Ricoh SP 311SFNw User Manual page 240

10. Troubleshooting
Message
Scan (NW)
Disconnected
Scan (USB)
Disconnected
Server Connection
Failed
Server Response
Error
Service call - X
Set Correct Paper
Set Original to ADF
Cannot use exposure
glass
with set. in [Scan
Size].
238
Causes
A scanned file could not be sent
because the Ethernet cable was
not connected properly.
The USB cable was
disconnected while scanning
from a computer.
A scanned file could not be sent
because the destination could
not be reached.
An error occurred in
communication with the server
before beginning transmission.
A fatal hardware error has
occurred, and the machine
cannot function.
The paper tray does not contain
A4, Letter, or Legal size paper.
Scanning could not be
performed because the originals
were not placed in the ADF,
even though the machine is set
to scan originals larger than
A4/Letter size.
Solutions
Reconnect the Ethernet cable properly,
and then try the operation again.
Reconnect the USB cable properly, and
then try the operation again.
Confirm that the destination is registered
correctly, and then try the operation again.
Confirm that the destination is registered
correctly, and then try the operation again.
If the problem could not be solved, contact
the network administrator.
Contact your sales or service
representative.
While the message is displayed, press the
[OK] key. A menu for changing the paper
size of the current tray appears.
Load A4/Letter/ Legal size paper in the
tray, and then select the corresponding
paper size using [ ] or [ ] key and press
the [OK] key. The machine will then print
out the fax.
Note that the paper size setting for the tray
under system settings will be changed. See
page 147 "System Settings".
• Use the ADF, even when scanning
A4/Letter or smaller size originals.
• If you need to use the exposure glass,
set A4/Letter or smaller size in [Scan
Size] under scanner settings, and then
try again. See page 93 "Specifying
the Scan Settings".