Error Light Troubleshooting Codes - Xerox DocuMate 3460 User Manual

Error Light Troubleshooting Codes

The status light indicates the current state of the scanner. Descriptions of the most common patterns
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Steady red: the scanner is busy or it is not connected to the computer.
• Blinking red: the scanner is reporting an error.
Error Codes
If your scanner experiences hardware problems, the status light turns red and will blink a specific
number of times, the status light will blink red, and the LED flashes an "E" then the error code number.
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is
plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into
a wall outlet or USB port.
Error
Code Problem Description
0 Scanner is not connected to the
computer. (The LED does not
flash "E" and the status light
remains blue.)
4 or 5 The scanner lamp is either turned
off or the lamp has not warmed
up enough to initiate scanning.
6 The scanner's cover is open.
7 or 8 The lamp in the scanner body or
lid has malfunctioned.
9 Paper jam
All An internal part in the scanner
Other may have malfunctioned.
Codes
Solution
A cable may be loose. Check that the scanner's cables are cor-
rectly attached to the computer. If the scanner still does not con-
nect, re-boot the computer.
In the One Touch hardware properties turn the scanner lamp on. If
the lamp is already on, turn the lamp off then on again. If the
problem persists and your scanner's power is plugged into a surge
protector or UPS battery backup, try plugging the scanner power
directly into a wall outlet.
The ADF door is not closed all the way. Open the scanner then
close it again. Push down on the lid until it locks into place.
This usually occurs if the power was disconnected during a scan.
Turn the scanner off, then back on again. If the problem persists,
turn off the scanner, re-start the computer, then turn the scanner
on.
Open the ADF cover and remove the jammed page. See
Paper Jams
on page 151.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still per-
sists, contact Xerox Technical Support.
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