Reports By Agent Activity - Avaya CCM 3.1 Standard Reports

Standard Reports

Reports by Agent Activity

CCM 3.1
Standard Reports
Reports covered in this section are:
"Agent Activity Report" on page 20.
"Agent Activity Trace" on page 21.
"Agent Callback Request" on page 22.
"Agent Group Busy Status" on page 23.
"Agent Group Graphical Summary (all calls)" on page 24.
"Agent Group Graphical Summary" on page 26.
"Agent Group Member Call Duration (all calls)" on page 28.
"Agent Group Member Call Duration" on page 30.
"Agent Group Tabular Summary (all calls)" on page 33.
"Agent Group Tabular Summary" on page 34.
"Agent Group Tabular" on page 32.
"Agent Individual" on page 36.
"Agent Tabular" on page 37.
"Outgoing Agent Cost" on page 40.
"Outgoing Most Called Destination by Agent Group" on page 38.
"Transfer Call Tracking Details by Agent" on page 39.
Reports by Agent Activity
38DHB0002UKEM Issue 4 (18/07/2002)
Page 19