Page 1 8450R Server System Manual...
Page 2: Table Of Contents
Turning off the server ........
Page 3 6 Managing the Server ........119...
Page 4 Protecting the server against viruses ........124...
Page 6: Preface
User’s Guide Names of publications are printed in italic. Viewpoint All references to front, rear, left, or right on the server are based on the server being in a normal, upright position, as viewed from the front. Important A note labeled important informs you of special circumstances.
Page 7: Getting Additional Information
Getting additional information Log on to the Gateway technical support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
Page 8: System Features
System Features Standard features As many as four Intel Front Side Bus (FSB) in Slot 2 processor sockets Sixteen Dual Inline Memory Module (DIMM) sockets on a memory riser card, that support as many as 16 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM) ServerWorks ServerSet Integrated Intel 82559 Fast Ethernet controller...
Page 9: Front Bezel
Front bezel Bezel door provides access to the hot-swap drives and removable media drives. Front panel controls provide buttons for power, reset, and sleep, and indicator lights for system fault, network activity, hard drive access, and power. For more information on the controls, see “Front panel board” on page 16.
Page 10: Front Panel
5.25-inch drive bay supports one half-height 5.25-inch device. Control panel contains the light emitting diode (LED) indicators and the power, reset, and sleep buttons that control the server. For more information on the controls, see “Front panel board” on page 16.
Page 11: Back Panel
USB ports connect external Plug-and-Play devices, such as printers, that are automatically configured when they are plugged into the server through one of these ports. USB keyboards and mice are not supported. Network port lets you connect to a network. The adjacent indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green).
Page 12: System Interior
Parallel port connects a printer or other parallel device. Keyboard port connects a PS/2-compatible keyboard. Mouse port connects a PS/2-compatible mouse. Power connector connects the server power cord. The other end of the power cord plugs into an AC outlet or power strip. System interior...
Page 13 Fans provide cooling for all server components. There are as many as six hot-swap fans in the server. Hot-swap drive bays support up to five 1-inch high 3.25-inch single connector attachment (SCA) SCSI hard drives. Empty drive bays contain empty carriers to control airflow and electro-magnetic carrier (EMC) emissions.
Page 14: System Board
System board Legacy narrow SCSI connector Server monitor module (SMM) feature connector Legacy wide SCSI connector 64-bit, 33 MHz hot-plug PCI expansion connectors 64-bit, 66 MHz hot-plug PCI expansion connectors Memory module connector System board...
Page 15 Hot-plug indicator board connector 32-bit, 33 MHz half-length PCI expansion connectors Intelligent chassis management bus (ICMB) connector Video connector USB connectors (2) RJ-45 Ethernet LAN connector and LEDs Parallel port Serial ports Stacked keyboard and mouse ports Internal USB connectors Voltage regulator module (VRM) socket (processor 2) Battery VRM socket (processor 4)
Page 16: Hot-Swap Backplane
Hot-swap backplane connectors SCSI Power ID 4 connectors Hot-swap SCSI indicator board connector connects the hot-swap indicator board to the hot-swap backplane. SCSI drive connectors (5) connect the five SCSI drives. Install drives in increasing order of SCSI ID. SCSI data connector connects the SCSI cable from the redundant array of inexpensive drives (RAID) controller.
Page 17: Front Panel Board
Hard drive activity LED glows green whenever a hard drive is actively reading or writing data and glows amber if a drive fails. Power LED glows green whenever the server is turned on. The LED also flashes when the server is in sleep mode.
Page 18: Hot-Plug Pci Indicator Board
Hot-plug PCI indicator board The hot-plug PCI indicator board provides two LEDs per hot-plug PCI slot to indicate the status of the board plugged into the slot. Indicator LEDs Data cable connector Indicator LEDs indicate whether the hot-plug PCI slot is active or if it is safe to replace the board in the indicated slot.
Page 19 System Features...
Page 20: System Setup
Plug the server into a wall outlet, power strip, or UPS. Important Keep the boxes and packing material. If you need to send the server to Gateway for repairs, you must use the original packaging or your warranty may be voided. Setting up the server...
Page 21: Starting The Server
UPS. Turn on the monitor. Turn on the server. The LED on the control panel is lit when the power is on. Turn on any other components connected to the server, such as speakers, a printer, or a scanner.
Page 22: Understanding The Power-On Self-Test
The server displays an error message if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help you or Gateway technical support diagnose the cause. Setting up the operating system The first time you start the server, the operating system takes a few minutes to set up.
Page 23: Turning Off The Server
Turning off the server Every time you turn off the server, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off the server in Windows NT: Click , then select...
Page 24: Resetting The Server
Resetting the server If your server does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to reset the server.
