Chapter 6 Troubleshooting Tips - Planet VIP-000 User Manual

VIP User's Manual
Chapter 6
This section provides solutions for problems you may possibly encounter while installing and connect-
ing your Internet Telephony Gateway.
Power (PWR) LED is not illuminate
1. Check the power adapter connection.
2. If the power adapter or power cord is connected to the gateway, check that the cord is se-
curely plugged into the power socket on the rear of the console.
3. Check that the other end of the power adapter or power cord is securely plugged into the
power outlet.
4. If both ends of the power cord are properly connected and there is still no power, the
gateway might have a faulty power outlet, power adapter, or power cord.
5. Change to another power outlet or obtain another power adapter or power cord.
LNK LED is not illuminate
1. Check VIP was connected correctly:
a. Powered on
b. Correctly connected
2. Check if the cable connect to an end device is a standard straight through network
Ethernet cable.
3. Make sure connectors at both end are securely seated.
4. Check VIP IP setting is correct
Slot A/B LED is not illuminate
1. Check if the slide-in module card plugged into the port is securely seated.
2. Make sure that the slide-in module card is not damaged.
3. If problems still occur, then the slide-in module card may not be defined.
Line module port LED is not illuminate when pick up the phone
1. Check Slot A/B LED illuminate
2. Check the RJ11 telephone line is connected correctly between phone set and line module
port
There is no dial tone when pick up the phone
1. Check line module port LED illuminate
2. Check the RJ11 telephone line is connected correctly between phone set and line module
port
There is an out-of-service tone when dialing destination phone number
Command Line Interface
Troubleshooting Tips
51