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Documentation HiPath 8000 OpenStage 20 E, OpenStage 20/20 G Operating Manual Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
Never open the telephone or a key module. Should you encounter any problems, contact the responsible ad- ministrator. Use only original Siemens accessories. The use of oth- er accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
Do not operate the telephone in damp environments such as bath- rooms. Online documentation This and other documentation can be found on the Internet at: http://www.enterprise-communications.siemens.com > Products > Phones & Clients > (select product) > Downloads. To view and print documentation in PDF format, you require Acrobat Reader (free software): http://www.adobe.com...
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
General information Service The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.
OpenStage phone. The OpenStage 20 E/20/20 G user interface OpenStage 20 E and OpenStage 20/20 G are identical except for the handsfree functionality on OpenStage 20/20 G. You can make and receive calls as normal using the handset.
Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit Network switch Handset Properties of your OpenStage 20 E/20/20 G OpenStage 20 E 20 G LCD-Display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet-Switch...
Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. OpenStage 20 G has a built-in 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone.
Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call. Saved number redial (last number dialed). Button for fixed call forwarding (with red LED key). Function when key is pressed Open the phone’s main menu (with red LED key). Open the menu for voice messages (with red LED key).
Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. With this control, you can manipulate most of your phone’s functions as well as its displays. Operation Functions when key is pressed In idle mode: Press the...
Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select the "back" function on the navigator, and confirm with In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
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Getting to know your OpenStage phone Multi-function keys Function during text input Function when held down Write special characters Deactivate the ring tone Switch between upper and Activate the telephone lock lower case Alphabetic labeling of dial keys is useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the tele- phone spell a name;...
Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G comes with a tilt-and-swivel black-and- white LCD display. Adjust the tilt and contrast to suit your needs( page 88) . Idle mode If there are no calls taking place or settings being made, your OpenStage 20 E/20/20 G is in idle mode.
Getting to know your OpenStage phone Records Entries in the call list and messages in your mailbox system (if configured) are known as records. If new missed calls are available, the LED on the page 13 key lights up. Press the key and use the navigator to select the required submenu.
Getting to know your OpenStage phone Once you have selected an entry, the following functions are available for selection using the $ key: • Dial page 63 • Details page 63 Call attempts with date and time (up to ten can be saved) •...
Basic functions Step by Step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 10 before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator.
Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) The handsfree functionality is only available on OpenStage 20/20 G. The phone is ringing. The caller is displayed. Accept? Confirm. The key lights up. Press the key shown. The key lights up. The speaker- phone function is activated.
Basic functions Step by Step Directed Pickup (V1 R4.x and higher) If the phone of a colleague who is absent rings, you can pick upthe call. Prerequisite: You know the internal phone number of this colleague, and the function is provided for you in the HiPath 8000.
Basic functions Step by Step Switching to speakerphone mode Make note of the two different processes and ac- tivate, if necessary, your preferred setting page 96. The handsfree functionality is only available on OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.
Basic functions Step by Step Switching to the handset The handsfree functionality is only available on OpenStage 20/20 G. Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.
Basic functions Step by Step Activating/deactivating the micro- phone You can temporarily deactivate the microphone on your handset or the handsfree microphone (OpenStage 20/ 20 G only) to prevent the other party from overhearing a conversation, for instance, with a colleague in the same room.
Basic functions Step by Step Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for oth- er members of the group. Your administrator may have made the following set- tings for group calls: •...
Basic functions Step by Step Making calls If you are using a dial plan and "Sofortwahl" is set page 56, dialing is automatically performed as soon as the character string entered matches an entry in the dial plan. If you selected the option "Busy When Dialing" page 57, you will not be interrupted by an in- coming call.
Basic functions Step by Step On-hook dialing Press the key shown (OpenStage 20/20 G only). Enter the station number. Redial {1} ##? Confirm. ## represents the last number dialed. Redial Redialing from the call list Press the key shown. You are automatically directed to the Dialled list in the CallLog menu (see page 18).
