Related Manuals for Comdial DSU II Digital Expandable Systems
Summary of Contents for Comdial DSU II Digital Expandable Systems
- Page 1 DSU II Digital Expandable Systems Single Line Proprietary Telephone Station User’s Guide This publication supports the Impact LCD Speakerphones GCA70–246.06 07/00 Printed in U.S.A.
- Page 2 DSU II Digital Expandable Systems This user’s guide applies to the following telephone models: • Impact 8101N-** Rev. A and later. • Impact 8201N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
-
Page 3: About This Book
GCA70-246 Contents About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems. - Page 4 Contents GCA70-246 NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type;...
-
Page 5: Table Of Contents
GCA70-246 Contents Contents Getting Started ....1 Setting Up Your Station ....1 Your Station’s Buttons . - Page 6 Contents GCA70-246 Nonverbal Messaging ....27 Station-To-Station Message Delivery ..27 LCD Message Delivery ....28 Message Waiting Light and Messaging .
-
Page 7: Getting Started
Getting Started Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. - Page 8 Getting Started GCA70-246 Positioning Your Station If you are using an Impact 8201N SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.
-
Page 9: Answering And Making Calls
GCA70-246 Getting Started The volume control on your telephone is a multipur- pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. Volume Up To set the ringer loudness level, Button Volume MESSAGE Down 1. -
Page 10: Your Station's Buttons
Getting Started GCA70-246 Your Station’s Buttons Hold Button (HOLD) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Intercom Button (INTERCOM) ·... - Page 11 GCA70-246 Getting Started Volume Control (VOLUME UP or VOLUME DOWN) · Regulates the volume of the ringer. slips01 Dialpad Intercom Button INTERCOM Message Button MESSAGE TAP Button TRNS/CONF Transfer/Conference Button MUTE Mute Button HOLD Hold Button Connectors On Bottom Of Telephone Volume Control (for ringer volume only) Optional IMIST Module...
-
Page 12: Your Station's Display Lights
Getting Started GCA70-246 Your Station’s Display Lights Next to a fixed feature or programmable feature button: · Steady red = the feature is on. · Steady off = the feature is off. Next to INTERCOM button: · Steady green with a quick flash = you are using your intercom. ·... -
Page 13: Answering Calls
GCA70-246 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. When you hear outside ringing (long bursts) and observe a flashing light, 1. -
Page 14: Holding Calls
Answering Calls GCA70-246 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. -
Page 15: Directed Hold
GCA70-246 Answering Calls Directed Hold The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone. To place a call on hold at another telephone (directed hold), 1. -
Page 16: Call Pickup
Answering Calls GCA70-246 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. -
Page 17: Night Transferred Calls - Line Access From Any Station
GCA70-246 Answering Calls If ringing telephone is within your designated ...DIAL # 4 calling group... Ringing Your Station Station ...DIAL For any ringing telephone... + extension code Answering Calls for Other Stations Night Transferred Calls - Line Access From Any Station The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing. -
Page 18: Receiving Subdued Off-Hook Voice Announcements (Sohva)
Answering Calls GCA70-246 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. To respond to a SOHVA verbally (not available on 8101N), 1. -
Page 19: Making Calls
GCA70-401 Making Calls Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD station, it will automatically select a line for use when you lift the handset. To dial an outside number manually, 1. -
Page 20: Making Intercom Calls
Making Calls GCA70-246 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. -
Page 21: Paging
GCA70-246 Making Calls Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. If your system provides an external paging unit, 1. -
Page 22: Camping On Options
Making Calls GCA70-246 Camping On Options Busy or Idle Station, Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). - Page 23 GCA70-246 Making Calls To camp on when you hear a busy signal, 1. MAKE intercom call AND HEAR busy signal. 2. DIAL 3. Remain on line awaiting a reply. 4. The called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call.
-
Page 24: Redialing
Making Calls GCA70-246 Redialing The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number. -
Page 25: Advanced Call Handling
GCA70-246 Advanced Call Handling Advanced Call Handling Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. To queue for a line group, 1. -
Page 26: Conferencing
Advanced Call Handling GCA70-246 Conferencing Creating a Conference Call When you join your telephone together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. -
Page 27: Unsupervised Conference Calls
GCA70-246 Advanced Call Handling Unsupervised Conference Calls If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call. To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. -
Page 28: Call Forwarding
Advanced Call Handling GCA70-246 Call Forwarding Forwarding a Call You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. To forward intercom and prime line calls to another telephone, 1. - Page 29 Station Call Forwarding Options * Comdial has taken reasonable step in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which pro- tect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
-
Page 30: Call Parking
Advanced Call Handling GCA70-246 Call Parking You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. - Page 31 GCA70-246 Advanced Call Handling To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. PRESS INTERCOM AND DIAL and park code (the system returns the call to its original park orbit where it remains until answered or until it recalls again). Your Station Caller...
-
Page 32: Call Transferring
Advanced Call Handling GCA70-246 Call Transferring Screened Call Transfers You can answer a call at your LCD station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the oppor- tunity to prepare for the call), you have made a screened transfer. -
Page 33: Nonverbal Messaging
GCA70-246 Nonverbal Messaging Nonverbal Messaging Station-To-Station Message Delivery When you call another telephone and no one answers, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed. -
Page 34: Lcd Message Delivery
Nonverbal Messaging GCA70-246 LCD Message Delivery You can set system-supplied messages to be received or displayed by a calling LCD speakerphone. To turn message on, 1. LIFT handset AND PRESS INTERCOM. 2. DIAL 3. DIAL the desired number from your message list. The default messages of “Back At”... - Page 35 GCA70-246 Nonverbal Messaging To turn off message and your intercom light, 1. LIFT handset AND PRESS INTERCOM. 2. DIAL LCD Message List (Write attendant supplied messages here.) Dial Code Message Back At Call Single Line Proprietary Telephone Station User’s Guide...
-
Page 36: Message Waiting Light And Messaging
Nonverbal Messaging GCA70-246 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone. To turn on the message waiting light at an idle telephone, 1. -
Page 37: Programming
GCA70-246 Programming Programming Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any keypad number. NOTE: The Federal Communications Commission (FCC) requires that when programming emergency numbers and(or) making test calls to emergency numbers: 1. - Page 38 Programming GCA70-246 4. SELECT line button to dial out on or press INTERCOM. 5. DIAL any number up to 16 digits long (include needed). NOTE: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your atten- dant about this).
-
Page 39: Other Advanced Features
GCA70-246 Other Advanced Features Other Advanced Features Line Groups Some systems have telephone lines arranged into line groups that you use instead of individual lines. To access a system line group, 1. LIFT handset AND PRESS INTERCOM. 2. DIAL desired line group access code: Line Group Access Codes Line Group Default Code... -
Page 40: Tracker Paging System
Other Advanced Features GCA70-246 Tracker Paging System The optional Tracker paging system allows you to send and receive messages on Tracker Pagers assigned to station extension numbers. The Tracker system will also park calls in orbit for retrieval by the paged party. To enable a Tracker Pager at your station, 1. - Page 41 GCA70-246 Other Advanced Features To park a call and have Pager—Tracker tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF. 2. DIAL Extension. 3. PRESS programmed TRACK button OR DIAL 4. HANG UP handset to end.* The Tracker Pager system transmits orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display.
-
Page 42: Account Codes
Other Advanced Features GCA70-246 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. To enter Account Code on an incoming call, 1. PRESS INTERCOM AND DIAL (call is automatically placed on hold). -
Page 43: Do Not Disturb Condition
GCA70-246 Other Advanced Features Do Not Disturb Condition This feature keeps calls from ringing at your LCD station and makes your station appear to be busy to intercom calls. As a reminder, a station which is set in Do Not Disturb mode will display this information on the LCD. To enable DND, choose one of the following: 1. -
Page 44: Volume Control
Other Advanced Features GCA70-246 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back- ground music, and the group listening mode. There are four ringer loudness levels (plus an off position). - Page 45 GCA70-246 Other Advanced Features To mute your station, 1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you. To speak to the distant party, 1. PRESS MUTE again (mute function and light turn off). Single Line Proprietary Telephone Station User’s Guide...
-
Page 46: Automatic Set Relocation
Other Advanced Features GCA70-246 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. -
Page 47: Feature Access Codes
GCA70-246 Feature Access Codes Feature Access Codes This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system. Feature Enable Code Disable Code INTERCOM + Account Codes account code All Call Paging INTERCOM + Attendant INTERCOM +... - Page 48 Feature Access Codes GCA70-246 Feature Enable Code Disable Code INTERCOM + + orbit code Call Park, Retrieve Orbit 1-9 Call Pickup, INTERCOM + Directed extension number Call Pickup, INTERCOM + Group Call Waiting INTERCOM + (sends tone) INTERCOM + Directed Hold INTERCOM + extension number INTERCOM + extension number +...
- Page 49 GCA70-246 Feature Access Codes Feature Enable Code Disable Code Night Answer INTERCOM + Operator INTERCOM + Paging, INTERCOM + Zones 1-3 Paging, All-Call INTERCOM + Paging, External INTERCOM + Paging, Meet-Me Paging INTERCOM + INTERCOM + + orbit code Park Orbit, Send INTERCOM + + orbit code Park Orbit, Retrieve...
- Page 50 Feature Access Codes GCA70-246 Feature Enable Code Disable Code Tracker Pager INTERCOM + INTERCOM + Tracker Pager—Send Tracker INTERCOM + Page Toll Restriction Override INTERCOM + Voice Announce Block INTERCOM + INTERCOM + Single Line Proprietary Telephone Station User’s Guide...
-
Page 51: Glossary
GCA70-246 Glossary Glossary Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. - Page 52 Glossary GCA70-246 Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD tele- phones. Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
- Page 53 GCA70-246 Glossary Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments. Dial By Name This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial...
- Page 54 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
- Page 55 GCA70-246 Glossary Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring. Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.
- Page 56 Glossary GCA70-246 Pulse/Tone Switching Changing from pulse/rotary dial signals to tone/DTMF signals. Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back. Response Messaging Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.
- Page 57 GCA70-246 Glossary Subdued Off-Hook Voice Announce (SOHVA) A private announcement that can be made to a busy party which they hear through the receiver of their handset. System Alarm Reporting Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.
- Page 58 Glossary GCA70-246 Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system. Single Line Proprietary Telephone Station User’s Guide...
- Page 59 GCA70-246 Index Impact 24/48/72 Index Calling automatic dialing, 14 dialing intercom numbers (tone-first), 14 Account Codes dialing intercom numbers (voice-first), 14 entering for incoming calls, 36 dialing outside numbers, 13 entering for outgoing calls, 36 selecting a line, 33 forced verification of, 36 Camping On All-Call Paging, 15 and waiting for an answer (call waiting), 16...
- Page 60 Index GCA70-246 Handset, setting volume, 38 Making Calls Hold Button See Calling functions, 4 Meet-Me Answer Page, 15 location, 5 - 6 Message Button meaning of associated light, 6 location, 5 Holding Calls Message Waiting Light basic instructions, 8 location, 5 - 6 using directed hold, 9 turning off, 30 using exclusive hold, 8...
- Page 61 GCA70-246 Index Transfer/Conference Button function, 4 location, 5 - 6 Redialing Transferring Calls last number dialed, 18 screened transfers, 26 Ringer unscreened transfers, 26 selecting a personal tone, 2 TRNS/CNF setting the volume, 38 See Transfer/Conference Button turning off, 38 Unsupervised Conference, 21 Speed Dial Numbers, 31 programming, 31...
- Page 62 Index GCA70-246 Single Line Proprietary Telephone Station User’s Guide...
- Page 63 Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia 22906. Comdial® strives to design the features in our communica- tions systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility.
- Page 64 GCA70-246.06 07/00 Printed in U.S.A.
Need help?
Do you have a question about the DSU II Digital Expandable Systems and is the answer not in the manual?
Questions and answers