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How to Get Technical Support
Appendix F. How to Get Technical Support
(From our website)
http://www.abit.com.tw
(In North America)
http://www.abit-usa.com
(In Europe)
http://www.abit.nl
Thank you for choosing ABIT products. ABIT sells all our products through distributors, resellers and
system integrators, we have no direct sales to end-users. Before sending email for tech support please
check with your resellers or integrators if you need any services, they are the ones who sold you your
system and they should know best as to what can be done, how they serve you is a good reference for
future purchases.
We appreciate every customer and would like to provide the best service to you. Providing fast service to
our customers is our top priority. However we receive many phone calls and a huge amount of email from
all over the world. At the present time it is impossible for us to respond to every single inquiry. Therefore
it is quite possible that if you send an email to us that you may not receive a response.
We have done many compatibility tests and reliability tests to make sure our products have the best
quality and compatibility. In case you need service or technical support, please understand the constraint
we have and always check with the reseller who sold the product to you first.
To expedite service, we recommend that you follow the procedures outlined below before contacting us.
With your help, we can meet our commitment to provide the best service to the greatest number of
ABIT customers:
1. Check the Manual. It sounds simple, but we have taken a lot of care in making a well-written and
thorough manual. It is full of information that doesn't only pertain to motherboards. The CD-ROM
included with your board will have the manual as well as drivers. If you don't have either one, go to
the Program Download Area of our website or FTP server.
2. Download latest BIOS, software or drivers. Please go to our Program Download area on our
website to check to see if you have the latest BIOS. They are developed over periods of time to fix
bugs or incompatibilities. Also please make sure you have the latest drivers from your peripheral
cards makers!
3. Check the ABIT Technical Terms Guide and FAQ on our website. We are trying to expand and
make the FAQs more helpful and information rich. Let us know if you have any suggestions. For hot
topics check out our HOT FAQ!
4. Internet Newsgroups. They are a great source of information and many people there can offer help.
ABIT's Internet News group, alt.comp.periphs.mainboard.abit, is an ideal forum for the public to
exchange information and discuss experiences they have had with ABIT products. Many times you
will see that your question has already been asked before. This is a public Internet news group and it
is reserved for free discussions, Here is a list of some of the more popular ones:
alt.comp.periphs.mainboard.abit
comp.sys.ibm.pc.hardware.chips
alt.comp.hardware.overclocking
alt.comp.hardware.homebuilt
alt.comp.hardware.pc-homebuilt
Ask your reseller. Your ABIT authorized distributor should be able to provide the fastest solution to
your technical problem. We sell our products through distributors who sell to resellers and stores.
Your reseller should be very familiar with your system configuration and should be able to solve your
problem much more efficiently than we could. After all, your reseller regards you as an important
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User's Manual
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