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Placing Calls
Strata CS enables you to place calls either manually using the
phone or visually using the Client.
Using the Phone
³
To call another extension pick up the handset and dial the
extension.
³
To call an external number dial an access code (usually
the number. Your Strata CS system administrator can tell you
the access codes to dial for various types of external calls.
³
To call direct to voice mail, dial the extension followed by
(May not be enabled for your system.)
³ To call while on another call
)ODVK
1. Press
2. Dial the number.
3. To switch between calls, press
Using ViewPoint
³ To call another extension
1. Choose File > New > Call.
2. In the Place Call To dialog box, click Extensions and then
click the extension you want to call.
3. Click OK.
³ To call an external number
1. Choose File > New > Call.
2. From the Call Using drop-down list, select the access code
and dialing service to use.
3. In Name/Number, enter the number to dial. Then click OK to
place the call.
Quick Ways to Place Calls with ViewPoint
You can also use the Dial field on the toolbar to place a call. Type
an extension or phone number and press
the name of a user or contact or drag-and-drop text into it.
You can also right-click an extension or contact in the Phonebook
pane of the Call Monitor folder and choose
&DOO
.
Strata CS Quick Reference Guide 04/04
. Your caller is put on hold.
)ODVK
.
. You can also type
Enter
6SHHG 'LDO
) and
.
3ODFH
or
5
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