Installing The Quality Center Synchronizer Client - HP Quality Center Synchronizer 1.2 User Manual

Chapter 1 • Installing Quality Center Synchronizer
Problem
Installation of the
Quality Center
Synchronizer service does
not complete successfully.
Upgrade of the
Quality Center
Synchronizer database does
not complete successfully.

Installing the Quality Center Synchronizer Client

After you install the Synchronizer server, you can install the Synchronizer
client.
Note: If you have been working with a previous version of the
Quality Center Synchronizer client, it is detected and uninstalled as part of
the installation process.
To install the Quality Center Synchronizer client:
1 Open the Quality Center Synchronizer Add-in page. For more information
on opening the Quality Center Synchronizer Add-in page, see "Installing
the Synchronizer Server" on page 16.
2 Click the Download Quality Center Synchronizer Client link.
24
Suggested Solution
Run the following files located in the
<Quality Center Synchronizer installation
directory>\bin directory:
1 To uninstall any previous version of the service,
run stop_and_remove_synchronizer_service.bat.
2 To install the service, run
sync_service_install.bat.
Resolve any problem that caused the upgrade to
fail. Then run the following files located in the
<Quality Center Synchronizer installation
directory>\bin directory:
1 To restore the Quality Center Synchronizer
database to it's previous state, run
run_recovery_tool.bat.
2 To rerun the server configuration, run
run_config_tool.bat.