Appendix Troubleshooting - VTech CD1261 User Manual

Appendix Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all.
• Make sure the other end of the telephone line cord is plugged firmly into the wall jack.
• Disconnect the telephone base from the wall jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
telephone service provider (charges may apply).
I cannot get a dial tone.
• First, try all the suggestions above.
• Inspect the coiled handset cord. Make sure both ends are connected firmly.
• Make sure the switch hook is not held.
• Make sure the telephone line cord is plugged in properly.
• Disconnect the telephone base from the telephone jack and connect a different
telephone. If there is no dial tone on that telephone either, the problem is in your
wiring or local service. Contact your telephone service provider (charges may apply).
The telephone does not ring when there is an incoming call.
• Make sure the ringer volume switch is not set to OFF (page 15).
• Make sure the telephone line cord is plugged in properly.
• Make sure your handset is correctly put on the telephone base.
• There may be too many extension telephones on the same telephone line to allow all
of them to ring simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is in the
wiring or local service. Contact your telephone service provider (charges may apply).
• Other electronic products can cause interference to your telephone. Try installing your
telephone as far as possible from the following electronic devices: wireless routers,
radio, radio towers, pager monitors, televisions, VCRs, personal computers, kitchen
appliances and other cordless telephones.
• Test a working telephone at the same telephone jack. If another telephone has the
same problem, the problem is in the telephone jack. Contact your telephone service
provider (charges may apply).
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing.
• Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the
service in your area. Refer to the Telephone settings section of this user's manual
(page 14) to set the dial mode.
• Check that all the telephones connected to the same telephone line are hung up.
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