HP Quality Center Synchronizer 1.2 User Manual page 23

3 Under Security Settings, expand Local Policies and select User Rights
Assignments. In the right pane, double-click Log on as a service. The Log on
as a service Properties dialog box opens.
4 Verify that your user is listed, or click Add User or Group to add it to the list.
Troubleshooting the Server Configuration
If a problem is encountered during server configuration, an error message
displays in the configuration results dialog box. This section lists problems
that may occur and suggestions for handling them.
Problem
Installation of PostgreSQL
does not complete
successfully.
Unable to create the
Quality Center
Synchronizer schema on
the PostgreSQL database
management system.
Chapter 1 • Installing Quality Center Synchronizer
Suggested Solution
If you uninstalled a previous installation of
PostgreSQL, verify that it was removed completely,
and rerun the server configuration.
For more information on uninstalling PostgreSQL,
see "Uninstalling PostgreSQL" on page 30.
To rerun the server configuration, navigate to
<Quality Center Synchronizer installation
directory>\bin and run the run_config_tool.bat
file.
If the above steps do not resolve the problem, run
install_postgre.bat located in the <Quality Center
Synchronizer installation directory>\bin directory.
Then rerun the server configuration.
Verify that PostgreSQL access is not locked by
another user, and rerun the server configuration.
To rerun the server configuration, navigate to the
<Quality Center Synchronizer installation
directory>\bin and run the run_config_tool.bat
file.
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