Answering Calls - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Answering Calls

Strata CS enables you to screen your calls before answering them,
either verbally over the phone using call announcing or visually in
ViewPoint.
Using the Phone
³
To answer your phone pick up the handset.
³ To answer another ringing phone
1. Pick up your handset.
2. Press
extension that you want to answer before pressing .
Call From Prompt
If you hear "Call from <name>" when you answer the phone, you
have call announcing turned on. After the announcement, you can
do the following:

1. Press

2. Press
sends them to your next routing list action; pressing
them to the final action.)

3. Press
as it is being left. (To pick up, press
Turning Off Call From Prompt
1. In ViewPoint, choose Tools > Options.
2. Click the Phone > Call Announcing tab.
3. Uncheck Internal, External, and External Direct. Click OK.
When you answer the phone now, you will be connected
immediately with the caller.
Using ViewPoint
1. Pick up the handset.
2. Select the row of an incoming call in the Call Monitor and
choose Actions > Take Call. If you are already on a call, that
call is put on hold.
6

. If more than one phone is ringing, enter the
. Accept the call.
or hang up. Send the call to voice mail. (Hanging up
. Send the call to voice mail and monitor the message
)ODVK 
Strata CS Quick Reference Guide 04/04

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