Page 25 System Setup...
Page 26: Case Access
Case Access Preventing static electricity discharge Before opening the server case, follow these precautions to prevent damage from static electricity. When opening your server case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your server. Prevent electrostatic damage to your server by following static electricity precautions every time you open your server case.
Page 27: Opening The Case
CD drives, and the hot-swap hard drives. To access the hot-swap drives, the removable media drives, or the front panel you must open the bezel. To work on the internal components of the server, you must open the chassis.
Page 28: Opening The Bezel Door
Opening the bezel door The bezel door covers the removable media drives, the hot-swap drives, and the front panel controls. To access these components, you must open the bezel. To open the bezel door: Grip the bezel door and pull the door straight out away from the chassis. Swing the door outward to the right.
Page 29: Removing The Back Top Panel
25. Important Case Access You do not have to turn off the server to open the back top panel. However, do not remove the EMI foam from the electronics bay unless you have turned the server off and...
Page 30: Removing The Front Top Panel
To remove the front top panel: Turn off the server and disconnect all power cords. Observe all safety and static electricity precautions, see “Preventing static electricity discharge” on page 25.
Page 31 Remove the three screws from the top of the front top panel. Slide the top panel slightly to the front, disengaging the back edge of the panel from the top of the front panel. Lift the panel out and away from the chassis. Case Access...
Page 32: Closing The Case
You must replace the front top panel before you can operate the server. If you do not, a system intrusion event is logged by the system management hardware. Be careful not to pinch any cables with the panel as you replace it.
Page 33 Slide the panel toward the back of the chassis, securing it in place. The tabs on the back edge of the front top panel slide under the lip of the back top panel. Replace the screws you removed earlier. Case Access...
Page 34: Replacing The Back Top Panel
Replacing the back top panel To replace the back top panel: Place the back top panel on the top of the chassis approximately 3/4-inch back from the back edge of the front top panel. Slide the panel toward the front of the chassis, securing it in place. Be careful not to pinch any cables with the panel as you replace it.
Page 35: Replacing The Bezel
Replacing the bezel The bezel prevents unauthorized access to the hot-swap power supply modules and the fasteners for the removable media drives. To replace the bezel: Align the four pins on the back of the bezel with the four holes in the sides of the front panel and press the bezel firmly into place.
Page 36: Replacing And Adding Internal Devices
Preparing to replace or add a drive One 3.5-inch diskette drive, at least one 1-inch high 3.5-inch hot-swap hard drive, and one slimline CD drive are included with the server. You can add up to four additional 3.5-inch hot-swap drives for a total of five hot-swap drives.
Page 37: Drive Cabling Information
Important Install the first drive at the right end, then install drives in increasing order by SCSI ID number thereafter. You do not need to turn off the server before you remove or replace a hot-swap drive. Replacing and Adding Internal Devices Gateway tests and verifies the operation and compatibility of the drives we sell.
Page 38 To remove a hot-swap drive: Follow the static electricity precautions in “Preventing static electricity discharge” on page 25. Use the SCSI control software to stop activity on the drive you need to remove. Open the bezel door as described in “Opening the bezel door” on page 27. Pinch the grip of the drive carrier handle to release the clip at the top.
Page 39: Installing A Hot-Swap Drive
Installing a hot-swap drive If you are adding a drive to an empty drive slot, you must first remove the air baffles from the drive carrier. If you are replacing an existing drive, remove the old drive as described in “Removing a hot-swap drive” on page 36. To install a hot-swap drive: Follow the static electricity precautions in “Preventing static electricity discharge”...
Page 40 Use the four screws you removed in Step 3 to secure the new drive to the drive carrier. With the drive carrier handle in the open position, align the drive carrier rails with the grooves at the top and bottom of the drive bay. Slide the drive into the bay until the handle starts to close.
Page 41: Replacing The Hot-Swap Backplane
The hot-swap drive bay indicator board comes out of the server with the hot-swap backplane. This procedure removes both boards from the sever. You should only replace the hot-swap backplane if Gateway Client Care has instructed you to do so. The hot-swap drive cage fits very tightly in the chassis and you may need the assistance of a second technician to remove it.
Page 42 When you have freed all four tabs, push the drive cage out from the back, then pull it out of the chassis. Drives...
Page 43 Remove the four screws that secure the hot-swap backplane to the hot-swap drive cage, then pull the backplane out of the drive cage. The hot-swap indicator board will also come out of the drive cage. Remove the hot-swap indicator board and the plastic shield from the hot-swap backplane and place both boards on a static-free surface.
