Multitech FaxFinder FF130 Administrator User Manual

V.34 fax servers

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FaxFinder

V.34 Fax Servers

Models: FF130

FF230

FF430

FF830

Administrator User Guide

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Summary of Contents for Multitech FaxFinder FF130

Page 1 FaxFinder ® V.34 Fax Servers Models: FF130 FF230 FF430 FF830 Administrator User Guide...
Page 2 Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit support.multitech.com. Knowledge Base and Support Services www.multitech.com/en_US/SUPPORT The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.
Page 3: Table Of Contents
ONTENTS CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS ..............5 ..........................5 RODUCT ESCRIPTION ............................6 AFETY ARNINGS ..........................7 ECHNICAL PECIFICATIONS CHAPTER 2 – GETTING STARTED ......................8 PBX C ............................8 OMPATIBILITY ..........................10 ECHANICAL OUNTING ............................. 12 ONNECTIONS .............................
Page 4 CHAPTER 4 – CLIENT SOFTWARE INSTALLATION ................. 64 ............................. 64 NSTALLATION Push Installation Method ........................68 ..............69 SSOCIATING LIENT OFTWARE AND SER WITH A INDER Disassociating the Client from a Specific FaxFinder Unit ..............72 CHAPTER 5 – FAXFINDER OPERATION ....................73 ............................
Page 5: Chapter 1 - Product Description & Specifications
Specifications Product Description This manual describes four Multi-Tech V.34 fax servers: the FF130 1-port FaxFinder unit, the FF230 2- port FaxFinder unit, the FF430 4-port FaxFinder unit, and the FF830 8-port FaxFinder unit. All four of these units are complete, economical, easy-to-use network fax servers. With any of these units, you can send and receive faxes as emails and send faxes from any application that can print.
Page 6: Safety Warnings
Chapter 1: Product Description and Specifications Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. This product must be disconnected from power source and telephone network interface when servicing. 3. This product is to be used with UL and cUL listed computers. 4.
Page 7: Technical Specifications
IMA coding; 8kHz sample rate Concurrent DTMF, ring, & U.S. Caller ID Concurrent DTMF, ring, & U.S. Caller ID detection detection Simultaneous 1 (Maximum) for FF130 8 (Maximum) Scheduling 2 (Maximum) for FF230 Web Connections 10 (Maximum) 50 (Maximum)
Page 8: Chapter 2 - Getting Started
PBX users to have their own unique directory numbers for receiving faxes. If you are using the FF130/230/430/830 in conjunction with a PBX, be sure that the PBX has this multiple-extension-to-single-port functionality and that it is activated.
Page 9: Faxfinder Operating Modes
Chapter 2: Getting Started FaxFinder Operating Modes When placed in the optimal environment, the Multi-Tech Systems FaxFinder can provide a host of useful functions. Inbound routing, that is fax transmissions coming into the FaxFinder unit; can be sent to many destinations.
Page 10: Mechanical Mounting
Chapter 2: Getting Started Mechanical Mounting The FF130/230 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
Page 11 Chapter 2: Getting Started The FF430/830 are table-top units that can also be rack-mounted. Rack-mounting hardware is included. Rack Mounting Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Page 12: Connections
Chapter 2: Getting Started Connections Below you will find the back panels for the FaxFinder family of products, starting with the 1-port FF130 the 8-port FF830, from top to bottom respectively. Following that is the description of the connections corresponding to the number labels for assistance with the connections.
Page 13: Front Panel Leds
Chapter 2: Getting Started Front Panel LEDs FaxFinder 130/230 (FF230 shown) Label Name Description Power Power Solid (constant) green if unit is on. Status Status A few moments after power is on, the Status LED will be blinking green to show normal, working state. Compact Flash When the compact flash drive is accessed, this LED will light.
Page 14: Installation Overview
A. FF130/230 Power. Plug the DC power transformer into a power outlet or power strip. Secure the other end to the Power Receptacle on your FF130/230 FaxFinder. Secure the power cord to the connector with the lock nut. (Builds of FF130/230 for outside of North America have a 2- piece power connection.) Power supply attachments (FF130/230): The FF130/230 models come with a power supply that has interchangeable blades for use in various countries.
Page 15 Chapter 2: Getting Started Part B: Configuring the FaxFinder Server 1. Setting Admin PC to Startup IP Address To initially access the FaxFinder, you will need to connect the unit directly to a compatible computer. This process is detailed below. After the first setup, you can change the IP address of the FaxFinder unit to one that is capable of operating on the network where it will permanently reside.
Page 16 B. Network Configuration is the first sub-category found in the left-hand navigation frame. Fill in the IP information that applies to your FF130/230/430/830 FaxFinder Server unit. The fields for “IP Address,” “Subnet Mask,” and “Default Gateway” are required. The Hostname field is used to supply a fully qualified domain name (FQDN) for the FaxFinder Server when it accesses an email server to send email (T.37).
Page 17 Chapter 2: Getting Started 5. Log In After Reset Having reset the IP address of the administrator’s PC, you must log into the FaxFinder Server software again. Enter the new IP address of the FaxFinder into your browser, and then enter admin as Username and admin as Password to log in again.
Page 18 Chapter 2: Getting Started 6. Save your Configuration to a File on the Local PC Now that you have setup the FaxFinder unit to the necessary configuration, it is a good idea to save the parameters in case the unit needs to be restored after a factory default. This will save you time if you want to test different settings or need to do some troubleshooting as you will be able to return to these settings easily.
Page 19: Chapter 3 - Faxfinder Web Management Interface
Chapter 3 – FaxFinder Web Management Interface Introduction In this chapter, we present the screens of the FaxFinder web management interface and describe the sub-categories for each screen. The major sections are presented along the top navigation bar of the web interface and most of these will activate a left-hand navigation window of sub-categories when clicked.
