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RCA IP110 Operation Manual

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Summary of Contents for RCA IP110

  • Page 1 IP Phone IP110...
  • Page 2: Fcc Rf Radiation Exposure Statement

    Warning: The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. The RCA IP110 phone is dedicated to business environment use. It is a full-featured and a flexible SIP solution. It is compatible with most IP PBX and VoIP providers.
  • Page 3: Table Of Contents

    Table of Contents Getting Started Call log Packing List Accessing Call log Assembling IP110 Accessing Missed Calls list Configuration and Registration Accessing Dial Calls list Basic Configuration via Web Page Call list items management Account Settings During an Active Call...
  • Page 4 Table of Contents Call Return Pick Up Call Park Voice Mail Prefix Redial Trouble shooting Appendix A. Line Key configuration menu Memory Key configuration menu Service Warranty...
  • Page 5: Getting Started

    Handset & Handset Cord AC Adapter Ethernet Cable Quick Start Guide Setting up your IP110 This section introduces how to set up the phone with the components in the packing list: Connecting the Handset Cord Connecting to the Network and Power.
  • Page 6: Assembling Ip110

    Connect Network and Power Connect the phone to AC Power directly using the included power adapter. Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. The LAN Port can also be connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as a PC.
  • Page 7: Configuration And Registration

    The phone’s web server can be accessed with any web browser. Press the OK button when the phone is in idle mode to find out your IP110’s IP address. Enter it (for example into the address bar of your web browser. The default administrator’s login name and password are admin/admin.
  • Page 8: Account Settings

    Account Settings The phone attempts to register to the SIP server using the account data provided by automatic or manual initialization. Click on ACCOUNT[ACCOUNT SETTINGS. Select Account to Account 1. You will find the following parameters: Field Description Account Active You can choose to Enable or Disable this account.
  • Page 9: Basic Configuration Using Phone Keypad

    Fill the fields and press the SAVE button. The phone will try to register to the SIP server. If all accounts registering fail, the phone will display “No Service” by default. Note: Should the IP PBX (SIP Server) require an authentication, a correct password is needed.
  • Page 10 Change phone to admin mode: Press MENU/BACK[7. User Type. Press the RIGHT navigation key until you see “admin” on the screen. Then press the DOWN key to be prompted for the password. It is “admin” by default. Type and press OK. Network Settings: Press MENU/BACK[3.
  • Page 11: Overview

    Overview 2 Lines Menu/Back Hold/DND Conference DIR/Toggle Mute/Cancel Volume Up Volume Dow Speaker Voicemail Call Transfer Headset...
  • Page 12: Leds

    Slow blinking blue The network is not available or SIP server failure IDLE MODE Icons The IP110 displays icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected...
  • Page 13: User Interface

    Icon Description Input method: multi-lingual letters in lower case Input method: multi-lingual letters in upper case CALL MUTE VOICEMAIL CALL FORWARD AUTO ANSWER In HANDSET mode In HEADSET mode In SPEAKER mode Keypad Lock User Interface There are two ways to customize specific options on your phone: - Using the keypad and display of the phone.
  • Page 14 PHONE OPTIONS PHONE UI WEB UI Status Firmware Network Phone Accounts Call Features Forward Call Waiting Function Keys Send Key Hot Line Anonym Call Logs Setting Basic Phone Functions Language Time & Date Ring Tone Phone Volume Advanced Phone Functions Accounts Network Reset Factory Set Password Set AES Key Auto Provision Other Features Messages History Directory User Mode Note: 1) The above table only indicates most of phone functions rather than all of them.
  • Page 15: User Levels

    Maintenance Tasks User levels The phone allows three modes to configure the phone: - User Mode - VAR mode - Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other advance phone settings.
  • Page 16: Reboot

    Reboot You should reboot the phone when you are asked to, e.g. after applying specific changes to phone configuration. To reboot via Web interface: 1) Go to SYSTEM[UPGRADE. 2) Click REBOOT button. Note: Please do not power off during reboot, or it may cause a flash memory error. Customizing Your Phone General Settings Phone Status...
  • Page 17: Time And Date

    Time and Date Time and date are displayed on the idle screen. By default the date and time of the phone are configured manually, but you can set to obtain them from a preconfig- ured SNTP server, if needed. Please contact your system administrator if the time or date is incorrect.
  • Page 18: Keypad Lock

