Chapter 5: Troubleshooting - Billion BiPAC 7404V(G)OX/V(G)PX User Manual

Chapter 5: Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem
None of the LEDs lit when the router is
turned on.
You have forgotten your login username
or password
Problems with WAN interface
Problem
Initialization of PVC connection (line-
sync)fail
Frequent loss of ADSL linesync
(disconnection)
Suggested Action
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or Billion for technical support.
Try the default username "admin" and password
"admin". If this fails, you can restore your router to its
factory settings by holding the Reset button on the
back of your router more than 6 seconds
Suggested Action
Make sure that the telephone cable is properly
connected between the ADSL port and the wall jack.
The ADSL LED on the front panel should lit. Check
that your VPI, VCI, encapsulation type and type of
multiplexing settings are the same as those provided
by your ISP. Reboot the router GE. If you still have
problem, you may need to verify these settings with
your ISP.
Make sure that all devices (e.g telephone, fax machine,
analogue modems) that are connected to the
telephone line as your router have a line filter
connected between them and the wall outlet (unless
you are using a Central Splitter or Central Filter
installed by a qualified and licensed electrician). Make
sure that all line filters are correctly installed as missing
line filters or incorrect installation of line filters can
cause ADSL connection problem, including frequent
disconnections.
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