Drobo 5N Manual page 42

Where you have bought the Product primarily for business use, the following limitation on Drobo's
liability under this Limited Warranty apply:
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH
ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED, AND
DROBO SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES
OR CONDITIONS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS. IF DROBO CANNOT LAWFULLY DISCLAIM
STATUTORY OR IMPLIED WARRANTIES OR CONDITIONS, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES AND CONDITIONS SHALL BE LIMITED IN
DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR
REPLACEMENT SERVICE AS DETERMINED BY DROBO IN ITS SOLE DISCRETION.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW,
DROBO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER
ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF
REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS
ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS
OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR
CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE
REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING,
PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH
DROBO PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA
STORED ON THE PRODUCT.
DROBO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY
PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK
TO OR LOSS OF THE PROGRAMS OR DATA.
DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON ANY MEDIA, OR
ANY NON-DROBO PRODUCT OR PART NOT COVERED BY THIS WARRANTY. RECOVERY
AND REINSTALLATION OF SYSTEM, APPLICATION SOFTWARE, AND USER DATA ARE
NOT COVERED UNDER THIS LIMITED WARRANTY.
CONSUMER PROTECTION LAWS
IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR
COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY
ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. This warranty gives You specific legal rights, and
You may also have other rights that vary by country, state or province. Drobo, the warrantor
under this Limited Warranty, is identified at the end of this document according to the country or
region in which the product purchase took place.
OBTAINING WARRANTY SERVICE
Product Replacement: No Product may be returned directly to Drobo without first contacting
Drobo for a RMA number. You can contact us to request an RMA number by contacting technical
support. Telephone numbers and details how to submit a request online are at
http://www.drobo.com/support/contact-support.php.
If it is determined that the Product may be defective, You will be given an RMA number and
instructions to return the Product. An unauthorized return, i.e. one for which an RMA number has
not been issued, and/or one that does not conform to the instructions given for Product return, will
be returned to You at Your expense. You are responsible for the costs incurred related to
Drobo 5N Getting Started Guide 42