Avoid Service Checklist - Kenmore 790.9010 series Use & Care Manual

Avoid Service Checklist

You may save the cost and inconvenience of an unnecessary service call by fi rst reviewing this Checklist of
commonly encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective
product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call service
requires nothing more than a simple adjustment you can easily make in your own home.
OCCURRENCE
Range is not level.
Cannot move appliance easily.
Appliance must be accessible
for service.
Entire range or oven does not
operate.
Oven control beeps and
displays F1, F3 or F9.
Oven and/or cooktop lights
does not work.
Surface unit does not heat.
Scratches or abrasion on
cooktop surface.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Section on page 9 in this
Use and Care Guide. When range is level, cooktop may appear out of
alignment if countertop is not level.
Weak, unstable fl oor. Be sure fl oor is level and can adequately support
range. Contact a carpenter to correct sagging or sloping fl oor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have suffi cient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to
correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide suffi cient space so range can be
lifted over carpet.
Make sure cord/plug is inserted tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or
qualifi ed servicer.
Power outage. Check house lights to be sure. Call your local electric
company for service.
Electronic control has detected a fault condition. Push CANCEL to clear the
display and stop beeping. Program oven again. If fault recurs, record fault
number. Push CANCEL and contact a qualifi ed servicer.
Replace or tighten bulb. See "Changing Oven Light" in this Guide for
instructions.
No power to the appliance. Check steps under "Entire Range or Oven Does
Not Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface
unit to be used.
Coarse particules such as salt and sand between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean
before usage. Small scratches do not aff ect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. See "To Clean the Glass Cooktop" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, fl at-bottomed
cookware.
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