Page 44 Plug the hot-swap indicator board into the new hot-swap backplane. Put the plastic shield into place and carefully insert the two boards into the hot-swap drive cage Drives...
Page 45 Reconnect the cables to the hot-swap backplane. Replace the front top panel as described in “Replacing the front top panel” on page 31. Plug in the peripherals and the power cord and turn on the server. Replacing and Adding Internal Devices...
Page 46: Replacing The Cd Drive And The Diskette Drive
CD drive. To replace the slimline CD drive and the slimline diskette drive: Turn off the server and disconnect the power cord and all other external peripheral devices. Remove the front top panel. (See “Removing the front top panel” on page 29 and “Preventing static electricity discharge”...
Page 47 Pull the top (right) edge of the CD drive free from the clips holding it in place. Pull the top (right) edge of the diskette drive free from the tray in the same manner. If necessary, set any jumpers on the new diskette drive. (See your drive documentation for proper drive jumper settings and cable orientation.) Replacing and Adding Internal Devices...
Page 48 Align the holes on the bottom (left) edge of the diskette drive with the pins on the drive tray and press the diskette drive firmly in place. Align the holes on the bottom (left) edge of the CD drive with the pins on the drive tray and press the CD drive firmly into place.
Page 49 Connect the power and data cables, making sure the cables are in their original positions. Close the case. (See “Closing the case” on page 31.) Reconnect the power cord and all other external peripheral devices, then turn on the server. Replacing and Adding Internal Devices...
Page 50: Installing A 5.25-Inch Device
(see “System board” on page 13.) To install a 5.25-inch device: Turn off the server and disconnect the power cord and all other external peripheral devices. Remove the bezel. (See “Removing the bezel” on page 27.) Remove the front top panel.
Page 51: Replacing A 5.25-Inch Device
If you remove a device from the 5.25-inch drive bay, you must either install a replacement device or install the metal EMI shield that originally shipped with the server. Replacing and Adding Internal Devices...
Page 52 To replace a 5.25-inch device: Turn off the server and disconnect the power cord and all other external peripheral devices. Remove the bezel. (See “Removing the bezel” on page 27.) Remove the front top panel. (See “Removing the front top panel” on page 29 and “Preventing static electricity discharge”...
Page 53: Memory
5.25-inch device. Close the case. (See “Closing the case” on page 31.) Reconnect the power cord and all other external peripheral devices, then turn on the server. Memory Sixteen DIMM sockets on the separate memory board support up to 16.0 Gigabytes (GB) of PC/100 SDRAM.
Page 54 Memory banks are arranged as shown in the figure below. To replace DIMMs: Turn off the server and disconnect the power cord and all other external peripheral devices. Remove the back top panel. (See “Removing the back top panel” on page 28 and “Preventing static electricity discharge”...
Page 55 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar to the front, and lifting the bracket out of the slot on the edge of the electronics bay. Replacing and Adding Internal Devices...
Page 56 Pull the memory board out of the chassis and place it on a static-free surface. Boards shown outside chassis for clarity Pull open the socket clamps on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an anti-static container. Memory...
Page 57 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM. Once all DIMMs have been installed, replace the memory board in the server. Replacing and Adding Internal Devices...
Page 58: Installing Memory
Close the case. (See “Closing the case” on page 31.) Reconnect the peripherals and the power cord, then turn on the server. Installing memory The SDRAM DIMMs supported by your system board conform to the following...
Page 59 Memory banks are arranged as shown in the figure below. To add DIMMs: Turn off the server and disconnect the power cord and all other external peripheral devices. Remove the back top panel. (See “Removing the back top panel” on page 28 and “Preventing static electricity discharge”...
Page 60 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar forward, and lifting the bracket out of the slot on the edge of the electronics bay. Pull the memory card out of the chassis and put it on a static-free surface. Boards shown outside chassis for clarity Memory...
Page 61 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM. Once all DIMMs have been installed, replace the memory board in the server. Replacing and Adding Internal Devices...
Page 62: Processors
The server is compatible with the Intel processors with 100 MHz FSB. As many as four processors may be installed in the server (they must have the same processor and FSB speed). Processor and FSB speed are automatically detected by the server. Processors must be installed in order, from slot 1 through slot 4 and a VRM must be installed for each processor added to the server.
Page 63: Replacing A Processor
Replacing a processor When replacing a processor, order a processor upgrade kit from Gateway. Caution To replace a processor: Turn off the server and disconnect the power cord and all external peripheral devices. Remove the back top panel. (See “Preventing static electricity discharge”...
