Drobo 5N Manual page 43

returning the Product to Drobo pursuant to the Product return instructions. Drobo is responsible
for the costs incurred related to shipping the Product back to You. In the event the Product is to
be repaired or replaced, upon receipt of the Product for which You were issued an RMA in
accordance with the Product return instructions, Drobo shall ship to you a replacement Product
by standard ground shipping. In the event the Product is to be repaired or replaced, if You
choose to provide Your credit card information to Drobo at the time You are issued an RMA,
Drobo will Advance Ship to You a replacement Product, and You agree to promptly return Your
Product at issue within seven (7) days of issuance of the RMA number. In the event Drobo does
not receive the Product for which You were issued an RMA within such seven (7) days, Your
credit card will be charged the manufacturer's suggested retail price of the replacement Product.
"Advance Ship" means, if Your credit card information is received: (i) before 1 pm local time, ship
the same day; or (ii) after 1 pm local time, ship the next business day; for express delivery.
Technical Support: During the Warranty Period, You, as part of this limited warranty coverage,
are entitled to access Drobo's online help resources to address any question about the Product
("Online Help Resources"). For a period of ninety days from retail purchase by You (we call this
ninety days the "Technical Support Access Period"), as part of this limited warranty coverage, if
the Online Help Resources don't address the support issue, You are entitled to initiate a support
request online at www.drobo.com/support. After the Technical Support Access Period, support
requests may be made at an additional fee available on request. In response to support requests,
during local business hours, a Drobo representative or Drobo Authorized Reseller will help
determine whether Your Product requires service and, if it does, will inform you how Drobo will
provide it. Drobo or its Drobo Authorized Resellers will provide warranty service on Products that
are tendered or presented for service during the Warranty Period. Warranty service will be
provided from the country from which the Product was originally purchased to the extent
reasonably possible. Service options, parts availability and response times will vary according to
country. In accordance with applicable law, Drobo may require that You furnish proof of purchase
details and/or comply with registration requirements before receiving warranty service. Please
refer to the online product documentation at www.drobo.com/support for more details on this and
other matters on obtaining warranty service.
DROBOCARE
You may be eligible to purchase DroboCare, a support product which enhances the standard
warranty, and is available for an additional fee. Please see the DroboCare terms and conditions
at www.drobo.com/drobocare.
GENERAL INFORMATION This limited warranty shall be, in all respects, governed by and
construed under the laws of California, without regard to its conflict of laws provisions, and the
parties submit to the exclusive jurisdiction of the courts of Santa Clara County, California. The
information contained herein is subject to change without notice in respect of subsequent
Products you may purchase. The only warranties for Drobo products and services are set forth in
the warranty statements accompanying the products and services. Nothing herein should be
construed as constituting an additional warranty. Drobo shall not be liable for technical or editorial
errors or omissions contained herein.
Drobo, Inc.
2460 North First St.
San Jose, CA 95131USA
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Drobo 5N Getting Started Guide 43