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1
Complete and return the CyberPower Warranty card or provide reasonable proof of
purchase, for example, a sales receipt that establishes you as the original end-user
consumer purchaser of the Product.
2
Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower
at 5555 12th Ave East, Suite 110, Shakopee, MN 55379, or e-mail CyberPower at
claims@cyberpowersystems.com within ten (10) days of the date of the event for which
you wish to make a claim for warranty service.
3
When you contact CyberPower, identify the Product, the Purchase Date, and the
item(s) of Connected Equipment. Have information on all applicable insurance or other
resources of recovery/payment that are available to the Initial Customer and the name
of the power utility supplier for the location of the Connected Equipment and Request a
Claim Number.
4
Pack and ship the product to CyberPower and, if requested, the item(s) of Connected
Equipment, a repair cost estimate for the damage to the Connected Equipment, and all
claim forms that CyberPower provides to you. Show the Claim Number on the shipping
label or include it with the product. Initial Customer shall prepay all shipping costs,
must pay the cost of the repair estimate, and is responsible for packaging and
shipment.
CyberPower's Duties.
CyberPower will inspect and examine the Product and the item(s) of Connected Equipment
(or at CyberPower's election, your written statement and repair cost estimate for those
item(s)). You must return the product for inspection.
If the damage to Connected Equipment is covered by the Connected Equipment
Guarantee, CyberPower will (in addition to Limited Warranty remedies for the CyberPower
Product itself) repair (or pay the costs of repair) or replace the Connected Equipment or, at
the option of CyberPower, as permitted by law, pay to the Initial Customer the "Agreed
Damage Amount" (up to the aggregate limits stated below) for all item(s) of Initial
Customer's Connected Equipment. The "Agreed Damage Amount" for all items of Initial
Customer's Connected Equipment shall be the lesser of the amount determined under
Clause (1) or (2) below, reduced by any amounts described in Clause (3) below:
1
The fair market value of the Connected Equipment as established by the lower of (a)
the price list of Orion Blue Book on the date of occurrence (or if such price list is no
longer published, a published or announced price list reasonably selected by
CyberPower), or (b) the average price the same or similar items are being sold for on
E-bay, or (c) the lowest price the same or similar items can be purchased for in the
United States; or
2
The aggregate ceiling amount for all Connected Equipment: $400,000.00.
3
The amount(s) of all payment you have or are entitled to receive from insurance,
other warranties, extended warranties, or from other sources or persons for the
Connected Equipment or damage to such equipment so that CyberPower's maximum
liability shall be reduced to reflect all such other payments or sources of recovery.
32 Limited Warranty and Connected Equipment Guarantee
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