Basic functions Step by Step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consult? Select and confirm the option shown. Enter and confirm the second party’s phone number.
Basic functions Step by Step Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 29 and call joining is allowed page 30.
Basic functions Step by Step Call forwarding HiPath 8000 also supports system-based call for- warding. These functions are described on page 75. You should never combine phone-based call forwarding with system-based call forwarding in HiPath 8000. You can forward calls for your phone to another phone. Prerequisite: The call forwarding function is pro- grammed ( page 32).
Basic functions Step by Step Programming call forwarding Saving destination phone numbers for call forward- You can save up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. You can then enable one of the forwarding types ( page 34).
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Basic functions Step by Step Assigning a destination phone number to a call for- warding instruction z You can also configure this setting via the Web interface page 101. Press the key shown. Within three seconds: Edit call forwarding Select and confirm the option shown. Destination = Select the destination option for one of the following forwarding types:...
Basic functions Step by Step Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 101. Prerequisite: At least one destination phone number is programmed ( page 33). Press the key shown. Within three seconds: Edit call forwarding Select and confirm the option shown.
Basic functions Step by Step Activating call forwarding for all calls Use the function key to activate call forwarding for all calls. Prerequisite: There is at least one forwarding destina- tion programmed page 32. Press the key shown. Wait three seconds. Accept Confirm.
Basic functions Step by Step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option must be activated by your administra- tor.
Basic functions Step by Step Responding to a callback Prerequisite: A callback was requested. Your phone rings and station information appears on the display with the callback icon. Accepting a callback Accept Select and confirm the option shown. Rejecting a callback Reject? Select and confirm the option shown.
Basic functions Step by Step Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 101. Press the key shown. User Confirm. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls? Confirm.
Basic functions Step by Step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 17). The function key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists page 18).
Enhanced phone functions Step by Step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. Deflect Select and confirm the option shown. 089008844 If a destination phone number is stored ( page 40), you can select and confirm it.
Enhanced phone functions Step by Step Default destination = Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.
Enhanced phone functions Step by Step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 32). z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown.
Enhanced phone functions Step by Step Select and confirm the option shown. Option = Save & Exit Select the option shown and confirm twice. Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room.
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Enhanced phone functions Step by Step Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.
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Enhanced phone functions Step by Step Enter a value between 1 and 15 in the input mask and confirm. Option = Save & Exit Select the option shown and confirm twice. Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party.
Enhanced phone functions Step by Step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
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Enhanced phone functions Step by Step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 48). Deflect Select and confirm the option shown. If a destination phone number is stored ( page 40), you can select and confirm it.
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Enhanced phone functions Step by Step Allowing call waiting If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call. z You can also configure this setting via the Web interface page 101.
Enhanced phone functions Step by Step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected page 50).
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Enhanced phone functions Step by Step If the party answers: Announce the call you want to transfer. Complete Xfer? Select and confirm the option shown. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call.
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Enhanced phone functions Step by Step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the Web interface page 101.
Enhanced phone functions Step by Step CTI calls Beep on auto-answer Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Auto-an- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
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Enhanced phone functions Step by Step Beep on auto-reconnect When active, this option lets you resume a held call with either the CTI application or phone. A beep sounds when you toggle between an active call and a held call when the function is active.
Enhanced phone functions Step by Step Making calls Dialing a phone number from a list The following call lists are available in the "Calls" directo- • Missed • Dialled • Received • Forwarded For a detailed description of the call lists, see page 18.
Enhanced phone functions Step by Step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode •...
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Enhanced phone functions Step by Step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
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Enhanced phone functions Step by Step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface page 101.
Enhanced phone functions Step by Step Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 29 or have accepted a second call page 46, and the conference function is active page 59.
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Enhanced phone functions Step by Step Ending a local conference Allowing call partners to continue a conference af- ter you exit Prerequisite: The "Allowing joining in a local conference ( page 60)" function is activated. Exit Conf? Select and confirm the option shown in the menu. Both call partners remain connected.