Page 20: Status & Logs Section
Chapter 3: FaxFinder Web Management Interface Status & Logs Section System Status The System Status screen provides many key pieces of information that can be used diagnostically or simply as a confirmation of correct settings. Current Time This field displays the current time and date on the FaxFinder unit. The format for this display is set in the System Configuration: Time screen.
Page 21: Fax Status
Modem Status Modem This column displays the sequential modem number associated with each internal modem based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). State This column displays the current state that the modem is in. Messages include: Waiting for Ring, Connected, and Busied Out.
Page 22 This shows the time that the inbound fax was initiated. Line Number This column displays the sequential modem number associated with each internal modem based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). Extension This will show the extension number where the fax will be routed to (if any).
Page 23 Chapter 3: FaxFinder Web Management Interface Outbound Fax Status Outbound Fax Status displays information pertaining to each fax that is set to be sent, divided into a variety of categories. There is also an Action section for aborting the fax before it is sent. State This column displays the state of a fax that has not yet been sent or completed being sent.
Page 24: Mail Queue
Chapter 3: FaxFinder Web Management Interface Mail Queue The Mail Queue displays a list of emails residing in the queue waiting to be completed. Information is broken into six sections. Resend Queued Mails Clicking on this link will tell the FaxFinder to resend all mail items in the queue immediately. Date This column displays the date the email was created on.
Page 25: Mail Log
Chapter 3: FaxFinder Web Management Interface Mail Log The Mail Log displays recent delivery attempts, listed from most recent to oldest. Date This column displays the date that this mail entry was attempted. Sender This column displays the sender of this particular mail attempt. Recipient This column displays the recipient for this attempted mailing.
Page 26: Inbound Fax Log
Chapter 3: FaxFinder Web Management Interface Inbound Fax Log The Inbound Fax Log is a running tally of all of the faxes received by the FaxFinder unit. The individual logs have several categories that are tracked. Descriptions are below. State This will show the current or final state of the fax in question.
Page 27: Outbound Fax Log
Chapter 3: FaxFinder Web Management Interface Outbound Fax Log The Outbound Fax Log is a running tally of all of the faxes sent by the FaxFinder unit. The individual logs have six categories that are tracked. Descriptions are below. Status This column displays the current state that the outgoing fax is considered to be in.
Page 28: Modem Log
Chapter 3: FaxFinder Web Management Interface Modem Log The modem log tracks data pertaining to the internal modems of the FaxFinder unit. This information is often very helpful when troubleshooting connection issues and other related issues. Modem This displays the line number of the modem tied to this particular log entry. Status This displays the status of the modem for this log entry;...
Page 29: System Configuration Section
Chapter 3: FaxFinder Web Management Interface System Configuration Section Network This section is for entering the specific network settings needed for the FaxFinder to run on your network. By factory default, the FaxFinder ships with the IP address 192.168.2.1 for setup purposes. After setup and prior to connecting to your live network, enter the needed parameters for proper operation on the network where the FaxFinder is to operate.
Page 30: Smtp
Chapter 3: FaxFinder Web Management Interface SMTP The SMTP section contains the information needed to setup email usage with the FaxFinder, as well as a way to test the setup by sending an email. SMTP Configuration SMTP Server Address Enter the IP address of your simple mail transfer protocol server here. This can be either an IP address or Hostname.
Page 31: Time
Chapter 3: FaxFinder Web Management Interface Time Correct time settings are important for logging and verification purposes. This section allows you to enter a preferred time server as well as your preferences for time and date display format. Time Server Select a time server from the choices available in the drop-down box or you may also select ‘none.’...
Page 32: Printer
Chapter 3: FaxFinder Web Management Interface Printer Here you can add the printers available to the FaxFinder. Until the first printer is added, the section states ‘There are no Printers.’ Click the Add link to add a printer. Printers The Add and Advanced Setup screens are detailed in the next section. Clicking the Add link will bring up the Add Printer screen where you can add a printer to be used by the FaxFinder.
Page 33 Chapter 3: FaxFinder Web Management Interface Add Printer The Add Printer and the Edit Printer screens are identical, the only difference being that the Edit Printer screen will already contain information previously entered. Printer Make Select the manufacturer of the printer you are adding from the drop-down list. If you do not see the manufacturer (make) of your printer, you can use the Generic selection.
Page 34: Shares
Chapter 3: FaxFinder Web Management Interface Shares The shares screen allows the administrator to create a place for faxes to be sent for retrieval by more than one person. Anyone with network rights to the shared folder can view the faxes sent there. Creating a location to share access to multiple users can be a good way to ensure that faxes are responded to in a timely manner, especially in a sales environment.
Page 35 Chapter 3: FaxFinder Web Management Interface Add Network Share After entering and saving a new network shared resource, you will see the message “Network Share updated” appear at the top of the screen. The network share is a common location when received faxes may be routed to.
Page 36: Certificates
Chapter 3: FaxFinder Web Management Interface Certificates A site certificate is needed for a browser to allow access to the FaxFinder unit. This certificate is self- signed, so your browser will likely show a security warning (which simply means the certificate is not authenticated by a third party) before you can continue.
Page 37 Chapter 3: FaxFinder Web Management Interface Organization Enter the name of the organization that the certificate is valid for. No more than 64 characters are allowed. Email Address Enter the email address of who is responsible for the FaxFinder (typically the administrator). This field may be left blank.
Page 38: Save/Restore
Chapter 3: FaxFinder Web Management Interface Save/Restore After you have entered the specific settings to have your FaxFinder working in your environment, coming here to save those settings is a good idea. Were something to happen and you lost what had been entered, you can easily reset the unit to working condition if you have a saved configuration file.