Page 64 Using a phillips screwdriver, remove the two screws that hold the processor retention bracket in place. Pull the processor up and out of the slot. If the heatsink is separate, attach it to the processor. Processors...
Page 65 Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it. Replace the processor support bracket using the two screws you removed in Step 4.
Page 66: Installing A Processor
Reconnect the power cord and all other cords you removed, then turn on the server. Important Installing a processor When replacing a processor, order a processor upgrade kit from Gateway. Caution Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor.
Page 67 To add a second (or later) processor: Turn off the server and disconnect the power cord and all external peripheral devices. Remove the back top panel. (See “Preventing static electricity discharge” on page 25 and “Removing the back top panel” on page 28.) Remove the EMI foam cover over the processors.
Page 68 Using a phillips screwdriver, remove the two screws that secure the processor retention bracket, then remove the terminator card from the processor slot you want to install the new processor in. If the heatsink is separate, attach it to the new processor. Processors...
Page 69 Align the new processor with the processor slot. Note that the processor slot is keyed so the processor can only be installed one way. Press it firmly to install it. Secure the new processor with the processor retention bracket and the two screws you removed earlier.
Page 70: Replacing The Battery
The battery provides power for the server clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice the server clock slowing down and giving you the incorrect time. Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor.
Page 71 For more information about the BIOS Setup utility, see “About the BIOS Setup utility” on page 111. Turn off the server, disconnect the power cord and all external peripheral devices. Remove the back top panel. (See “Removing the back top panel” on page 28 and “Preventing static electricity discharge”...
Page 72 Remove the EMI foam cover over the processors. Locate the battery on the system board (see “System board” on page 13). The battery is circular and has the positive pole mark (+) on the top. Using a small, flat-bladed screwdriver, carefully remove the battery from its socket on the system board.
Page 73 Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors. Make sure that all power switches are on. If the server is plugged into a power strip or surge protector, make sure it is turned on.
Page 74: Expansion Cards
33 MHz cards. See “System board” on page 13 for the locations of the card slots. Replacing a hot-swap PCI card You do not need to turn off the server to install or replace a hot-swap expansion card. To replace a hot-swap expansion card: Set any jumpers and switches on the replacement card, if required in the card instructions.
Page 75 On the back panel, check the hot-swap status indicator for the card you are replacing or the slot you are filling. If the slot has power, (the first LED is green) disable the card through software before replacing it. Remove the back top panel according to the instructions in “Removing the back top panel”...
Page 76 If the card is full-length, release the card retention mechanism at the end of the card and pull the card from the slot. Insert the replacement card in the slot. Make sure it is fully seated. Push the hot-swap expansion card retention clip back through the back panel until it clicks into place.
Page 77: Replacing An Expansion Card
Check the card documentation for additional information. Replacing an expansion card The server supports as many as two 32-bit, 33 MHz PCI expansion cards. These cards are not hot-swap cards and you must turn off the server before replacing one.
Page 78 Remove the EMI foam cover over the processors. Disconnect any cables attached to the card. Expansion cards...
Page 79 Remove the screw that holds the expansion card in place and pull the card carefully from its slot. Insert the replacement expansion card firmly into the slot, then replace the screw you removed in Step 6. Replacing and Adding Internal Devices...
Page 80 Close the case. (See “Closing the case” on page 31.) Reconnect the peripherals and the power cord, then turn on the server. You may need to reconfigure the server after replacing an expansion card. You may also need to install upgrade software that came with the card. Check the card documentation for additional information.
Page 81: Adding An Expansion Card
Adding an expansion card The server supports as many as two 32-bit, 33 MHz PCI expansion cards. These cards are not hot-swap cards and you must turn off the server before installing one. To install an expansion card: Set any jumpers and switches on the replacement card, if required in the card instructions.
Page 82 Locate an available slot and remove the slot cover by removing the screw that secures it in place, then pull out the slot cover. Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card.
Page 83: Power Supplies
Close the case. (See “Closing the case” on page 31.) Reconnect the peripherals and the power cord, then turn on the server. You may need to reconfigure the server after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.
Page 84: Hot-Swapping A Power Supply Module
Hot-swapping a power supply module If all three hot-swap power supply modules are installed, you can replace a failed module without turning the server off. To replace a hot-swap power supply module: Follow the static electricity precautions in “Preventing static electricity discharge”...