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Enhanced phone functions Step by Step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface page 101.
Enhanced phone functions Step by Step Centralized Conference (V1 R3.x or higher) This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 29 or you have accepted a second call page 46, and the "Centralized Conference"...
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Enhanced phone functions Step by Step Exiting a conference call Exit Conf? Select and confirm the option shown in the "Confer- ence" context menu. Your connection to the conference is closed and you can redial, for instance. The other par- ticipants remain connected.
Enhanced phone functions Step by Step Call lists For a detailed description of the different call lists, see page 18. Editing entries Selecting an entry Press the key shown. Calls Select and confirm the option shown. Missed For instance, select and confirm the list of missed calls. The list is sorted chronologically, with the most recent caller presented first.
Privacy/security Step by Step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Hold down the key in idle mode until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu ( page 17).
Privacy/security Step by Step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.
Privacy/security Step by Step Security User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone page 68. The preset password "000000" corresponds to a blank password. In other words, the phone can- not be locked and the user menu is not pass- word-protected (see also page 67).
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Privacy/security Step by Step Deactivate User Password If a password has been set beforehand, you can disable the password prompt at the phone. The deactivation of the password request is not valid for the web interface page 101, not for the OpenStage Manager, and also not for CTI ap- plications requiring a password request.
Privacy/security Step by Step Locking the phone You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.
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Privacy/security Step by Step Unlocking the phone Unlock phone? Confirm. Enter and confirm the User password. The phone is un- locked if the password is correct.
Mobility Step by Step Mobility This function allows you to transfer personal settings from one telephone to another. Example: In the Munich office, you use telephone A. The personal phonebook contains your contacts and three program- mable keys are configured to your requirements. The next day, you are in the Frankfurt office and you use telephone B to log onto the DLS server with your per- sonal code.
Mobility Step by Step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Mobile logon? Select from the idle display context menu ( page 17) and confirm. Mobility ID? Select and confirm the option shown.
Mobility Step by Step Logging off from the phone Prerequisite: You are logged on as a mobility user. Select from the idle display context menu ( page 17) Mobile logoff? and confirm. The logoff procedure starts immediately. or If you need to enter a password, you are given the op- tion of selecting "Cancel".
Mobility Step by Step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. The user cannot log on. Example: You want to log on in the Frankfurt office using your code.
Mobility Step by Step The logoff is simultaneously displayed on the remote phone. Once you have completed logon, the mobility icon is shown in the display Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your administrator en- abled "Forced Logoff while call in progress"...
HiPath 8000 functions Step by Step HiPath 8000 functions The HiPath 8000 supports a number of functions that you can activate and deactivate from your phone. The Hipath 8000 functions are only available if the administrator has enabled the function "Serv- er features"...
HiPath 8000 functions Step by Step Deactivating Lift the handset. Enter the access code (see access code table page 87) to deactivate call forwarding. You hear a confirmation tone. Call forwarding don’t answer With Call forwarding don’t answer (CFDA), you can use a feature code to activate call forwarding to another number if the handset is not picked up after a certain number of eight rings.
HiPath 8000 functions Step by Step Call forwarding unconditional With Call forwarding unconditional (CFV), all incom- ing calls are forwarded to a different destination. You can use the feature code to activate/deactivate this function and define a forwarding destination. Activating Lift the handset.
HiPath 8000 functions Step by Step Call forwarding selective With Call forwarding selective (SCF), you can create a list of phone numbers (selection list) that should be au- tomatically forwarded. If a caller’s phone number matches an entry in this list, the call is transferred to the forwarding number.
HiPath 8000 functions Step by Step Making anonymous calls Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called par- ty’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deacti- vated, however, for specific calls.
HiPath 8000 functions Step by Step Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows: Lift the handset. Enter the access code (see access code table page 87).
HiPath 8000 functions Step by Step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator know how long this list may be in the HiPath 8000 used on site in your facility.