    Keypad Lock You can lock the menu key of your phone to protect it from unauthorized use. When the menu key is locked, you can’t access the menu of the phone. To enable the lock via Phone interface: Press MENU/BACK [3. SETTINGS[2. ADVANCED, enter the password of current user type, and then press OK button.
  • Page 19: Ring Tones

    Ring Tones There are seven unique ring tones on the IP110. To select Ring Tone Type via Phone interface: Press MENU/BACK[3. SETTINGS[1. BASIC[OK. Scroll to 2. RING TONE, and press OK button. Use the UP and DOWN navigation keys to select your selection. A sample of each tone will be played.
  • Page 20: Contact Management

    Contact Management Edit/Add/Delete Contacts The IP110 features a 300 entry phonebook and 10 speed dial keys. With the phonebook you can add, edit, delete, dial, search for a contact or create groups of contacts. The phonebook also includes a Blacklist feature to block unwanted calls.
  • Page 21: Edit/Add/Delete Contacts

    OK key to confirm. To use a Speed Dial key, simply hold DOWN the desired key for 2 seconds. The IP110 will automatically begin dialing that selection. To edit/delete a contact via Phone interface: Press DIR/TOGGLE [1. DIRECTORY or MENU/BACK[6. DIRECTORY [1. DIRECTORY Use the UP and DOWN navigation key to select the contact list (e.g.
  • Page 22 To move a contact to the Blacklist via Phone interface: If you add a contact to the blacklist your phone will automatically reject all calls from this contact. Press DIR/TOGGLE [1. DIRECTORY or MENU/BACK[6. DIRECTORY[1. DIRECTORY Use the Up or DOWN navigation key to select the contact list (e.g. 1.Contacts) and press the OK button.
  • Page 23: Basic Call Functions

    Basic Call Functions Outgoing calls Call Devices You can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and this icon will be shown on the screen. Press HEADSET button if a headset is connected to the headset Port.
  • Page 24: Send Key Configuration

    Send Key configuration Admin can set a specific button (“#” or “*”) as the send key. If this feature is enabled, once you’ve dialed the desired number, you can press this send key to call your correspondent immediately. To set the send key via the IP phone interface: 1) Make sure active User Type is admin or var.
  • Page 25: Anonymous Call

    Anonymous call, also known as Caller ID restriction, allows a user to request the network to hide their identity when they are performing outgoing calls. The IP110 supports Permanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous and the user will need to disable the feature if they want their identity to be transmitted.
  • Page 26: Dial Plan

    To set Anonymous call rejection using phone interface: 1) Press MENU/BACK[2. Features [ 4. Anonym Call to enter the configuration page. 2) Press the UP or DOWN navigation keys to enter the Rejection page (if the active user type is admin or var , press MENU/BACK [ 2. FEATURES [ 6. ANONYM CALL ).
  • Page 27: Incoming Calls

    Here is a dial plan example: (111T|[0-4] xxxxxxxxT) 111T This will dial 111 immediately after you entered the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after you enter the 9th digit. To create a Dial Plan in the web interface, use the following fields: -Dial Plan: Enter the dial plan here -DP Enable: To enable or disable the dial plan...
  • Page 28: Dnd

    When DND function is enabled, the phone will display the DND icon and all incoming calls will be rejected. You can find a record of all the calls that were rejected in the incoming call record of the Call History. Pressing HOLD/DND in idle mode will activate or deactivate the DND function.
  • Page 29: Auto Answer

    2) There are 3 options: Always, Busy and No Answer. Select using 1, 2 or 3. 3) Enter the phone number to which calls will be forwarded. For No Answer you can also select the No Answer timeout pressing the DOWN navigation key. 4) If you prefer the server to perform this function, please enter the On Code and Off Code options.
  • Page 30: Call Log

    Call log The IP110 can store up to 100 calls in its Call log. There are 5 different lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls The call logs can be accessed through the web interface (Contact[Phone Call Info).
  • Page 31: During An Active Call

    During an Active Call Mute This function allows you to mute the microphone of your phone during a call; you cannot be heard by the other party. You can still hear all other parties while mute is enabled. To mute/resume the conversation: Press MUTE/CANCEL button during a conversation to mute the current call.
  • Page 32: Call Waiting Configuration

