Table Of Contents - Toshiba STRATA CIX Remote Call Control Administrator's Manual

Contents
Introduction
Conventions ........................................................................................................................iv
Related Documents/Media..................................................................................................iv
Chapter 1 - Overview
Remote Call Control (RCC).................................................................................................1
Requirements .......................................................................................................................2
Considerations......................................................................................................................3
System Architecture.............................................................................................................4
Features ................................................................................................................................6
Product Features ...............................................................................................................6
Telephony Services...........................................................................................................6
Chapter 2 - Licenses
Chapter 3 - Software Installation
Installation Checklist .........................................................................................................11
Install RCC on an Existing MAS.......................................................................................12
Upgrading the RCC Software ............................................................................................15
Chapter 4 - Configure MS OCS and RCC
Chapter 5 - Configure Users
Chapter 6 - Troubleshooting
Feature Interaction .............................................................................................................29
RCC Administrator Guide 06/09
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