Warning: The changes or modifications not expressly approved by the party responsible for compli- ance could void the user’s authority to operate the equipment. The RCA IP120 phone is designed for business environment use. It is a full-featured SIP solution, interoperable with most IP PBX and VoIP providers.
Table of Contents Getting Started Call log Packing List Accessing Call log Assembling IP120 Accessing Missed Calls list Configuration and Registration Accessing Dial Calls list Basic Configuration via Web Page Call list items management Account Settings During an Active Call...
Table of Contents Pick Up Call Park Voice Mail Prefix Redial Trouble shooting Appendix A. Line Key configuration menu Memory Key configuration menu Service Warranty...
IP120 Handset & Handset Cord AC Adaptor Ethernet Cable Instruction Booklet Assembling the IP120 This section introduces how to assemble the phone with the components in the packing list. Connecting the Handset; Connecting Network and Power. Connecting the Handset and Headset, as shown to the side: Note: A headset is not provided.
Connect Network and Power Plug the IP120 to the AC Power directly using the power adapter (included) and the phone will start up automatically. The IP120 can also share the network connection with other network devices such as PCs. Connect the phone’s PC port and computer’s network port together using an Ethernet cable.
Press the phone’s OK button while it is idle to enter the status page and find out the IP ad- dress the IP120 is using. Enter it (for example http://192.168.3.28) into the address bar of a web browser. The default administrator’s login name and password are admin/admin Note: The PC accessing the web interface must be operating on the same network segment as the IP120 to be able to access the web configuration page.
Note: Using the wrong network parameters may result in the phone failing to con- nect to the service provider and may also have an impact on network performance. Please contact the network administrator. Account Settings The phone will automatically register to the service provider’s server using the account data provided by automatic or manual provisioning.
Fill the fields and press the SAVE button. The phone will try to register to the SIP service provider. If no accounts are successfully registered, the phone will display “No Service” on the screen. Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a correct password is needed.
Changing phone to admin mode: Press MENU[7. Press the right navigation key until the user type reads “admin” on the screen. Then press the down key to be prompted for the password. The password is “admin” by default. Type this in using the dial pad and press OK or Save.
When there is an incoming call, when a call is muted or when the network is not available In Idle mode Icons The IP120 displays different kinds of icons on its LCD. Refer to the following table for their meanings: Icon Description...
Icon Description New missed calls Incoming call Outgoing call Call forwarding activated Do not disturb function activated Auto answer activated Voicemail Call on hold Flashes when internet is disconnected Keypad Lock User Interface There are two ways to customize specific options on the phone: •...
PHONE OPTIONS PHONE UI WEB UI Status Firmware Network Phone Accounts Call Features Call Forward Call Waiting Function Keys End of dialing key Hot Line Anonym Call Logs Setting Basic Phone Functions Time & Date Ring Tone Phone Volume Advanced Phone Functions Accounts Network Reset Factory Keypad Lock Set Password Set AES Key Auto Provision Other Features Messages History Directory User Mode Note: 1) The table above indicates most of phone functions, but not all of them.
Maintenance Tasks User levels The IP120 allows three modes to configure the phone: • User Mode (username : user, password : user) • VAR mode (username : var, password : var) • Administrator Mode (username : admin, password : admin) Administrator mode grants unlimited access to the phone configuration on both the web and phone interface.
Reboot Users should reboot the phone when prompted. The phone may prompt a reboot after applying specific changes to phone configuration. To reboot via Web interface: 1) Go to SYSTEM[UPGRADE. 2) Click REBOOT button. Note: Please do not power off during reboot, or it may cause a flash memory error. Customizing The Phone General Settings Phone Status...
Time and Date Time and date are displayed on the IP120 idle screen. By default the date and time of the phone are configured manually, but users can set the phone to obtain them from a preconfigured SNTP server if desired. Please contact the network adminis- trator if the time or date is incorrect.
UME DOWN button during the call. This applies to Handset, Speaker and Headset modes. Note: The volume can only be adjusted via the phone interface. Ring Tones The IP120 has seven unique ring tones. To select Ring Tone Type via the phone interface: Press the Menu soft key[3.
Codec Selection The IP120 supports the following voice codecs: • PCM a-law , PCM u-law, G.729, G.722, G.726, iLBC, iLBD-20 Users can enable/disable the desired codecs via the web interface. Please contact the Network Administrator for more details about the codecs.
Contact Management Edit/Add/Delete Contacts The IP120 features a 300-entry local phonebook and 11 additional speed dial keys. With the local directory users can: • add, • edit, • delete, • dial, • search for a contact in this directory. • create groups of contacts The Phonebook also includes a Directory and a Blacklist.
Use the RIGHT and LEFT navigation keys to select Speed Dial, then use the UP and DOWN navigation keys to select Account, use the LEFT or RIGHT navigation keys to assign this speed dial keys to a specific account Then use the UP and DOWN navigation keys to select Value, enter the desired num- ber and press the Save soft key or the OK button to confirm.
Manage Blacklist via the web interface Choose CONTACT [ BLACK LIST To move a contact from Call Log to Contacts via the phone interface: Press the Menu soft key [5. HISTORY Use the navigation keys to highlight a record, then press the Option soft key.
