Drobo 5N Manual page 39

replacement Product by standard ground shipping. In the event the Product is to be repaired or
replaced, if You choose to provide Your credit card information to Drobo at the time You are
issued an RMA, Drobo will Advance Ship to You a replacement Product, and You agree to
promptly return Your Product at issue within seven (7) days of issuance of the RMA number. In
the event Drobo does not receive the Product for which You were issued an RMA within such
seven (7) days, Your credit card will be charged the manufacturer's suggested retail price of the
replacement Product. "Advance Ship" means if Your credit card information is received: (i) before
1 pm local time, ship the same day; or (ii) after 1 pm local time, ship the next business day.
Technical Support: During the Warranty Period, You, as part of this Limited Warranty coverage,
are entitled to access Drobo's online help resources to address any question about the Product
("Online Help Resources"). For a period of ninety days from purchase by You ("Technical Support
Access Period"), as part of this Limited Warranty coverage, if the Online Help Resources don't
address the support issue, You are entitled to initiate a support request online at
www.drobo.com/support. After the Technical Support Access Period, support requests may be
made at an additional fee. In response to support requests, during local business hours (of the
location from which the Product was originally purchased), a Drobo representative or Drobo
Authorized Reseller will help determine whether Your Product requires service and, if it does, will
inform you how Drobo will provide it. Drobo or its Drobo Authorized Resellers will provide
warranty service on Products that are tendered or presented for service during the Warranty
Period, as permitted by law. Warranty service will be provided from the country from which the
Product was originally purchased to the extent reasonably possible. Service options, parts
availability and response times will vary according to country.
Data Protection: You should make periodic backup copies of the data and programs contained on
the Product's hard drive to protect Your data and as a precaution against possible operational
failures. Before You deliver your Product for warranty service it is Your responsibility to keep a
separate backup copy of the system software, application software and data, and disable any
security passwords. You will be responsible for reinstalling all such software, data and
passwords. DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY
DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED
ON ANY MEDIA, OR ANY NON-DROBO PRODUCT OR PART NOT COVERED BY THIS
WARRANTY. RECOVERY AND REINSTALLATION OF SYSTEM, APPLICATION SOFTWARE,
AND USER DATA ARE NOT COVERED UNDER THIS LIMITED WARRANTY.
DROBOCARE
You may be eligible to purchase DroboCare, a support product which enhances the standard
warranty, and is available for an additional fee. Please see the DroboCare terms and conditions
at http://www.drobo.com/drobocare.
GENERAL INFORMATION
The information contained herein is subject to change without notice. The only warranties for
Drobo products and services are set forth in the warranty statements accompanying the products
and services. Nothing herein should be construed as constituting an additional warranty. Drobo
shall not be liable for technical or editorial errors or omissions contained herein.
Drobo, Inc.
2460 North First St.
San Jose, CA 95131 USA
Notes (Australia only)
The following applies if you purchased our goods in Australia and you are a consumer under the
ACL:
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Drobo 5N Getting Started Guide 39