Page 39: Firmware
Chapter 3: FaxFinder Web Management Interface Firmware There may be occasions where features are refined or added to the FaxFinder unit. Such features will be available through updating of the firmware that exists in the FaxFinder. After downloading firmware to the local drive, browsing to that location and updating the firmware is a relatively easy process.
Page 40: Reboot
Chapter 3: FaxFinder Web Management Interface Modem Firmware This section is for the internal modems of your FaxFinder unit. Your model will determine how many internal modems are available. For updating the FaxFinder unit itself, please see the section above. Update Check the box associated with each internal modem that you want updated with new firmware.
Page 41: Fax Configuration Section
Chapter 3: FaxFinder Web Management Interface Fax Configuration Section Modem Be sure to set the country code for your location as well as look at the routing for your specific setup. Should you need to adjust some settings for your PBX or local phone lines, many options are available. Modem Configuration Modem Select the number associated with the internal modem that you want to configure.
Page 42 Chapter 3: FaxFinder Web Management Interface Fax Direction This will show what fax types are allowed for this modem (inbound, outbound, both). Routing Definition The routing definition is used to mask digits sent to the modem from a PBX. This is used to tell the FaxFinder which digits are to be used as the extension number of the incoming call.
Page 43 Chapter 3: FaxFinder Web Management Interface Modem Configuration Table Modem This displays the number associated with the internal modems. Fax ID This displays the name associated with the individual modems. Country Code This display the country code that the modem is set to (in 2 character format). Answer On This will display the number of rings that the individual modem is set to answer after.
Page 44: Inbound Routing
Chapter 3: FaxFinder Web Management Interface Inbound Routing There are several ways an incoming fax can be routed: They can be routed globally, by line or by extension. A global routing entry will route every incoming fax to the defined global routing Fax Destination.
Page 45 Chapter 3: FaxFinder Web Management Interface Global Routing Fax Destinations This displays a destination for inbound faxes to always be routed in addition to their intended recipient. Action Here you will find a link to Edit the parameters set for Global Routing. Details of the edit Global Routing screens are found below.
Page 46 Chapter 3: FaxFinder Web Management Interface Edit The edit action link will bring up the Edit Line screen: Edit (Line #) (the actual number will replace the # symbol as the screen above shows) Name The description box will show the name associated with the line that we are currently editing.
Page 47 Chapter 3: FaxFinder Web Management Interface Recipients This will display a list of inbound recipients. There are four action links available: Add, Import, Export and Delete All. Add Recipients Clicking on the Add link will bring up the Add Recipients screen. Extension Enter the phone number of the recipient to be added.
Page 48 Chapter 3: FaxFinder Web Management Interface Import Recipients from CSV Clicking on the Import link will bring up the import screen. CSV File Click on the Browse button to navigate to an existing CSV file to add them to the recipient list.
Page 49: Outbound
Chapter 3: FaxFinder Web Management Interface Outbound The Outbound page contains a selection box for allowing simultaneous faxing. Outbound Options By checking the “Allow simultaneous faxing to the same number” box and clicking the Save button, you let the FaxFinder unit to send faxes to the same phone number at the same time. This is beneficial for fax recipients who allow calls to rollover or have multiple lines with the same number.
Page 50: Cover Pages
Chapter 3: FaxFinder Web Management Interface Cover Pages Here you can view or delete a cover page from the supplied pages created by Multi-Tech, or you can import (Add) one of your own. For tips on creating custom cover pages, please see the customization appendix.
Page 51 Chapter 3: FaxFinder Web Management Interface Cover Pages PDF Cover pages to be used with your FaxFinder unit need to be version 1.4 to work properly. Editable cover pages in Scribus format Clicking on this link will open cover pages that have been created with the Scribus software that you can edit to fit your specific needs.
Page 52: Store & Forward Fax (T.37)
Chapter 3: FaxFinder Web Management Interface Store & Forward Fax (T.37) Store and Forward fax (or T.37) is described in detail with examples in a later chapter. Here we are describing the parameters for T.37 that can be input into the FaxFinder unit through the web interface. Store &...
Page 53 Chapter 3: FaxFinder Web Management Interface Email Fax Receipt Select the condition that will trigger an email to the sender. There are three options here: Failure – An email receipt will only be sent if the fax fails. Always – On completion (success or failure) an email receipt will be sent. Never –...
Page 54: Fax Log
Chapter 3: FaxFinder Web Management Interface Fax Log The interval at which the fax log files are deleted can be adjusted here. By default, the logs are removed each day at midnight. Fax Log Purge Here is where the timing of log purging is set. The different columns allow for many settings. You can select multiple options by clicking and dragging or by holding down the Shift or Control key while selecting.
Page 55: Users Section
Chapter 3: FaxFinder Web Management Interface Users Section The FaxFinder Users section of the FaxFinder unit displays a list of all of the users that have been entered or imported into the unit itself. With the exception of the default admin account, all users can be edited or deleted as needed.
Page 56 Chapter 3: FaxFinder Web Management Interface Organization This displays the organization (if any) that is associated with the account. Users CSV Import Format There are two types of records in the User CSV format: a User record type and a Contact record type. The first column determines which type of record the line is, so you may see both types in one CSV file.
Page 57 Chapter 3: FaxFinder Web Management Interface Action Edit Clicking on the Edit link will bring up the editing screen for a user. You will also see this list of Contacts associated with this user. The same options are available: Add, Import, Export and Delete All.
Page 58 Chapter 3: FaxFinder Web Management Interface Add FaxFinder User Clicking the Add link will bring up the Add FaxFinder User screen. Here you will enter the information to be associated with the new user account. Create Inbound Routing Recipient This optional section allows for the automatic emailing of faxes received to a specific extension. Add Route Check this box to active the Inbound Routing for this User.