    Call Waiting Configuration To configure Call Waiting via Phone interface: 1) Make sure active User Type is admin or var 2) Press MENU/BACK[2. FEATURES[2. CALL WAITING. 3) Use the LEFT or RIGHT navigation keys to enable/disable the call waiting feature. 4) Use the navigation keys to enable/disable the Play Tone option.
  • Page 33: 3-Way Conference

    3-way Conference Your IP110 can establish a three-party conference by using both lines. To establish a conference via the phone interface: 1) Once a call has been connected with the 1st caller, press the CONFERENCE button, placing 1st caller on hold.
  • Page 34: Advanced Functions

    To listen to your new messages via the Phone interface: 1) Press the VOICEMAIL button directly. 2) You may be prompted to enter the password which is needed to connect to your VoIP telephony system. 3) Your voice mailbox is connected and you are able to listen to your new and old voicemails.
  • Page 35: Network Settings

    Broadcast domain, regardless of their physical location. The IP110 supports 802.1p and q packet tagging. VLAN ID and Priority can be set via phone or web interface. To configure VLAN settings via Phone interface: 1) Make sure the active User Type is admin or var 2) Press MENU/BACK[3.
  • Page 36: Https

    HTTPS The IP110 supports HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). Adding SSL layer under HTTP, adds a security layer to HTTP. Admins can set this transmission mode via web page. To configure HTTPS settings via Web interface: Go to NETWORK[ADVANCED, choose Web Server option. In the pull-down menu of Type field, choose the transmission mode, then click the CONFIRM button to save the changes.
  • Page 37: Firmware Update And Autoprovisioning

    Administrator Mode. The upgrade priority is first the DHCP option field, then the preconfigured URL field. Decryption Your IP110 supports configuration file encryption for provisioning. In case encryp- tion is used, AES key needs to be configured on the phone. Set AES key via Web interface: Go to SYSTEM[PROVISIONING Settings Note: You can ask your system administrator for the decrypt password.
  • Page 38: System Export

    Set AES Key via phone interface: Go to MENU/BACK[3. SETTINGS[2. ADVANCED[6. Set AES Key. Enter the Common AES and the MAC-oriented option. Press the OK button to save the changes. System Log Export To help with troubleshooting, users can export the system log and send it to the network administrator for diagnosis.
  • Page 39: Programmable Keys

    Programmable keys The keys from 0-9 (memory keys) on the keypad are editable. Users can customize specific features for these keys according to their needs. (The keys are only avail- able when the phone is in idle mode). This function can only be set via the Web interface: PHONE[FUNCTION keys (Memory Key) Configuration of function keys for idle mode is: - Up key: access to dialed list...
  • Page 40: Line Keys Configuration

    Line The most frequent use for the line keys is assigning them one of two possible user accounts for call management. To assign the key as a Line via the web interface: Go to PHONE[FUNCTION Keys (Line Key) Speed Dial You can configure the key as a simplified speed dial key.
  • Page 41: Transfer

    Transfer You are able to configure a key as a TRANSFER key to perform a Blind/Attended/ Semi-Attended Transfer. The main difference this key and the CALL TRANSFER hard key is in this case you can pre-configure the number to which transfer will be performed.
  • Page 42: Hold

    Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. Your server needs to support this feature. Please check with your service provider or IP PBX vendor for more details.
  • Page 43: Trouble Shooting

    Trouble shooting I cannot register to the server Check the IP address (press OK key for status). Check your gateway. Check your DNS server. Make sure your account information is the same as you got from your service pro- vider. Check whether the SIP server is on.
  • Page 44 How to refuse incoming calls during a call? To refuse all incoming calls that may arrive when you are in a conversation you can turn off call waiting function or enable the DND mode by pressing the HOLD/DND button. How to update the firmware? Enter the webpage of your phone, go to System ->...
  • Page 46 Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents.
  • Page 47: Limited Warranty

    • Contact RCA Customer Care at (800) 511-3180. Our representatives will help you troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA telephone from it’s power source, you must call from another telephone. If the issue cannot...
  • Page 48: Service

    • Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary.
  • Page 49 Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Telefield NA Inc. 4915 SW Griffith Dr. #205 Beaverton, Or 97005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © 2012. All rights reserved.

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