How to Get Help
"+" indicates the
international access code
required when calling from
outside of the USA.
Chapter 1 Equipment Overview
If help is needed beyond the instructions provided in the drive system
documentation, contact GE as follows:
GE Industrial Systems
Product Service Engineering
1501 Roanoke Blvd.
Salem, VA 24153-6492 USA
Phone: + 1 888 GE4 SERV (888 434 7378, United States)
+ 1 540 378 3280 (International)
+ 1 540 387 8606 (All)
The following documents also apply to the exciter and may assist in understanding
GEI-100256C EX2100 Receiving, Storage, & Handling
GEH-6631 EX2100 Installation and Startup Guide
GEH-6633 EX2100 Troubleshooting, Preventive and Online Maintenance
GEH-6403 Control System Toolbox for Mark VI Turbine Controller
Printed Wiring Board (GEI) publications, refer to Chapter 3.
GE Industrial Systems supplies product documents to its customers to support the
equipment provided for each requisition. The contract documents define the terms of
the document distribution.
If provided (per contract) the following documents contain requisition information
about the drive system.
Requisition drawings, including outlines, layouts, and elementary diagrams
Renewal parts listing
Note If differences exist between the general product documentation and the
requisition documentation, the requisition documentation should be considered the
more exact representation of your equipment or system configuration.
GEH-6632 EX2100 User's Guide