Drobo 5N Manual page 40

2. If you have an enquiry or you wish to claim under this Limited Warranty, please contact: Drobo
Technical Support online at: http://www.drobo.com/support/contact-support.php) or via:
Drobo Warranty Returns
c/o Drobo Technical Support
2460 North First St.
San Jose, CA 95131 USA
USA: +1 (866) 426 4280
Asia Pacific: + 65 6270 2653
Europe: Regional Telephone Numbers
(Please do NOT return equipment without first obtaining an authorization number else we may
refuse your shipment.)
3. Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
LIMITED WARRANTY - EMEA
WHAT THIS DOCUMENT IS ABOUT
This document gives you additional legal protection for faulty Drobo products. It is in addition to
and not in substitution for your statutory rights as a consumer against Drobo, where you bought
the product direct from our online store or the retailer who you bought the product from relating to
faulty or misdescribed goods or services.
Drobo's obligations over and above your normal legal rights to repair or replace faulty product are
set out in this document. So please read this document carefully and keep a copy safe.
This Limited Warranty applies only to Drobo products – that means products manufactured by or
for Drobo, and replacement components sold by Drobo and manufactured by or for Drobo.
These can be identified because they all have the "Data Robotics" or "Drobo" name, or logo on
them. In this Limited Warranty document, we call these products "Products". This Limited
Warranty does not apply, for instance, to the hard drives manufactured by other companies which
may be in the same package as our Product. This Limited Warranty is provided only to the
original end-user purchaser of the Product, who we call "You".
IMPORTANT: You need to produce the original receipt for the Product or other proof of the
original retail purchase from Drobo or one of its authorised resellers satisfactory to us in order to
benefit from this Limited Warranty.
We warrant Products against defects in materials and workmanship under normal use as set out
in this table:
Name of Product
All Products
Drobo 5D and Drobo Mini
All Products EXCEPT the
Drobo 5D and Drobo Mini
(1) from date of retail purchase by the original purchaser
We call the period set out in the right-hand column above the "Warranty Period". If a Product
hardware defect arises and a valid claim is received within the applicable Warranty Period, at our
option, we will either: (1) repair such defect at no charge, using new or refurbished replacement
parts; or (2) exchange the defective Product with a Product that is new or which has been
Drobo 5N Getting Started Guide
Where You bought the
product (for online orders,
this is the delivery address)
In the European Union
Outside the European Union
Outside the European Union
Length of limited warranty
protection (1)
Two years
Two years
One year
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