Consultation Call; Screened Transfer; Unscreened Transfer; Generate Digits (Dtmf) - Toshiba STRATA CIX Remote Call Control User Manual

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Getting Started

Consultation Call

Consultation call places an existing active call at a device on hold and initiates a new

call from the same device. To make a consultation call, make another call while the

phone is connected. The existing active call is automatically placed on hold.

Transfer sends a call held at a device to an active call at the same device. The held and

active calls at the transferring device will be merged into a new call. This enables the

user to talk to the transferring party first before the call is transfer.

When the phone is connected, the call can be transferred immediately by clicking

Transfer icon and specify the destination. The phone is automatically disconnected

when the transfer is completed.

Generate Digits (DTMF) sends a series of digits on behalf of a connection in a call. It

is typically used to control the voice mail and/or work with an Interactive Voice

Response application. The digits are in the form of DTMF tones. Use the Dial pad

either on the phone or the one in Communicator as shown:

RCC User Guide

06/09

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