Copying Difficulties; Scanning Difficulties - Brother MFC-J6920DW User Manual

Handling Incoming Calls (continued)
Difficulty
Custom features on a single line.

Copying Difficulties

Difficulty
Cannot make a copy.
Vertical black lines or streaks
appear in copies.
Copies are blank.
Poor copy results when using the
ADF.
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Poor scanning results when using
the ADF.
Vertical black lines appear in

the scanned data.
136
Suggestions
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Suggestions
Call your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See Cleaning the scanner on page 101.)
Make sure you are loading the document correctly. (See Loading documents
on page 45.)
Try using the scanner glass. (See Using the scanner glass on page 46.)
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User's Guide: Scan Using Apple
Image Capture (ICA Driver).
Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Clean the white bar and the glass strip underneath it. (See Cleaning the scanner
on page 101.)
Try using the scanner glass. (See Using the scanner glass on page 46.)