Page 85: Replacing The Power Supply
To replace the power supply: Turn off the server and disconnect the power cord and all peripherals. Remove the bezel and the front top panel. (See “Removing the bezel” on page 27, “Removing the front top panel” on page 29, and “Preventing static electricity discharge”...
Page 86 Remove the four screws that secure the upper drive bay bracket in place, then slide the bracket forward before lifting it from the chassis. Disconnect all cables attached to the power supply. Note their locations and orientations so you can reconnect them later. Power supplies...
Page 87 Loosen the captive thumbscrew at the bottom, center of the power supply front, then slide the power supply forward until it stops. Captive thumbscrew Tilt the power supply forward and lift it up and back to clear the tab on the bottom of the chassis.
Page 88 Holding the new power supply at an angle, place the new power supply over the tab on the bottom of the chassis, then rotate it so that it rests flat on the bottom of the chassis. Slide the power supply back to insert the tabs on the back of the power supply under the slots on the bottom of the chassis.
Page 89 Slide the upper drive bay bracket back to set the tabs, then replace the four screws you removed in Step 3. Close the case. (See “Closing the case” on page 31.) Reconnect the power cord and all external peripherals, then turn on the server. Replacing and Adding Internal Devices...
Page 90: Fans
Replacing the fans The fans are located between the electronics bay and the drive bays. The fans are hot-plug capable so you do not need shut down the server to replace a fan. To replace a fan: Remove the back top panel. (See “Removing the back top panel” on page 28 and “Preventing static electricity discharge”...
Page 91: Replacing The Fan Power Distribution Board
To replace the power supply: Turn off the server and disconnect the power cord and all peripherals. Remove both top panels. (See “Opening the case” on page 26 and “Preventing static electricity discharge” on page 25.) Remove all of the fans from the fan tray.
Page 92 Disconnect the cables from the bottom front side of the fan tray. Note the location and orientation of each cable so you can connect them correctly to the new board. Remove the two screws that secure the hot-plug fan tray, then lift the tray out of the chassis and place it on a static-free surface.
Page 93 Remove the three screws at the bottom of the fan tray, then rotate the top of the fan tray back on its hinges to expose the fan power distribution board. Fan tray Lift off the plastic board shield, then remove the four screws that secure the fan power distribution board to the bottom of the fan tray and lift the board out of the tray.
Page 94 Place the new fan power distribution board in the fan tray and secure it with the four screws you removed in Step 7. Fan tray Place the plastic board shield over the fan power distribution board, then close the fan tray and secure it with the three screws you removed in Step 6.
Page 95 Reconnect the cables you removed in Step 4. Replace all of the fans in the fan tray. Close the case. (See “Closing the case” on page 31.) Reconnect the power cord and all external peripherals, then turn on the server. Replacing and Adding Internal Devices...
Page 96: Replacing The Front Panel Board
The front panel board is mounted on the front of the chassis, inside the front panel. To replace the front panel board: Turn off the server and disconnect the power cord and all external peripherals. Remove the front top panel. (See “Removing the front top panel” on page 29 and “Preventing static electricity discharge”...
Page 97 Install the new front panel board by placing the board in position and replacing the two screws you removed in Step 4. Close the case. (See “Closing the case” on page 31.) Reconnect the power cord and the external peripherals, then turn on the server. Replacing and Adding Internal Devices...
Page 98: Replacing The Hot-Plug Pci Indicator Board
The hot-plug PCI indicator board is mounted on the back panel of the chassis, above the hot-plug PCI slots. To replace the hot-plug PCI indicator board: Turn off the server and disconnect the power cord and all external peripherals. Remove the back top panel. (See “Removing the back top panel” on page 28 and “Preventing static electricity discharge”...
Page 99: Replacing The System Board
Reconnect the power cord and the external peripherals, then turn on the server. Replacing the system board The system board integrates the other elements of the server, such as the processor, memory, storage, networking, and communications. To replace the system board: Turn off the server and disconnect the power cord and all external peripheral devices.
Page 100 Remove all expansion cards from the server. (See “Replacing a hot-swap PCI card” on page 73 and “Replacing an expansion card” on page 76.) Disconnect all cables from the system board. Note the location and orientation of each cable as you remove it.
Page 101 Remove the memory board retention bracket by removing the screw at the back end, sliding the bar forward, and lifting the bracket out of the slot. Replacing and Adding Internal Devices...
Page 102 Pull the memory board out of the chassis and put it on a static-free surface. Boards shown outside chassis for clarity Remove the EMI foam cover over the processors. Replacing the system board...
