odor or gray color in the ice
Ice bucket difficult to remove
Are the plumbing connections new, causing discolored or
ice? Discard the first few batches of ice.
Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
Does the freezer and ice bin or bucket need to be
cleaned? See the "Cleaning" or "Ice Maker and Storage Bin/
Has food in the freezer or refrigerator been wrapped
Use airtight, moisture-proof
packaging to help
prevent odor transfer to stored food.
Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator? Gray or
in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtration
system more thoroughly
(at least 2 to 3 gal. [8 to 12 L] or 6 to
7 minutes initially). Discard discolored
Is the ice bucket difficult to remove (on some models)?
For models with an ice bucket located on the freezer door,
select "cubed" ice. Using a sturdy glass, quickly depress and
release the ice dispenser arm. Open the freezer door, depress
the release button on the ice bucket and lift upward. Refer to
the "ice Maker and Storage Bin/Bucket"
The water dispenser will not operate properly
Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container to
depress the water dispenser bar until the water begins to
flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take
6 to 7 minutes and will help clear air from the
line. Additional flushing may be required in some households.
See the "Water and Ice Dispensers" section.
The ice dispenser
will not operate
Is the freezer door closed completely? Push the door firmly
shut. if it will not shut all the way, see "The doors will not
later in this section.
Is the ice bin or bucket installed
correctly? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. Refer to the "Ice Maker and Storage Bin/Bucket"
Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff valve
is turned on and the water source is connected to the
refrigerator. See the "Water Supply Connection"
Is the water shutoff valve clogged or incorrectly installed?
See the "Water Supply Connection"
section. If clogging or
installation is not a problem, call for service or contact a
Is there a kink in the home water source line? If you find or
suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions
to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
Has the wrong ice been added to the bin or bucket? Use
only cubes produced by the current ice maker. If other cubes
have been added, remove all cubes and check to see that
none have become stuck in the delivery chute.
Has the ice frozen in the ice bin or bucket? Shake the ice
bin or bucket to separate cubes. If cubes do not separate,
empty bin or bucket and wait 24 hours for ice to restock.
Is the glass not being held under the ice dispenser long
enough, causing the ice to spill? Hold the container under
the ice chute for two to three seconds after releasing the
dispenser lever. Water or ice may continue to dispense during
Is an ice cube stuck in the chute and holding the trap
door open? Remove the cube.
Has the ice melted around the auger (metal spiral) in the
Dump the ice cubes and clean the ice bucket
completely. Allow 24 hours for the ice maker to restock. Do
not try to remove the melted ice with a sharp object. You
could damage the ice bucket.
Is there a water filter installed
on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within 24
to 72 hours.
Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.
Is the ice dispenser stalling while dispensing "crushed"
ice? Stop dispensing ice. Change the ice button from
to "cubed." Depress the ice dispenser arm using a
sturdy glass. If cubed ice dispenses correctly, depress the
button for "crushed" ice and begin dispensing again. Refer to
the "Water and Ice Dispensers" section.
Water flow from the dispenser
Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the
water filter cartridge (see the "Water Filtration System"
section). Operate the dispenser. If the water flow increases
noticeably, replace the filter.
Is there ice in the bucket? See "The ice maker is not
ice" earlier in this section.
Has the dispenser arm been held in too long? Release
dispenser arm. Ice will stop dispensing
when the arm is held
in too long. Wait three minutes for dispenser motor to reset
before using again, it is best to take large amounts of ice
directly from the ice bin or bucket, not through the dispenser.