changing Your Personal Greeting

    Dialog 5446 IP Premium a voice message (heard or stored) to an individual mailbox, the mailbox number is the same as the extension number. Note: The forwarded message is a copy, that is, it can be deleted without deleting the original message.

  • Page 59: Outgoing (External) Notification

    Voice Mailbox 2. Press the numeric key 3 to record and send messages. Listen and follow the dedicated voice announcements. Messages can be heard or re-recorded before they are sent to a mailbox. Note: A message can also be sent during a call, see section Sending Messages on Section 6.6 Sending Messages on page 35.

  • Page 60: Changing Password

    Dialog 5446 IP Premium Note: The notification number and time must be programmed before you activate the notification. 3. Press C to finish the procedure. 11.8 Changing Password 11.8.1 Changing the password via your mailbox To change the password via your mailbox, do the following: 1.
  • Page 61 Voice Mailbox 2. Dial * 58 # and record your message. The maximum recording time is four minutes and 15 seconds. 3. Select from the options below: • Press * to play-back. • Press the numeric key 9 to speak and re-record. •...
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  • Page 63: Group Features

    Group Features Group Features 12.1 Group Call-pick-up The group call-pick-up feature allows any member of a group to answer any individual calls to the members of that group. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number.

  • Page 64: Common Bell

    Dialog 5446 IP Premium 12.2.2 Log in to all hunt groups Before you can answer group hunting calls, you must log in. To log in to all hunt groups, do the following: Lift the handset and wait for a dial tone.
  • Page 65 Group Features if you dial the Common Bell pick-up code and there are no calls waiting at the Common Bell extension. Note: You can also program the Common Bell code on a Function key. 8/1553-DBC 446 01 Uen B3 2008-09-10...
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  • Page 67: Other Features

    Other Features Other Features 13.1 Tandem Configuration The Tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary. This function enhances the communication for users that, for example, have a wired phone on their desk (the primary telephone) and need to be mobile within their company’s building with their own portable (the secondary telephone).

  • Page 68: Reminder

    Dialog 5446 IP Premium 2. Enter your own directory number. 3. Press C to finish the procedure. 13.2 Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). 13.2.1...

  • Page 69: Account Number

    Other Features 1. Press the Line button. 2. Enter the door opener’s directory number. Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a Common Abbreviated Number or a Function key. 13.4 Account Number An Account Number can be entered to debit telephone costs to different...
  • Page 70 Dialog 5446 IP Premium The LCR feature can be accessed by dialing the Least Cost Routing Access Code (LAC). By using LAC you will automatically be routed over the least expensive route available. You cannot choose the route yourself, this is done automatically by the LCR feature.

  • Page 71: Settings

    Settings Settings 14.1 Presence Settings The page My Presence includes a number of presence settings that you can adjust according to your preferences. To open the My Presence page, do the following: 1. Tap the icon at the top menu bar and select My Presence. 2.
  • Page 72 Dialog 5446 IP Premium • Password. See Section 14.2.8 Password on page 69 14.2.1 Programmable Keys The Programmable Keys page includes one key that is predefined: Line 1. You can change the ring signal for this key. 14.2.2 Ring Character The ring signal setting contains the Ring Character setting.
  • Page 73 Settings 1. From the My Settings page, select Time & Date. 2. Select Time Format. 3. Select a time format. Available options are the 24 hour and 12 hour formats. 4. Tap Select to confirm the setting and return to the previous page. 14.2.3.2 Changing the Date Format To change the date format, do the following:...
  • Page 74 Dialog 5446 IP Premium 3. Select a character. Available options are Default (Latin), Cyrillic, and Greek. 4. Tap Select to confirm the selection and return to the previous page. 14.2.5 Backlight To change the display backlight, do the following 1. From the My Settings page, select Backlight.

  • Page 75: Network Settings

    Settings 14.2.8 Password On the password setting page you define whether a password is required for the active user account. To change the password settings, do the following: 1. From the My Settings page, select Password. 2. Tap Select to confirm. 3.
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  • Page 77: Web Browser

    Web Browser Web Browser The Dialog 5446 IP phone has a built-in web browser which can be accessed from the menu bar at the top of the display window. 15.1 Opening the Web Browser To open the web browser, do the following: 1.

  • Page 78: Exiting The Web Browser

    Dialog 5446 IP Premium The go/exit button. Tap to go to the web address you have entered in the address field at the top of the Internet page. The bookmark button. Tap to open the list of bookmarks. The back navigation button. Tap to return to the last web page you viewed.

  • Page 79: Web Interface

    Web Interface Web Interface You can access your IP telephone from the web browser in your PC, and manage your telephone remotely. Before you can access the telephone’s web interface, you need to enter your telephone’s web or IP address in the web browser’s address field, see below. 16.1 Accessing the Telephone’s Web Interface To access the telephone’s web interface, do the following:...
  • Page 80 Dialog 5446 IP Premium Settings Includes the options Programmable keys, Hearing Level, and Ring Character. 5. Click Log off to exit. 8/1553-DBC 446 01 Uen B3 2008-09-10...

  • Page 81: Troubleshooting

    Troubleshooting Troubleshooting This section describes common operational problems and warnings, and suggests actions to solve the problems. Trouble: The message “No connection to network” appears Cause: There is no connection to the LAN. Solution: Check the LAN cable between the LAN port and the phone. Trouble: The phone is locked Cause: There is disturbance in the LAN.
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  • Page 83: List Of Features And Procedures

    List of Features and Procedures List of Features and Procedures Table 3 on page 77 summarizes the procedures for the Dialog 5446 IP phone. Table 3 Features and Procedures Features Procedure ACCOUNT CODE *61*account code# AUTOMATIC CALLBACK to order: - busy extension or no reply Press key 6 - busy external line Press key 6...
  • Page 84 Dialog 5446 IP Premium INTRUSION Press key 4 LAST EXTERNAL NUMBER REDIAL MANUAL MESSAGE WAITING to order *31*extension number# #31# to cancel NIGHT SERVICE Universal Flexible to order *84*route number* external line number# to cancel #84# NUMBER PRESENTATION *42# B-number...

  • Page 85: Telephony Function Codes

    Telephony Function Codes Telephony Function Codes This section describes the country specific function codes that are relevant for the Dialog 5446 01 phone used in the BusinessPhone environment. Service codes are activated with * service code #, and deactivated with # service code #.
  • Page 86 Dialog 5446 IP Premium Follow Me External Follow Me North America: 23 Ordering or Cancellation of North America: 24 Interception Message Print Interception Message Sweden: N/A Manual Message Waiting Cancellation of Message Waiting North America: 56 Automatic Call Back, North America: 6...
  • Page 87 Telephony Function Codes Maximum number of parties in a conference Maximum number of public trunk North America: 6 lines in a conference Maximum number of external North America: 6 lines in a conference PBX Operator Service Codes Selection of a specific line within North America: 3 a route Conference...

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