Page 59 Chapter 3: FaxFinder Web Management Interface Import CSV File Click on the Browse button to navigate to an existing CSV file to import. See Contact CSV File Import Format below for specifics on the fields imported. Existing Users Select to either merge the new CSV file with the existing data or to replace the existing data with the new CSV information.
Page 60 Chapter 3: FaxFinder Web Management Interface Export Using Firefox: Select the Save File button, then click OK to save the current Users as a Comma Separated Value (CSV) file. Using Internet Explorer: Click the Save button and then select a destination from the new screen and click Save to have the FaxFinder export the Users as a Comma Separated Value (CSV) file.
Page 61: Send A Fax Screen
Chapter 3: FaxFinder Web Management Interface Send a Fax Screen The Send Fax screen is a one page form for sending faxes directly from the FaxFinder unit when accessed from a web browser. Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
Page 62: Send Fax
Chapter 3: FaxFinder Web Management Interface Send Fax Sender Information If a cover page is selected (the ‘Yes’ check box detailed below), much of the sender information will be already populated in the cover page from what is provided for the logged-in user. This can be changed if needed, or left as is.
Page 63: Logout
Chapter 3: FaxFinder Web Management Interface Cover Page Information Include cover page with this fax? Select Yes or No for your choice. Select Cover Page Choose a cover page from the drop-down box. Subject Enter a subject for the fax here. Comments Enter any comments needed for this fax transmission.
Page 64: Chapter 4 - Client Software Installation
Chapter 4 – Client Software Installation The Client software is for general use of the FaxFinder, but it needs to be associated with a FaxFinder unit for proper operation. Your administrator should provide the software or a location where it can be obtained from.
Page 65: Multi-Tech Systems, Inc. Faxfinder Admin User Guide
Chapter 4: Client Installation B. At the Welcome screen, click Next. C. At the Select Installation Folder screen, browse to the desired file location for the FaxFinder client software. In most cases, the default file location is recommended. Clicking on the Disk Cost button will show you the size of the software being installed as well as the available disk space of the target drive.
Page 66 Chapter 4: Client Installation D. At the Confirm Installation screen, click Next to begin the installation. A transient screen (“Installing FaxFinder Client Software”) will appear while files are being copied. E. The FaxFinder Client software can place a shortcut in the Startup directory so that the client software will start automatically when the PC is booted.
Page 67 Chapter 4: Client Installation G. You will be asked whether or not you want to associate .tif and .cpg files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer program). The .cpg files become associated with the Cover Page software that is used with the FaxFinder x20 model series only.
Page 68: Push Installation Method
Chapter 4: Client Installation Push Installation Method Push Installs of the Client Software The FaxFinder Client installer is now available as an MSI package. This provides the ability to perform remote installation using Microsoft Group Policy, SMS, as well as other third party tools. The installer can be run like any other Windows software installer and it can also be invoked from the command line using the Windows Installer command ‘msiexec’.
Page 69: Associating Client Software And User With A Faxfinder Unit
Chapter 4: Client Installation Associating Client Software and User with a FaxFinder Unit After the FaxFinder client software is installed, you must associate it with one or more FaxFinder units. Sometimes more than one FaxFinder unit is available for use. In some cases, certain client users might be assigned to some FaxFinder units and not assigned to others.
Page 70 Chapter 4: Client Installation 1. At the main screen of the FaxFinder Fax Client Software, click on Edit and select “Add FaxFinder” if you know the IP address or Host Name of the FaxFinder, otherwise open the Tools menu and select “Auto-Discover Devices”...
Page 71 Chapter 4: Client Installation 2. To add a FaxFinder when the IP address is known, select the FaxFinder model family from the Type drop-down, enter the IP address “Server Address” field along with your Username and Password. If the Auto Discover Devices feature was used, you may Right-click and select Add or double Left- click on the IP address or name of the FaxFinder unit that was detected.
Page 72: Disassociating The Client From A Specific Faxfinder Unit
Chapter 4: Client Installation 4. A new FaxFinder entry should appear on the “Device Status” tab of the FaxFinder Fax Client Software screen. The status of the newly registered FaxFinder unit may momentarily go from “Not logged in” to “Logging in” to “Connected.” A FaxFinder x20 unit will show Idle instead of connected. If it goes to Login Failure, then one of two things is wrong: a.
Page 73: Chapter 5 - Faxfinder Operation
Chapter 5 – FaxFinder Operation Introduction This chapter describes the things that a user can do with the FaxFinder system. The software programs involved are the FaxFinder Client Software and the Multi-Tech Tiff Viewer (or designated PDF viewer). The FaxFinder Client Software interfaces with the FaxFinder Server and has its own user interface. When previewing outgoing faxes, the PC’s operating system calls up the designated TIFF viewer to display the outgoing fax.
Page 74: Sending Faxes
Chapter 5: FaxFinder Operation Sending Faxes Sending faxes through the FaxFinder is quick and simple and offers a variety of methods that can be used to accomplish this. This section will show all the possible ways to send a fax with the FaxFinder. Depending on how your administrator has set up the unit, several or even all options may be available.
Page 75 Chapter 5: FaxFinder Operation Schedule Options pane Options text box: This text box will display ‘Send Immediately’ by default. If you want to schedule this fax to be sent at a specific time or date, then you must click the Options button. Options (button): If you want to specify a time or date for the fax to be sent, you must click the Options button which will open the Fax Scheduling Options window.
Page 76 Chapter 5: FaxFinder Operation Recipients pane Name (column): Party to whom the fax will be sent. You cannot type in this window. When a recipient is specified either from the Contacts or from the New Recipient window (the ‘+’ button), that recipient’s name will appear in this field.