Page 103 Remove the processors by removing the screws and the retention bracket. Remove all of the VRMs from the system board by pulling the clips back and pulling the VRM out of the socket. Replacing and Adding Internal Devices...
Page 104 Remove the plastic hot-plug PCI curtains from the electronics bay by pulling them out of the supports at each end. Replacing the system board...
Page 105 Lift out the plastic system board shield, then remove the two screws and pull out the system board. Remove the new system board from its anti-static bag and set any jumpers that you may need to set for your configuration. See “System board” on page 13 and “Setting the system board jumpers”...
Page 106 Place the new system board in the chassis and secure it with the screws you removed in Step 12. Replacing the system board...
Page 107 Replace the plastic system board shield, then replace the plastic hot-plug PCI curtains in the electronics bay. Replace all of the VRMs in the system board. Press each one firmly into the socket until the clips snap into place. Replacing and Adding Internal Devices...
Page 108 Replace all of the processors in the system board and secure them with the retention brackets and two screws each. Replacing the system board...
Page 109 Replace the EMI foam cover over the processors. Replacing and Adding Internal Devices...
Page 110 Replace the memory board in the chassis, then replace the memory board retention bracket by hooking the bar over the edge of the electronics bay and securing the other end with the screw you removed in Step 6. Replacing the system board...
Page 111 Close the case. (See “Closing the case” on page 31.) Reconnect all peripherals and the power cord, then turn on the server. Open the BIOS setup utility and correct any inaccurate settings. (See “About the BIOS Setup utility” on page 111 for more information.)
Page 112: Using The Bios Setup Utility
Using the BIOS Setup Utility About the BIOS Setup utility The server BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.
Page 113 Advanced resources, hardware, and system configuration. gives you access to settings related to system access passwords. Security gives you access to information and options for server Server management features. gives you access to information and settings for boot features and Boot boot sequences.
Page 114: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
Page 115: Setting The System Board Jumpers
BMC. (See the figure on page 13 for the location of the jumper.) The following table shows the settings required to perform those tasks. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode...
Page 116: Password Clear Jumper
J9F2) lets you delete the passwords. (See the figure on page 13 for the location of the jumper.) The following table shows the settings required to perform this task. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode...
Page 117: Boot Option Jumper
J9F2) lets you recover the BIOS. (See the figure on page 13 for the location of the jumper.) The following table shows the settings required to perform those tasks. Make sure you turn off the server and unplug the power cord before moving the jumper. Mode...
Page 118 Save your changes, then exit the BIOS Setup utility. Troubleshooting: If the BIOS recovery was unsuccessful, go back to the Gateway Web site and start the process over. If you continue to have problems, contact Client Care or your system administrator.
Page 119 Using the BIOS Setup Utility...
Page 120: Managing The Server
Surge suppressors During a power surge, the voltage level of electricity coming into the server can increase far above normal levels and cause data loss or system damage. Protect your server and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your server.
Page 121: Line Conditioners
Use a standby uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server.
Page 122: Hard Drive Management Practices
Use Check Disk from once a week to once a month, depending on how often you use the server. Also use Check Disk if you have any hard drive problems. To use Check Disk: Double-click the Right-click the drive you want to check.
Page 123 Highlight all the files in the list except those with the current date. Press S HIFT files. Click . The files are deleted. Managing the Server Programs Administrative Tools, Tools text box, type *.tmp. drop down list, select your drive letter.
Page 124 Files in the memory cache are removed when you turn off your server. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.
Page 125: Protecting The Server Against Viruses
Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time. Protect your server from viruses by: Using an anti-virus program to check files and programs that are on diskettes, attached to e-mail messages, or downloaded from the Internet.
Page 126: System Administration And Control
Intel Server Control (ISC) Using a graphical user interface, ISC can locally or remotely provide real-time monitoring and alerting for server hardware sensors. ISC monitors and records system status indicators such as temperature, voltage, cooling, chassis intrusion, processor status, cooling fan status, and power supply status. You...
Page 127: Direct Platform Control (Dpc) Console
The DPC Console is independent of the server operating system and provides a means to remotely diagnose problems or verify the state of the server. It will also turn the server on or off. You can find additional information about DPC Console under on the Server Companion CD which came with the server.
