Error Messages - Toshiba e-studio355 Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
TopAccess Message
Front Cover Open - Please Close Cover.
Paper Feeding Cover Open - Please Close Cover.
Transfer/Transport unit Open - Please Close Cover.
Large Capacity Feeder Cover Open - Please Close Cover.
Drawer Open - Please Close Cover.
Automatic Duplexing Unit Cover Open - Please Close Cover.
Relay Unit Cover Open - Please Close Cover.
Finisher Joint Cover Open - Please Close Cover.
Staple Door Open - Please Close Cover.
Punch Unit Front Cover Open.
Lower Tray Delivery Cover Open - Please Close Cover
Lower Tray Front Cover Open - Please Closer Cover
Punch Unit Front Cover Open - Please Close Cover
Hole Punch Unit Open - Please Close Cover.
Paper Jam in Auto Duplexer Unit - Please Clear Paper Path
Paper Insertion Jam - Please Clear Paper Path
Paper Jam in Printer - Please Clear Paper Path
Paper Ejection Jam - Please Clear Paper Path
Staple Jam in Finisher - Please Clear Staple
Paper Jam in Finisher - Remove paper
Staple Jam in Saddle Stitch Finisher - Please Clear Staple
Used Toner Container Full - Please Replace.
Toner Not Recognized - Please Check Toner.
Black Toner Empty - Please Refill.
Cyan Toner Empty - Please Refill.
Magenta Toner Empty - Please Refill.
Yellow Toner Empty - Please Refill.
Confirm waste toner box is attached
Close duplexing unit cover
Close receiving tray low cover
Prepare new waste toner box
TRU Box needs to be replaced (Please make a service call)
Automatic Document Feeder Error - Please Contact Service
Technician.
Alignment Error in Automatic Document Feeder - Please Contact
Service Technician.
Motor Error in Automatic Document Feeder - Please Contact
Service Technician.
I/F Error in Automatic Document Feeder - Please Contact Service
Technician.
Fatal Error - Please Contact Service Technician.
Main Motor Error - Please Contact Service Technician.
Printer Output Error - Please Contact Service Technician.
Printer Input Error - Please Contact Service Technician.
110

Error Messages

Corrective Action
Close the front cover.
Close the paper feeder cover.
Close the transfer/transport unit.
Close the Large Capacity Feeder cover.
Close the drawer.
Close the automatic duplexing unit cover.
Close the Bridge Unit cover.
Close the Finisher joint cover.
Close the stapler cover.
Close the Punch Unit front cover.
Close the lower tray delivery cover.
Close the lower tray front cover.
Close the Punch unit front cover.
Close the Hole Punch Unit cover.
Refer to the guidance on the touch panel to remove jammed
paper.
Refer to the guidance on the touch panel to remove jammed
paper.
Refer to the guidance on the touch panel to remove jammed
paper.
Refer to the guidance on the touch panel to remove jammed
paper.
Remove the jammed staples from the Finisher.
See P.44 "Clearing a Staple Jam".
Remove the jammed paper from the Finisher.
See P.12 "Clearing a Paper Jam"
Remove jammed staples from the Saddle Stitch Finisher.
See P.44 "Clearing a Staple Jam"
Replace the waste toner box.
Check and adjust the toner bottle.
Replace the black toner.
See P.54 "Replacing a Toner Cartridge".
Replace the cyan toner.
Replace the magenta toner.
Replace the yellow toner.
Confirm the waste toner box is securely attached and close the
waste toner box cover.
Close the duplexing unit cover.
Close the low cover of the receiving tray.
Prepare a new waste toner box.
Contact your service representative for the replacement of the
TRU Box.
Contact your service representative.
Contact your service representative.
Contact your service representative.
Contact your service representative.
Contact your service representative.
Contact your service representative.
Contact your service representative.
Contact your service representative.