Consultation Call; Screened Transfer; Unscreened Transfer; Generate Digits (Dtmf) - Toshiba STRATA CIX Remote Call Control User Manual

Getting Started

Consultation Call

Consultation Call
Consultation call places an existing active call at a device on hold and initiates a new
call from the same device. To make a consultation call, make another call while the
phone is connected. The existing active call is automatically placed on hold.

Screened Transfer

Transfer sends a call held at a device to an active call at the same device. The held and
active calls at the transferring device will be merged into a new call. This enables the
user to talk to the transferring party first before the call is transfer.

Unscreened Transfer

When the phone is connected, the call can be transferred immediately by clicking
Transfer icon and specify the destination. The phone is automatically disconnected
when the transfer is completed.

Generate Digits (DTMF)

Generate Digits (DTMF) sends a series of digits on behalf of a connection in a call. It
is typically used to control the voice mail and/or work with an Interactive Voice
Response application. The digits are in the form of DTMF tones. Use the Dial pad
either on the phone or the one in Communicator as shown:
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RCC User Guide 06/09