Page 128 Configure and enable the secure boot mode by using the BIOS Setup. When secure mode is in effect, you: Can boot the server and run the OS, but you must enter the user password to use the keyboard or mouse...
Page 129: Summary Of Software Security Features
It does not accept mouse or keyboard input until you enter the user password. At bootup, if the server detects a CD in the CD drive or a diskette in drive A, it requests a password. When you enter the password, the server boots from CD or diskette and disables secure mode.
Page 130 Password Clear jumper. See “Password Clear jumper” on page 115. Boot without keyboard The server can boot with or without a keyboard. During POST and before the server boots, the BIOS automatically detects and tests the keyboard, if present, and displays a message. Do not plug in a keyboard while the server is on.
Page 131: System Recovery
Creating a startup diskette If your server hard drive is damaged, you may not be able to start the server from the hard drive. A startup diskette is a bootable diskette that lets you start the server and attempt to fix the problem.
Page 132: Troubleshooting
Verifying your configuration If the server is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 111.)
Page 133: Troubleshooting Guidelines
If a peripheral does not work, make sure that all connections are secure. If you see an error message on the screen, write it down, word for word. You may be asked about it when calling Gateway Client Care. Only qualified personnel should open the server for maintenance.
Page 134: Diskette Drive Problems
The disk is write-protected The diskette is corrupted Solution Open the server, then make sure all cables between the IDE controller and the CD drive are correctly connected. Replace the CD drive. Solution Restart your server, then press F2 to enter the BIOS Setup utility.
Page 135: Hard Drive Problems
Open the server and reseat the hot-swap drive(s). This problem is most common immediately after shipping. Open the server and make sure that the last device on the SCSI bus is properly terminated. Change the device’s SCSI address to one that is not currently being used by the server.
Page 136: Modem Problems
Check the installation. Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it was installed correctly. If the server BIOS lets you select the processor speed, make sure that you have selected the proper speed.
Page 137: Peripheral/Adapter Problems
Assign an available SCSI ID to the device. Make sure the last device on the SCSI bus is terminated. Open the server, then check all cables between the controller and the device. Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the server.
Page 138: Printer Problems
Printer problems The printer will not turn on Probable cause The printer is not turned The printer is not plugged in The printer is defective The printer is turned on but will not print Probable cause The printer is not online (ready) The printer is not connected to the system...
Page 139: System Problems
Restart your server by pressing the reset button. If the system is still non-responsive, press and hold in the power button for 4 seconds to turn the server off. Turn the server back on, then follow the on-screen instructions. Enter the password.
Page 140 The front panel is locked out when the password is set Solution Clear the sticking key, then turn off the server, wait for a few seconds, then turn the server back on. Make sure the cable is properly connected. Turn off the server. Turn the keyboard upside down to drain it, then turn is right-side up to let it dry before using the keyboard again.
Page 141: Video Problems
Adjust the brightness and contrast knobs to the center position. Connect a working monitor to the server. Open the server, then make sure the video card is seated properly. Some servers do not have a video controller card because the video controller is built into the system board.
Page 142 The display type is set In the Control Panel window (Start | Settings | Control incorrectly Panel), double-click Display, set the display to the appropriate monitor type, then restart the server. The displayed characters are garbled Probable cause The video cable is damaged...
Page 143: Error Messages
Turn off the server and monitor and leave them off for at least a half hour, then restart the server. Solutions Try saving to a new file or diskette.
Page 144 Try running a disk formatting utility. For more information, refer to your operating system documentation. Insert bootable media device See “The server does not recognize a SCSI drive” on page 134 for a possible solution. Backup your files as soon as possible.
Page 145 You may have to change the switch setting to AT. See “The keyboard does not work” on page 138 for a possible solution. Turn off the server, then check the keyboard cable. Remove any objects that may be resting on the keyboard, then restart the server.
Page 146 Error message Solutions Time and date not set Open the BIOS Setup utility, then set the system date and time. Write protect error Move the write-protection tab over the hole on the back of the diskette. Error messages...
Page 147 Troubleshooting...
Page 148: A Safety, Regulatory, And Notices
