Transferring Calls - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Transferring Calls

A blind transfer transfers the call without your announcing it first.
The recipient answers the phone and speaks to the caller directly.
A supervised transfer puts the caller on hold and lets you speak to
the recipient first. If the recipient agrees to take the call, you can
transfer it. Otherwise, the call stays with you.
Using the Phone
³ To perform a blind transfer
)ODVK 
1. Press
2. Enter the extension or external number (incl. access code).
3. Hang up to complete the transfer.
³ To perform a supervised transfer
)ODVK 
1. Press
2. Enter the extension. You are connected to the recipient, and
the caller is put on hold.
3. To complete the transfer, hang up
...or
To cancel the transfer, press
with the caller. If you have turned on direct transfer, use just
)ODVK
.
Using ViewPoint
³ To perform a transfer
1. In the Call Monitor view, click the call that you want to
transfer.
2. Choose Actions > Transfer.
3. Select the recipient (if it is an extension or contact) or enter
the phone number.
4. To perform a blind transfer, click Blind > OK
...or
To perform a supervised transfer, click Supervised > OK.
5. To complete the transfer, click Complete
...or
To cancel the transfer and return to the caller, click Cancel.
Drag-and-drop Transfers
With the Phone pane turned on in the Call Monitor view (View
>Phonebook Pane), you can blind-transfer a call by dragging it
from the Call Monitor to the extension.
supervised transfer.
voice mail.
SHIFT
Strata CS Quick Reference Guide 04/04
.
.
-drag to transfer directly to the extension's
ALT
-drag to open the Transfer To dialog box.
)ODVK 
. You are reconnected
-drag to do a
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