Technical Support; Troubleshooting Guidelines - Abit PR5 User Manual

Technical Support

In order to help solve any problems that might arise in
the course of using your PR5 mainboard we have included
a few troubleshooting guidelines and some pointers about
collecting information on your system to aid the techni-
cal support process. You should consult your vendor for
instructions on how to obtain technical support.

Troubleshooting Guidelines

Here are some basic troubleshooting guidelines that may
help you identify more specifically the cause of a hard-
ware problem. Please note the information needed on the
Troubleshooting Form (you may want to make a copy of
the form and use that).
Scenario 1: We' ll assume your system includes: the PR5
mainboard with CPU, DRAM and COAST cache mod-
ule; hard drive, floppy drive, CD-ROM drive, display card,
MPEG card, SCSI card and sound card. If you have a prob-
lem, try the following procedures:
If the system won' t start:
• Try installing another brand/model display card and see
if the system will start. If it does, please note the display
card model, mainboard model, CPU, BIOS identification
number and a description of the problem.
If the system will start:
• Remove all expansion cards except the display card.
Install the other expansion cards one at a time, and see if
the system will start after you install each card. If the
system won' t start after you install a card, remove all the
other cards and try to start the system with just the dis-
play card and the card in doubt. If the system will not
start, please note the card information, mainboard model,
CPU, BIOS identification number and a description of
the problem.
Scenario 2: We' ll assume your system includes: the PR5
mainboard with CPU, DRAM and COAST cache mod-
ule; hard drive, floppy drive, CD-ROM drive, display card,
MPEG card, SCSI card, LAN card and sound card. If you
have a problem, try the following procedure:
If after installing the sound card driver the system auto-
matically resets when it tries to load it:
• Try by passing the CONFIG.SYS and AUTOEXEC.BAT
files by holding down the Shift key during the " Starting
MS-DOS" message.