Brother MFC-J6920DW User Manual page 144

Print Quality Difficulties (continued)
Difficulty
The machine prints blank pages.
Characters and lines are blurred.
Printed text or images are skewed.
Smudge or stain at the top center of
the printed page.
Printing appears dirty or ink seems
to run.
Ink is smudged or wet when using
glossy photo paper.
Printouts appear dirty or the paper
jams when using Ledger paper.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
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Suggestions
Clean the print head. (See Cleaning the print head on page 102.)
Make sure you are using Genuine Brother Innobella™ Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using
machine ensuring periodic cleanings of the print head occur.
Check the printing alignment. (See Checking the print alignment on page 104.)
Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 21.)
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 39.)
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 39.) Don't handle the paper until the ink is
dry.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Size and Type on page 38.)
If you use glossy photo paper, make sure that the paper type setting is correct.
®
(PC print for Windows )
Check Slow Drying Paper in the Basic tab of the printer driver.
(PC print for Macintosh)
Select Print Settings from drop-down list and then check Slow Drying Paper of
the printer driver.
(Copy)
Adjust the copy density to make copies lighter. (See Advanced User's Guide:
Adjusting Density.)
Make sure the printer platen is not dirty with ink. (See Advanced User's Guide:
Cleaning the machine's printer platen.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 21.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User's Guide: Cleaning the paper feed rollers.)
®
(Windows only)
Check Reverse Order in the Basic tab of the printer driver.
allows minimal power to the