Page 77 Chapter 5: FaxFinder Operation Cover Page pane Use Cover Page (check box): Check this checkbox to include a cover page with your fax. Cover Page (drop-down selection box): This field will be active when the ‘Use Cover Page’ check box is ticked.
Page 78: Send Fax With Client Software
Chapter 5: FaxFinder Operation Send Fax with Client Software When a document (.tif, .pdf, or .txt) is complete and ready to be sent as a fax, opening the client software and using the Schedule Fax option is quick and easy. To begin, either double-click the FaxFinder Client Software icon in the System Tray or launch it manually from the program listing on the Start menu, which will place it down in the System Tray.
Page 79: Send Fax From Email (T.37)
Chapter 5: FaxFinder Operation Send Fax from Email (T.37) When you wish to send an email as a fax, using the T.37 format in the To: field will take advantage of the FaxFinder from your Outlook email software. To do this you will need to know a few things: your administrator should provide you with the domain name of the FaxFinder unit and you need to know the phone number of the fax recipient.
Page 80: Send Fax By Web Api
Chapter 5: FaxFinder Operation Send Fax by Web API If your administrator has created a custom API (Application Programming Interface) for you to use, that is another option available for sending faxes through the FaxFinder. This will be unique for your company, so you should look for information from your Administrator or IT department.
Page 81: Edit Menu Command Descriptions
Add FaxFinder Type: Select the FaxFinder series you are connecting to. FFx30 for the FF130, FF230, FF430 and FF830 FFx20 for the FF120, FF220, FF420 and FF820 Server Address: Enter the IP address of the FaxFinder unit that you want to add.
Page 82 Chapter 5: FaxFinder Operation Options The following is available from the Edit | Options menu. Date/Time tab: Here you enter the date and time formats for the fax header. Advanced tab: Here you designate the circumstances that will make the Send Fax window become minimized (on close or after send) and allow the enabling of the importation of a Microsoft Outlook address book.
Page 83: Tools Menu Command Descriptions
Chapter 5: FaxFinder Operation Tools Menu Command Descriptions Auto Discover Devices: Selecting Auto Discover Devices will have the Client software search the network for active FaxFinder units that are on the same network. Click on the Search button to begin the auto discovery. Once begun, you can click the Stop button to end the search at any time.
Page 84: Devices Tab (Main Window)
Chapter 5: FaxFinder Operation Devices Tab (Main Window) The Devices tab will show all of the FaxFinder units that are associated with the client software. This window has three columns: Host (the name or IP address of a FaxFinder unit), Model (the model number of the FaxFinder unit) and Status (displays the connection state of the FaxFinder unit as well as showing which unit is set as the default unit for use).
Page 85: Print Capture Tab (Main Window)
Chapter 5: FaxFinder Operation Delete Selecting this will delete the FaxFinder unit from use by this software. There is a delete confirmation window that will pop-up prior to actual deletion. Set as Default Selecting set as default will make the unit clicked the default unit for sending faxes through this software.
Page 86: Using The Multi-Tech Tiff Viewer
Chapter 5: FaxFinder Operation Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff Viewer program has a variety of features that enhance the viewing of fax messages in graphic file form (thumbnails, zooming, spot magnification, scrolling, rotating, etc.). The program can also manipulate and permanently alter the graphic files.
Page 87: Importing Fax Images Into Other Application Programs
Chapter 5: FaxFinder Operation Copy. The Copy function allows you to copy the fax file and insert it into a different application program. When you click the copy button, the current image will be copied to Windows Clipboard, from which you may then Paste into another applicable program or document.
Page 88: Appendix A - Troubleshooting
Appendix A – Troubleshooting 1. What if I can't see the web page for my FaxFinder? REMEDY: Verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be “pinged.” Launch a Command Prompt. (In WinXP, go to Start | All Programs | Accessories | Command Prompt.
Page 89 Appendix A: Troubleshooting CAUSE A: During transmission, the name server’s address could not be resolved (that is, the FaxFinder unit could not contact your name server). RESPONSE A: Contact the FaxFinder unit using secure shell and try to ping the name server. ssh user@ip user: admin password: admin...
Page 90 3. My FaxFinder 130 or 230 is no longer responding to my inputs. REMEDY: The FF130 and 230 models have a reset switch in lieu of a power toggle switch. Using a straightened paper clip to push the recessed button will perform a hardware reset. This is only necessary if the unit becomes unresponsive.
Page 91 Appendix A: Troubleshooting 4. What if the FaxFinder doesn't answer a fax call? REMEDY Use this procedure, if, during a test call to one of the FaxFinder numbers, you fail to see the "Waiting for Ring" State change to the “Waiting for Connect” State in the Status & Logs | Fax Status screen and if you fail to hear modem dialup/negotiation tones –...
Page 92 Appendix A: Troubleshooting 6. Dealing with Failed Fax Reports Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot be read.
Page 93: Appendix B - Customization
Appendix B – Customization Web Services API Introduction Fax Finder Web Service (hereafter FFWS) provides an interface to x30 FaxFinders for client applications. Client application can use FFWS for sending faxes, managing contacts and monitoring fax status. This document provides examples which illustrate the HTTP/XML communication between FFWS and a client.
Page 94 Appendix B: Customization Example: POST /ffws/v1/ofax HTTP/1.0 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= <?xml version="1.0" encoding="UTF-8"?> <schedule_fax> <cover_page> <url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url> <enabled>true</enabled> <subject>Test Subject</subject> <comments>Test Message</comments> </cover_page> <sender> <name>Sender Name</name> <organization>Sender Org</organization> <phone_number>111-222-3333</phone_number> <fax_number>111-222-3334</fax_number> <email_address>sender@example.com</email_address> </sender> <recipient> <name>Rcpt 1 Name</name> <organization>Rcpt 1 Org</organization> <fax_number>111-222-3335</fax_number>...