HiPath 8000 functions Step by Step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator know how long this list may be in the HiPath 8000 used on site in your facility.
HiPath 8000 functions Step by Step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset.
HiPath 8000 functions Step by Step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. This function lets you dial faster by simply entering nu- merical sequences. For using three-digit sequences, up to 1000 destinations can be stored.
HiPath 8000 functions Step by Step Hunt group functions To ensure optimum handling of specific calls, your tele- phone can be assigned to a pickup group page 26 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, HiPath 8000 forwards calls for the members of your group in accordance with specific rules defined by your administrator.
HiPath 8000 functions Step by Step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.
HiPath 8000 functions Access Code table for HiPath 8000 functions Please ask the administrator to enter the currently valid access codes. To get an overview, it is recommended to print out this table. Funktion Kennzahl Beschreibung Call forwarding busy line on page 75 Call forwarding busy line off page 76...
Individual phone configuration Step by Step Individual phone configuration Display Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has multiple contrast levels that you can set according to your light conditions z You can also configure this setting via the Web interface page 101.
Individual phone configuration Step by Step Date and time This function allows you to select one of three different display modes for the date and manually set the time of day. z You can also configure these settings via the Web inter- face page 101.
Individual phone configuration Step by Step Setting daylight saving time Prerequisite: Auto DST is deactivated page 91. z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown. if nec.
Individual phone configuration Step by Step Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your administrator. z You can also access this information via the Web inter- face page 101.
Individual phone configuration Step by Step Date display format z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.
Individual phone configuration Step by Step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) z You can also configure this setting via the Web interface page 101. Example: Handset: Press the key shown.
Individual phone configuration Step by Step Settings Room character The handsfree functionality is only available on OpenStage 20/20 G. To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled"...
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Individual phone configuration Step by Step Ringer melody = 2 Select and confirm the required ringer melody (1 - 8). Option = Save & Exit Select the option shown and confirm twice. Ringer tone sequence z You can also configure this setting via the Web interface page 101.
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Individual phone configuration Step by Step ABC.mp3 Select and confirm the required ringer file. Option = Save & Exit Select the option shown and confirm twice. Listening to the ringer file If you wish to listen to the selected ringer file, go to the selection directory and play the selected file.
Individual phone configuration Step by Step Nonsecure voice communication tone and message (R4.4) If activated, a brief alerting tone and a window with the message "Call not encrypted" will indicate that a secure call has become insecure. Prerequisite: Secure connection setup is the prefer- ence set by your administrator.
Individual phone configuration Step by Step Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown.
Individual phone configuration Step by Step Locality Adapt your phone settings to suit the relevant country- specific conditions (for example, transmission parame- ters). z You can also configure this setting via the Web interface page 101. Press the key shown. User Select and confirm the option shown.
Individual phone configuration Step by Step Network information This overview in the user area of the Service menu pro- vides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.
Web interface Web interface General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information"...
Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection Phone information User login Highlighted entry (current page) Menu heading Menu entry 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.
Web interface User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V page 66 Date and time – Local time V page 89 –...
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Web interface – Handling – Allow call waiting V page 48 – Allow DND V page 65 – CTI calls – Allow auto-answer V page 52 – Allow beep on auto-answer V page 52 – Allow auto-reconnect V page 53 –...
Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...
Index Index ..........89 Date and time ..........92 Date format ........... 90 Daylight saving .......... 88 Display contrast ........30 Allowing call joining ..........64 Do not disturb ........... 52 Application Audio ........94 room acoustics ..........55 Autodial delay ..........
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Index ..........10 ..........64, 66 Mailbox key Security ............ 10 .......... 89 Menu key Setting the time ..........25 ............88 Microphone Settings ..........39 ......3 Missed calls Speakerphone distance ............70 ......21, 23 Mobility Speakerphone mode ..........
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Subject to availability. Right of modification reserved. The trademarks used Siemens Enterprise Communications are owned by Siemens Enterprise www.siemens.com/open Communications GmbH & Co. KG or their re- spective owners.