Service - Electrolux EOB 6630 Operating Instructions Manual

Service

In the "What to do if ..." section a number of malfunctions are listed that you
can rectify yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find addresses
and telephone numbers in the section "Customer Service Centres".)
Always prepare in advance for the discussion. This will make diagnosis of
the problem easier and also make it easier to decide if a customer service
visit is necessary:
Please make a note of the following information as accurately as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is important
that you make a note of the following ap-
pliance code numbers that are given on
the rating plate:
• model description,
• PNC code (9 digits),
• S No code (8 digits).
We recommend that you record the code
numbers here so that you always have
them to hand:
Model:
PNC:
S-No:
When do you incur costs even during the warranty period?
• if you could have remedied the fault yourself using the fault table (see sec-
tion "What to do if ..."),
• if the customer service technician has to make several journeys because
he was not provided with all the relevant information before his visit and
therefore, forexample, has to fetch spare parts. These multiple trips can
be avoided if you prepare your phone call as described above.
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