Page 95 Appendix B: Customization <subject>Test Subject</subject> <comments>Test Message</comments> </cover_page> <sender> <username>admin</username> <name>Sender Name</name> <organization>Sender Org</organization> <phone_number>111-222-3333</phone_number> <fax_number>111-222-3334</fax_number> <email_address>sender@example.com</email_address> </sender> <recipient> <name>Rcpt 1 Name</name> <organization>Rcpt 1 Org</organization> <fax_number>111-222-3335</fax_number> <phone_number>218-555-3336</phone_number> </recipient> <max_tries>3</max_tries> <priority>3</priority> <try_interval>30</try_interval> <receipt>failure</receipt> <receipt_attachment>none</receipt_attachment> <pages>1</pages> </fax_entry> </response> Retrieving Fax Entries Fax Entries are retrieved by sending a GET request to /ffws/v1/ofax. If the query is successful then a response element is returned which contains all fax_entry elements matching the query.
Page 96 Appendix B: Customization HTTP Request line: GET /ffws/v1/ofax HTTP/1.0 HTTP Response Status Codes: 200 OK Here are the fax entries. Example: GET /ffws/v1/ofax HTTP/1.0 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= ----------------------------------- HTTP/1.1 200 OK content-type: application/xml <?xml version="1.0" encoding="UTF-8"?> <response> <message>Success</message> <fax_entry>...
Page 97 Appendix B: Customization Aborting a Fax Entry Sending a DELETE request to the fax entry URL found in the fax_entry_url element of a fax entry will attempt to abort the fax. If successful, 202 accepted will be returned and an abort will be attempted on the fax.
Page 98 Appendix B: Customization Retrieving User Information Information associate with a user can be retrieved by sending a GET request to the user URL of the user desired. The user URL is of the form /ffws/v1/users/USERNAME. A regular user can only retrieve their information and not that of another user.
Page 99 Appendix B: Customization Retrieving Contacts User contacts are retrieved by sending a GET request to the contacts URL for a user. Or if you already know the contact URL of a contact, then you could send a get request to that URL as well. HTTP Request line: GET /ffws/v1/contacts/USERNAME HTTP/1.0 Query Parameters:...
Page 100 Appendix B: Customization Adding New Contacts User contacts are added by sending a POST request to the contacts URL for a user. The body of the request should contain valid XML for an contact element. HTTP Request line: POST /ffws/v1/contacts/USERNAME HTTP/1.0 HTTP Response Status Codes: 200 OK Created...
Page 101 Appendix B: Customization Modifying Contacts A contact can be modified by sending a PUT request to the contact URL found in the contact_url element of the contact to modify. The message body should contain the updated contact XML element. HTTP Request line: POST /ffws/v1/contacts/USERNAME/id HTTP/1.0 HTTP Response Status Codes: 200 OK...
Page 102 Appendix B: Customization Deleting Contacts A contact can be removed by sending a DELETE request to the contact URL found in a contact_url element. The contact associated with that URL will be removed. HTTP Request line: DELETE /ffws/v1/contacts/USERNAME/id HTTP/1.0 HTTP Response Status Codes: 200 OK Deleted 403 Forbidden...
Page 103 GET /ffws/v1/data/cover_pages HTTP/1.0 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= ----------------------------------- HTTP/1.1 200 OK content-type: application/xml <?xml version="1.0" encoding="UTF-8"?> <response> <message>Success</message> <file> <name>default.pdf</name> <type>application/pdf</type> <url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url> </file> <file> <name>multitech.pdf</name> <type>application/pdf</type> <url>https://192.168.2.1/ffws/v1/data/cover_pages/multitech.pdf</url> </file> <file> <name>sample1.pdf</name> <type>application/pdf</type> <url>https://192.168.2.1/ffws/v1/data/cover_pages/sample1.pdf</url> </file> <file> <name>sample2.pdf</name> <type>application/pdf</type> <url>https://192.168.2.1/ffws/v1/data/cover_pages/sample2.pdf</url> </file> </response>...
Page 104 Appendix B: Customization Verify User Authenticates the user and then simply returns 200 OK. HTTP Request line: GET /ffws/v1/verify HTTP/1.0 HTTP Response Status Codes: 200 OK Verified Example: GET /ffws/v1/verify HTTP/1.0 content-type: application/xml authorization: Basic YWRtaW46YWRtaW4= ----------------------------------- HTTP/1.1 200 OK content-type: application/xml <?xml version="1.0"...
Page 105 Appendix B: Customization General Status Codes Be aware that other Status Codes that do not pertain specifically to the resource requested may be returned. See RFC 2616 for a listing of all possible codes. Some FFWS general errors: 401 Unauthorized Authorization required 415 Unsupported Media Type Content-Type must be set to 'application/xml'...
Page 106 Appendix B: Customization  <sender>     <name>Sender Name</name>    ...
Page 107 Appendix B: Customization     <phone_number>218-555-3336</phone_number> </recipient>  <attachment>    <location>inline</location>...
Page 108 Appendix B: Customization     ...
Page 109 Appendix B: Customization Fax Entry Element This element represents an actual fax that will be sent. Some of the elements are the same as elements provided in schedule_fax. See the documentation above for an explanation of those fields.  <fax_entry>...
