Frequently Asked Questions - Supermicro Supero C2SBX User Manual

3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system first boots up)
• System configuration
An example of a Technical Support form is on our web site at
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option
2, or by fax at (408)503-8019.
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Frequently Asked Questions

Question: What type of memory does my motherboard support?
A n s w e r : T h e C 2 S B X / C 2 S B X+ s u p p o r t s u n b u f f e r e d , D D R 3
1600/1333/1066/800 MHz memory modules. See Section 2-4 for details on
installing memory.
Question: When I plug in my 1600 MHz XMP DDR3 memory into my C2SBX/
C2SBX+ motherboard, it only shows that it's running at 1333MHz or 1066
MHz. How can I make it work at 1600MHz?
Answer: The C2SBX motherboard does not support 1600MHz XMP memory.
However for the C2SBX+, please enable 1600MHz XMP mode in the BIOS:
Enter the BIOS setup, go to Advanced -> Advanced Chipset Control -> XMP
Function and select "Extreme".
Note: If the C2SBX+ motherboard detects that the memory installed is not
suited for 1600MHz XMP operation, the BIOS activates a protection routine to
lower its clock speed to 1066MHz or 1333MHz automatically. This is to protect
the system so it can still boot with the proper clock speed.
Question: When I plug in my 1600 MHz XMP DDR3 memory into my C2SBX+
motherboard, the system hangs. How can I make it work at 1600MHz?
Answer: This is an issue with some memory vendors. Insert the memory
module in the motherboard's black-colored slots.
Chapter 3: Troubleshooting
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