Lathem 7500E User Manual page 46

Troubleshooting Questions & Answers
Questions
What do I do if the clock does not operate?
What do I do if the clock does not print?
What do I do if the time is exact to the minute but the
hour is incorrect?
What do I do when the cards are sticking in clock?
What do I do when the clock rejects the cards
without printing?
What do I do if clock makes a strange noise and
doesn't print correctly?
What to do if print head is not moving at all?
Will not accept cards.
What to do if print head is moving but it prints very
lightly or not at all?
What do I do if no WWVB signal has been received?
Note: There are some environments and weather conditions that may influence the reception of the atomic
clock radio signal. Since it also operates as a highly-accurate (+/- 15 seconds per month) quartz
time clock, the 7500E will function properly while outside the reception area or if it can not receive
the WWVB signal.
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Add to User Guide (answer)
Ensure the power cord is properly plugged into
the AC outlet.
Ensure the ribbon is installed properly.
1. Ensure the correct time zone is selected.
2. Check the Daylight Savings Time setting.
Remove paper clips or "sticky notes" from
inside clock.
1. Make sure bar code on cards are not smudged.
2. Removing anything that is blocking bar code
sensor i.e. Sticky pads, from time cards.
1. Replace or reinstall ribbon.
2. Check print head.
3. Send to Lathem or authorized dealer for
cleaning and service.
Send to Lathem or authorized dealer for service.
1. Make sure ribbon is installed properly.
2. Install new ribbon.
1. Wait for the early morning hours to pass.
2. Re-locate in area that is away from metal studs
or close to western facing window.
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