Page 110 Appendix B: Customization <cover_page> <enabled>false</enabled> <url></url> <subject></subject> <comments></comments> </cover_page> <sender> <username>admin</username> <name></name> <organization></organization> <phone_number></phone_number> <fax_number></fax_number> <email_address></email_address> </sender> <recipient> <name>test recipient</name> <organization>test org</organization> <fax_number>5816</fax_number> <phone_number></phone_number> </recipient> <max_tries>3</max_tries> <priority>3</priority> <try_interval>300</try_interval> <receipt>failure</receipt> <receipt_attachment>failure</receipt_attachment> <pages>6</pages>   <!-- after one full attempt has completed.
Page 111 Appendix B: Customization User Element This element represents a user registered on the FaxFinder.  <user>   <user_url>https://192.168.2.1/ffws/v1/users/admin</user_url>   ...
Page 112 Appendix B: Customization Contact Element This element represents a user contact.  <contact>   <contact_url>https://192.168.2.1/ffws/v1/contacts/admin/1</contact_url>    <name>contact name</name>...
Page 113: T.37 Advanced Usage
Below you will find examples of T.37 (email to fax) implementation using Multi-Tech Systems FaxFinder x30 family unit (which includes the FF130, FF230, FF430 and FF830 models). The lines that mention RFC (Request For Comment) numbers can be looked up online at the IETF website (www.ietf.org) for further details.
Page 114 Appendix B: Customization The recipient-name specifies the personal name of the recipient: attn = "/" recipient-name "=" pers-name recipient-name = "ATTN" pers-name = [ givenname "." ] [ initials "." ] surname surname = printablestring givenname = 1*( DIGIT / ALPHA / SP / "'"...
Page 115 Relaying If you want to send through an MTA such as mail.multitech.com then mail.multitech.com would need to be configured to forward mail to the FaxFinder for some domain that the FaxFinder will accept mail for. For most mail servers, if the domain of the email can be successfully resolved, the mail server will forward mail to that destination without any extra configuration.
Page 116: Appendix C - Creating Cover Pages
Appendix C – Creating Cover Pages Cover pages for the FaxFinder x30 family of products are PDF forms. The FaxFinder will fill out the form fields that it knows about, with information specific to the fax, and insert the PDF as the first page of the fax.
Page 117: Creating A Custom Cover Page With Scribus
Appendix C: Cover Pages Creating a Custom Cover Page with Scribus This brief tutorial will walk you through the use of the open source Scribus software to create your own PDF file to use as a custom cover page. We will keep it simple, yet show you the primary skills needed to customize your own cover page.
Page 118: Plan A General Layout
Appendix C: Cover Pages Plan a General Layout It helps to have a general layout planned before using the software to create your cover page. Even a simple, hand drawn plan will make the process easier and faster. The example that will be used for this cover page is below.
Page 119: Creating The Cover Page
Appendix C: Cover Pages Text Frame A Text Frame is used for static text that will not change or be modified by the user. Examples of these are the “To:”, “Fax:”, “Date:”, and “From:” text that is present in the general layout above. A Text Frame is text that describes what will be entered in the field following it, or also text that is common to all cover pages, such as the company name, company address and possibly an opt-out statement.
Page 120 Appendix C: Cover Pages Inserting an Image From the Scribus software, select Insert | Image Frame. In the upper right-hand corner, left-click and hold the left mouse button down at a starting point. Now, drag the mouse to create a box that is the estimated size of your graphic and release the mouse button.
Page 121 Appendix C: Cover Pages Referring back to our rough layout, we now need to again left-click and hold the mouse at a starting point for our first static text. In the example, this is the company address right below the company logo. The area you drag need only be a rough estimate of the space needed, as we can adjust the area after the text has been added just as was done with the graphic.
Page 122 Appendix C: Cover Pages The Font Size box allows you to change the size of the font. The defaults are probably too small for a fax cover page, so experiment with increasing this value and clicking on the Update Text Frame button to see how it will look.
Page 123 Appendix C: Cover Pages Inserting Text Fields Now that the static text frames are in place, we need to create a text field for each one that will require user input. The names of these fields must match the Field Names list exactly, or the cover page will not work.
Page 124 Appendix C: Cover Pages Field Properties Window The Field Properties window is where we need to enter the field names correctly so that the FaxFinder unit is able to interpret them correctly and fill in the proper information. In the first tab (Appearance), we need to enter two items. 1.
Page 125 Appendix C: Cover Pages Next, we need to click on the Options tab (the next tab after Appearance). Depending on what the information is, certain options may need to be checked or unchecked. In the case of a one line entry (like a phone number), the Limit of… box should be checked and a number of characters entered (15 is generally enough).
Page 126 Appendix C: Cover Pages Once completed, your cover page should look similar to the example below. At this point, you can “fine tune” your cover page by moving the fields around as needed. You may find that you ran out of room as you got towards the bottom, so now you can left-click and hold the mouse in the center of any box and freely move that box around.
Page 127 Appendix C: Cover Pages When you are satisfied with the look of your cover page, click on the Save as PDF icon: This will bring up the Save as PDF window. You may leave the settings at default and click the Save button. Please note where the final file is being saved to as shown in the Output to File: area at the top.
Page 128 Appendix C: Cover Pages The final version of the example looks like this (with the fields highlighted in yellow): Multi-Tech Systems, Inc. FaxFinder Admin User Guide...
Page 129: Using The Legacy (X20 Series) Cover Page Generator
Appendix C: Cover Pages Using the Legacy (x20 Series) Cover Page Generator The Multi-Tech Cover Page Generator program was developed in conjunction with the FaxFinder x20 family of products. It is described here for those who are using FaxFinder x20 units. The FaxFinder x30 models use the PDF format for cover pages so the .cpg files created by this software are not compatible.
Page 130 Appendix C: Cover Pages 3. Several types of objects can be added to a cover page file. These are listed in the Insert dropdown menu. The commands to create these objects can be invoked either here or from buttons on the toolbar. We will invoke various commands from these toolbar buttons throughout this procedure.