Basic Call Functions Outgoing calls Call Devices You can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and the icon will be shown on the idle screen. Press HEADSET button if the headset is connected to the Headset Port.
End of dialing key configuration Admin can set a specific button (“#” or “*”) as the send key. If this feature is enabled, once a number is dialed, users can press this send key to dial the number immediately. To set the send key via the phone interface: 1) Make sure active User Type is admin or var 2) Press Menu...
Anonymous call, also known as Caller ID restriction, allows callers to request the network to hide their Caller ID identity when outgoing calls are dialed. The IP120 supports Permanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous and callers need to disable if they want their identity to be transmitted.
To set Anonymous Call Services using the web interface: Go to ACCOUNT [ACCOUNT SETTINGS (Basic) Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combina- tions of dialed digits.
Here is a dial plan example: (111T|[0-4] xxxxxxxxT) Explanation: 111T This will dial 111 immediately after you entering the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after entering the 9th digit. To create a Dial Plan in the web interface, use the following fields: •...
When the DND function is enabled, the icon shows and all incoming calls will be rejected. Users can find a record of rejected calls in the incoming call record in the Call History. When the soft key is pressed in idle mode, the DND function is activated or deactivated.
2) There are 3 options: Always, Busy and No Answer. 3) Make a selection and press the OK button or Enter soft key. Choose to activate or deactivate the feature, then press the DOWN navigation key to enter the phone number to which calls will be forwarded.
Call Log The IP120 can store up to 100 calls in the Call log. There are 5 different lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls The call logs can be accessed through the web interface (CONTACT [PHONE CALL INFO).
During an Active Call Mute This function allows users to mute the microphone of the phone during a call. Users cannot be heard by the other party, but can still hear all other parties while mute is enabled. To mute or resume the conversation: Press MUTE/CANCEL button during a conversation to mute the current call, the icon will be shown on the screen, and the indicator LED will blink.
Call Waiting Configuration To configure Call Waiting via the phone interface: 1) Make sure the active User Type is admin or var. 2) Press the Menu soft key[2. FEATURES[2.CALL WAITING. 3) Use the LEFT or RIGHT navigation keys to enable or disable the call waiting feature. 4) Use the navigation keys to enable the disable the Play Tone option.
3-way Conference The IP120 is able to establish a three-party conference by locally connecting the audio signals of two calls. To establish a conference via the phone interface: 1) Once the 1st call is active, press the Conf soft key and the 1st caller is put on hold.
To listen to new messages via the phone interface: 1) Press the VOICEMAIL button. 2) The users will be prompted to enter the password which is needed to connect to the VoIP telephony system. 3) The voice mailbox is called and users are able to listen to their new and old voicemails.
Broadcast domain, regardless of their physical location. The IP120 supports 802.1p and q packet tagging. VLAN ID and Priority can be set via the phone or web interface. To configure VLAN settings via Phone interface:...
HTTPS The IP120 supports HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). Adding an SSL layer under HTTP, in short, adds a security layer to HTTP. Adminis- trators can set this transmission mode via the web interface. To configure the HTTPS settings via the web interface: Go to NETWORK [ADVANCED, choose the Web Server option.
2. The upgrade priority is DHCP options then preconfigured URL . Decryption The IP120 supports configuration file encryption for provisioning. In case encryp- tion is used, the AES key needs to be configured on the phone. To set the AES key via the web interface:...
Note: Ask the network administrator for the decrypt password. To set the AES Key via the phone interface: Press the Menu soft key[3. SETTINGS[2. ADVANCED[6. Set AES Key. Enter the Common AES and the MAC-oriented option. Press the OK button or Save soft key to save the changes.
Programmable keys The keys from 0-9 ( memory keys ) and the Hot key on the keypad are editable. Users can customize specific features for these keys according to their needs. (The keys are only available when the phone is in idle mode). This function can only be set via the web interface: PHONE [FUNCTION keys (Memory Key) Default configuration of function keys for idle mode is:...
Line The most frequent usage for line keys is assigning them one of the three possible user accounts for call management. To assign the key as Line via the web interface: Go to PHONE [ FUNCTION Keys (Line Key) Speed Dial Users can configure the line keys as a simplified speed dial key.
Transfer Users are able to configure a line key as a transfer key to perform the Blind/At- tended/Semi-Attended Transfer. The main difference with Transfer hard key is in this case users can pre-configure the number to which transfer will be performed. This is very useful when there is a limited number of numbers to which users will transfer their calls.
Call Park Call Park is a feature that allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone set. Not all service pro- viders support this feature. Please check with the service provider or IP PBX vendor for more details.
Trouble shooting The phone cannot register to the server Check the IP address (press the OK key for status). Check the gateway. Check the DNS server. Make sure all account information is verified correct as received from the service provider. Check whether the SIP server is on.
How can a user refuse incoming calls during a call? To refuse current incoming call press the MUTE/CANCEL button. To refuse all incoming calls that may arrive when users are in on active calls, they can turn on the DND feature. How to update the firmware? Enter the webpage of the phone, go to SYSTEM [ UPGRADE.
Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents.
• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA telephone from it’s power source, you must call from another telephone. If the issue cannot...
• Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary.