Avoid Service Checklist - Kenmore 790.99513 Use & Care Manual

Youmay save thecostandinconvenience of anunnecessar service c allbyfirstreviewing t his
Checklist ofcommonly encountered problem situations.
Youwill becharged f ora service c allwhiletheappliance i sinwarranty ifthe problem isnot
caused b ydefective p roduct workmanship or materials.
Avoid Service
Checklist
Your new appliance is a carefully engineered product. Many times, what appears to be a
reason to call service requires nothing more than a simple adjustment you can easily make in
your own home.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide, page 8 in the Installation
Instructions. When range is level, cooktop may appear out of alignment if
countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
must be accessible for service, problem.
Contact builder or installer to make appliance accessible.
?:
Carpeting interferes with range. Provide sufficient space so range can be lifted over :_i[[ [
carpet. _:'
Entire range or oven does not operate. Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized
servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
*Oven control beeps and displays F1, F3 Electronic control has detected a fault condition. Push CLEAR to clear the display
orF9. and stop beeping. Program oven again. If fault recurs, record fault number. Push
CLEAR and contact an authorized servicer.
Oven and/or cooktop lights does not Replace or tighten bulb. See "Changing Oven Light" in this Guide for instructions.
work.
Surface unit does not heat. No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Scratches or abrasion on cooktop
surface.
Incorrect control setting. Make sure the correct control is on for the surface unit to
be used.
Coarse particules such as salt and sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
See "To Clean the Glass Cooktop" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
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