Page 131 Appendix C: Cover Pages The FaxFinder supports the automated field types listed in the table below. Object Type in Source of Info Placed in Field Description Template Editor User Name FF Client Add Device Address User Name within FaxFinder system screen From Name FF Client Options screen...
Page 132 Appendix C: Cover Pages 6. Enter the field label in the Static Text box. Be sure to allow enough room for the size of font you have chosen. If the box is too small for the font size, the text will be cut off. To select font, the font style, and font size, use the cursor.
Page 133 Appendix C: Cover Pages You might want the automated field value to be placed on a line or in a rectangle. If so, you could use the line cursor to put a line beneath the edit box or use the rectangle cursor to place a rectangle around the edit box.
Page 134 Appendix C: Cover Pages 8. To add a graphic file to the cover page template, click on the Image icon. Then browse to the directory that contains the desired graphic file. Files of type bmp and tif can be inserted into cover pages. Insert graphics files into your cover page template as needed.
Page 135 Appendix C: Cover Pages Editing an Existing Cover Page 1. Open the Cover Page Generator program. Go to Start | Programs | FaxFinder Client Software | Cover Page Generator. You can also open the Cover Page Generator program from the FaxFinder Fax Client Software program 2.
Page 136 Appendix C: Cover Pages 5. Add company logo at top of cover page. For our example, we will add the graphic file “ff-rocky-mtn-logo1.bmp” to the cover page. In the Insert menu of the Template Editor, select “Image.” Browse to the location of the graphics file to be used. Click Open. Move the cursor to the desired location of the graphic.
Page 137 Appendix C: Cover Pages 6. Add company slogan to bottom of template. For the purposes of our fictitious company, Rocky Mountain Construction, Inc., we will use the slogan “Building on New Horizons.” Select the “Static Text” cursor labeled and drag to open a text box at the bottom of the template page.
Page 138 Appendix C: Cover Pages 7. In the File menu, select “Save As” and overwrite the file using the same filename used in step 3, saving it in the ‘Application Data’ directory for the FaxFinder client software. (For Windows 2000, this will be C:\Winnt \ Profiles \ <username> \ Application Data\ FaxFinder Client Software \ Cover Pages.
Page 139: File Menu
Appendix C: Cover Pages Cover Page Generator Menu & Icon Descriptions File Menu FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d) Command Name Icon Shortcut Description Creates new cover page template file. Ctrl + N Open Opens an existing cover page template file for viewing or Ctrl + O editing.
Page 140: View Menu
Appendix C: Cover Pages View Menu FaxFinder Cover Page Generator Software Menu Command Definitions Command Name Icon Description Zoom In Use to view a smaller area of the cover page template file in greater magnification. Zoom Out Use to view a larger area of the cover page template file in a lesser magnification.
Page 141: Appendix D - Migrating Faxfinder X20 Models To X30 Models
Before showing specifics on migrating from the FFx20 (FF120, FF220, FF420 & FF820) model FaxFinders to the new FFx30 (FF130, FF230, FF430 & FF830) models, some basic information is needed. With the FFx30 models we introduced the concept of Inbound and Outbound Routing. Inbound Routing is the many ways an incoming fax can be directed to a destination.
Page 142: Migrating An Ffx20 Phone Book To An Ffx30
You need the Multi-Tech Device Manager for this. It can be found on the Multi-Tech web site at: http://www.multitech.com/SUPPORT/Families/FaxFinder/software.asp ii) Install the Device Manager and run it. iii) Perform one of the following steps to add your FFx20 to the Multi-Tech Device Manager device list.
Page 143 Appendix D: Migration 2) Convert the FFx20 phone book entries to FFx30 Recipients. This can be done two different ways. a) Manually enter the FFx20 phone number in the FFx30 under Fax Configuration > Inbound Routing > Recipients. Be sure to set Fax Configuration > Modem > Routing to an appropriate routing method so the extension is received and faxes are routed properly.
Page 144: Enus : X 20 Mapped To The X 30
Appendix D: Migration Menus: x20 mapped to the x30 The table below represents a menu option from the FFx20 family across from its new counterpart (if any) in the FFx30 model line. FFx30 items in parenthesis are sub-menus available from the main link. FFx20 FFx30 Home...
Page 145: Enus : X 30 Mapped To The X 20
Appendix D: Migration Menus: x30 mapped to the x20 This table is the reverse of the one above, with the menu options of the FFx30 models shown across from their counterpart (if any) in the FFx20 family of products. Centered FFx30 items are sub-menus. FFx30 FFx20 Home...
Page 146: Appendix E - Regulatory Information
Appendix E – Regulatory Information 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx.
Page 147 Appendix E: Regulatory Information 12. Manufacturing Information on telecommunications device (modem) embedded in FF-130/230/430/830 units : Manufacturer: Multi-Tech Systems, Inc. Trade Name: Socket Modem Model Number: MT5634SMI Registration No: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
Page 148: Fax Branding Statement
Appendix E: Regulatory Information Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: •...
Page 149 Appendix E: Regulatory Information WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Page 150 Appendix E: Regulatory Information C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息有害/有毒物质/元素成分名称铅汞镉六价铬多溴联苯多溴二苯醚 (PB) (Hg) (CD) (CR6+) (PBB) (PBDE) 印刷电路板电阻器...
Page 151: Index
Index Administrator Rear Panel ................ 12 Add users ..............18 Login ................16 Send a fax screen.............. 61 Setup Command Port Cabling ................. 14 Pin Outs ................ 12 IP address ..............15 Console Port Push install ..............68 Pin Outs ................ 12 Test fax ................

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