Important safety information Your Gateway server is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 149 Care during use Do not walk on the power cord or allow anything to rest on it. Do not spill anything on the server. The best way to avoid spills is to avoid eating and drinking near your system. Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly.
Page 150 Warnings WARNING: English AVERTISSEMENT: (US) Français The power supply in this Le bloc d'alimentation de ce product contains no produit ne contient aucune user-serviceable parts. pièce pouvant être réparée par There may be more than one l'utilisateur. Ce produit peut supply in this product.
Page 151 WARNING: English AVERTISSEMENT: (US) Français After you have completed Une fois TOUTES les étapes the six SAFETY steps précédentes accomplies, vous above, you can remove the pouvez retirer les panneaux du system covers. To do this: système. Procédez comme Unlock and remove the suit : padlock from the back of the system if a...
Page 152 WARNING: English AVERTISSEMENT: (US) Français The system is designed to Le système a été conçu pour operate in a typical office fonctionner dans un cadre de environment. Choose a site travail normal. L'emplacement that is: choisi doit être : Clean and free of Propre et dépourvu de airborne particles (other poussière en suspension...
Page 153: Regulatory Compliance Statements
Consult the dealer or an experienced radio/TV technician for help. Use only shielded cables to connect peripherals to the server. Accessories: This equipment has been tested and found to comply with the limits of a Class A digital device. The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules.
Page 154 An FCC compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
Page 155 Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 156 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
Page 157 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 158 External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
Page 159 Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire Safety, Regulatory, and Notices Antenna and satellite grounding...
Page 160 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 161 Safety, Regulatory, and Notices...
Page 162: B System Specifications
System Specifications The following specifications are for the standard configuration. The server may contain optional equipment. All specifications are subject to change. Case size Processors Cache BIOS IDE interfaces Diskette drive interface I/O ports Power supply SCSI interfaces Network interface Server management 17.5 in.
Page 163: Environmental Specifications
Expansion slots Drive Bays Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Temperature, operating Humidity, operating Altitude Voltage, AC input Frequency Certification System Specifications Two 32-bit, 33 MHz PCI slots, four 64-bit, 33 MHz hot-plug PCI...
Page 164: Index
CD drive problems replacing CD, Server Companion certifications, in brief characteristics of memory chassis intrusion switch Check Disk, in Windows NT buttons Index...
Page 165 checking hard disks in Windows NT checking hard drive space checklist, troubleshooting closing, case CMOS Clear jumper, setting components control panel board front panel board hot-plug PCI indicator board hot-swap backplane system board system interior conditioner, line configuration, verifying Console, Direct Platform Control control panel board components features...
Page 166 LAN activity LED network activity LED power LED system fault LED information, getting more installing 5.25-inch device adapter cards add-in cards battery, troubleshooting drives hot-swap preparing to replace SCSI expansion cards memory processor Intel Server Control internal, features ISC, hardware status Index...
Page 167 jumper BOOT Option, setting CMOS Clear, setting Password Clear, setting settings system board, location keyboard booting without one port location troubleshooting 100 Mbit speed LED activity LED port location LEDs 100 Mbit speed control panel board, location disk activity front panel board, location LAN activity network activity power...
Page 168 BIOS recovery mode, BIOS recovery, system Recycle Bin emptying resizing regulatory compliance removing 5.25-inch device back top panel...
Page 169 Security menu, Setup utility serial port location server setting up startup Server Companion CD setting up operating system safety precautions server Windows NT Setup utility Advanced menu BIOS, using...
Page 170 processor system temperature starting the system startup diskette, creating startup, troubleshooting memory errors static electricity, preventing surge suppressors switch chassis intrusion control panel board, location front panel board, location power reset sleep system administration control error messages management recovery specifications turning off system board components...
Page 171 BIOS Setup verifying your configuration video black and white on color monitor, troubleshooting blank screen, troubleshooting dim screen, troubleshooting distorted display, troubleshooting garbled display, troubleshooting port location troubleshooting viruses, protecting the server warnings safety Windows NT setup shut-down procedures Index...
Page 172 A MAN US 8450R SYS GDE R0 6/00...

Gateway 8450R System Manual

Preface

1 System Features

2 System Setup

3 Case Access

4 Replacing and Adding Internal Devices

5 Using the BIOS Setup Utility

6 Managing the Server

7 Troubleshooting

A Safety, Regulatory, and Notices

B System Specifications

Index

Quick Links

Troubleshooting

Related Manuals for Gateway 8450R

Summary of Contents for Gateway 8450R

Table of Contents