Call Rules - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Call Rules

Call rules enable you to handle certain incoming calls differently
than others. For example, you can have callers after business hours
go directly to voice mail without ringing your phone and hear a
voice mail greeting that says you are gone for the day. You can also
have calls from your boss (or a group of important callers) use a
routing list that tries your desk and mobile phones.
Creating Call Rule
1. In ViewPoint, choose File > New > Call Rule.
Ways to Distinguish Incoming Calls
You can choose which incoming calls activate a call rule by using
any or all of the following as criteria in your call rule:
• Identified callers. The rule can be activated for an individual
user, a contact, or a workgroup. If you choose a workgroup,
calls from any member of the workgroup activate the rule. The
rule can also be activated for unidentified callers.
• Type of caller. The rule can be activated for internal callers or
external callers.
• Date and time of calls. The rule can be activated if the call
occurs on certain dates or during certain times of the day.
Uncheck all "caller" options to have a time condition apply to
all callers.
Ways to Change How Call Is Handled
You can have a call rule handle a call in any or all of the following
ways:
• Greeting. You can choose the greeting that plays.
• Routing list. You can choose the routing list that the call
follows.
• Taking calls. You can specify whether the call rings your phone
or is sent directly to voice mail.
• Personal status. You can select a personal status and have the
call handled as if that personal status were in effect. Note that
the call rule's settings for greeting, routing list, and taking calls
override the personal status' settings.
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Strata CS Quick Reference Guide 04/04