Page 1 Administrator’s Guide ® Resource Management Suite (v3.3 or higher) E n t e r p r i s e A p p l i c a t i o n s L a s t R e v i s e d : 7 / 1 7 / 2 0 0 9...
Page 2 LICENSE GRANT. AMX grants to Licensee the non-exclusive right to use the AMX Software in the manner described in this License. The AMX Software is licensed, not sold. This license does not grant Licensee the right to create derivative works of the AMX Software.
Page 3: Table Of Contents
RMS Application Install Checklist ..................4 Installation ........................ 4 The RMS SDK ........................4 Upgrading to RMS v3.3 From RMS v3.x................4 Upgrading to RMS v3.3 from RMS v2.2 Or Earlier ............4 Conceptualizing the RMS Application............... 5 Licensing ......................... 5 Licensing Summary......................5 Appointment Management Considerations ..............
Page 4 Licensing ......................... 26 Licensing - Server Licenses .................... 26 Enter Server Serial Number................... 27 Manual Authorization ....................27 Manually Authorizing Your RMS Server................. 27 Licensing - Client Licenses ..................... 28 OS Permissions ....................... 29 OS Permissions - Service User ..................29 OS Permissions - Web User ...................
Page 5 Configuring Connection Settings .................. 56 RMS Web User Interface ..................57 Overview ........................ 57 Sign in Page ......................57 How do you sign in to RMS? ..................57 RMS Web User Interface..................57 RMS Administration ..................59 Administration Page ....................59 RMS Dashboard Page ..................61 Overview ........................
Page 6 Executing a Device Control Function ................80 Management Page ...................81 Overview ........................ 81 Management - Rooms Page ..................81 Create New Group Page ....................81 Creating a New Group ....................82 Viewing Group Settings ....................82 View Group Setting Page ..................82 RMS - Administrator’s Guide...
Page 7 Management - Systems Page.................. 97 View System Page......................98 Viewing a System ......................98 Management - Devices Page .................. 99 Create Device Page....................... 99 Device Search Page..................... 100 Management - Internal Log Page................101 Exporting an Internal Log ................... 102 RMS - Administrator’s Guide...
Page 8 System Reports - Current Lamp Hours Results ............123 Power Reports ...................... 124 Power Reports - System Power ................... 124 Power Reports - System Power Results ..............125 Power Reports - Device Power..................125 Power Reports - Device Power Results ..............126 RMS - Administrator’s Guide...
Page 9 Administrative Reports - Control System Inventory ............ 152 Administrative Reports - Control System Inventory Results ........153 Administrative Reports - System Users ............... 153 Administrative Reports - System Users Results ............154 Internal Log Report Page..................154 RMS - Administrator’s Guide...
Page 10 Creating a New Help Response................... 169 Editing a Help Response ..................... 169 Deleting a Help Response ................... 169 Help Page .......................171 Overview ......................171 About RMS Application Page ................171 Administrator's Guide................... 171 User's Guide ......................171 Version Information Page ..................171 viii...
Page 11 Displaying/Hiding Resource Keys................172 Appending Culture Codes to Strings ................172 Displaying the Resource Lookup Table ............... 173 Debugging Page ......................173 Setting Debug Options And Debugging The RMS Server........... 173 Sitemap Page ....................175 Overview ......................175 RMS Scheduling Page ..................177 Overview ......................
Page 12 RMS Touch Panel Pages ..................189 Overview ......................189 RMS Welcome Page....................189 RMS Meeting Request Dialog ................190 Finding a Meeting In a Room’s Schedule ..............190 Creating a Meeting At The Welcome Panel ..............190 Extending a Meeting At the Welcome panel............... 191 Ending a Meeting Early At the Welcome panel............
Page 13: Rms Resource Management Suite
RMS Resource Management Suite Overview The AMX Resource Management Suite (RMS) is a line of software solutions designed for IT professionals, facility managers and meeting/classroom users looking for a way to manage, monitor and/or schedule up to 1,000 rooms and an unlimited number of assets.
Page 14: Supported Platforms
NetLinx Master. If you intend to run multiple instances of Scheduling on a Master, then that Master should be dedicated solely to RMS Scheduling. For instructions on installing and configuring the various scheduling plug-ins available for RMS, refer to the Installation Guide provided with your particular Plugin. RMS Scheduling Plugin documentation is also available to view/download from www.amx.com.
Page 15: Rms Supported Web Browsers
SERVER- command and uses the address supplied in the file. Enter the IP address or hostname on a single line using a text editor and FTP the file to the NetLinx master. If the RMS directory does not exist, you can create it and place the file in the directory.
Page 16: Rms Application Install Checklist
Yes • No changes need to be made in either RMS or NetLinx. • Configure the TCP/IP in the RMS server using the Configuration Wizard and supply the new port to the NetLinx programmer to use in the 'SERVER-' command.
Page 17: Conceptualizing The Rms Application
RMS Resource Management Suite Conceptualizing the RMS Application It is necessary for you to understand a few points to utilize the RMS application to its fullest potential. Licensing RMS provides two key functions, the ability to track devices and provide notifications based on user defined parameters, and schedule the use of rooms within RMS.
Page 18: Enabling Integrated Windows Authentication
RMS database, the user is automatically logged on and the user's security permissions are applied to the user's session. If the integrated windows username is not found in the RMS database, a login prompt will be provided to manually log on to the RMS administrative pages.
Page 19: Vertical Market Support
In order to monitor a device, the NetLinx system must register the device and one or more parameters with the RMS application. For instance, monitoring of Lamp Hours of the Video Projector is only available if the NetLinx system has added the appropriate code. In many cases, this is as simple as adding an RMS application support module.
Page 20: Device Values
Parameter Values • Name This is the name of parameter. This name is displayed on the RMS application con- sole and readily identifies the parameter. Parameters are tracked by name so this name must be unique within the parameters of a given device. For instance, you can have multiple "Lamp Hours"...
Page 21 These values are supplied during registration, but can be modified by the administra- tor from the RMS application console. • Reset Flag and These values determine if and how the parameter can be reset from the RMS Reset Value application console.
Page 22: Status Types
For instance, if the previous value for Projector Lamp Hours is 999 and the new value is 1001 and the threshold is set to 1000 and the threshold operator is set as "Greater Than", the RMS server checks to see if the previous value compared to the threshold, i.e.
Page 23: Advise Messages
Advise Messages When an Advise message occurs, the RMS server first checks to see if the parameter is configured for sending Advise messages. If not, no messages are sent and no Log entries are created. If the parameter has been configured for Advise messages, the message is logged and dispatched via SMTP an SNPP as described above.
Page 24 RMS Resource Management Suite RMS - Administrator’s Guide...
Page 25: Getting Started
Adding Users A user must be in place in order for the RMS application to send notifications. In addition, the concept of users is also used to control access to the system. Once a user has been created, notifications can be assigned.
Page 26: Adding Notifications
To change the host name: Stop all RMS services. Run C:\Program Files\ AMX Resource Management Suite\Scripts\RMS Hostname.vbs Click Yes. Enter the new hostname, e.g., rms.your-domain.com Click OK.
Page 27: Rms Configuration Wizard
RMS Configuration Wizard Overview The RMS Configuration Wizard is used to guide you through the initial setup and configuration of your RMS application suite server. After installing an RMS application you must complete the Configuration Wizard to register and enable your server. Additionally, you may return to the Configuration Wizard at any time to modify system settings or diagnose system related problems.
Page 28 RMS Configuration Wizard FIG. 2 RMS Configuration Wizard - Scheduling System External scheduling interfaces may be obtained from an AMX dealer and installed separately. See the RMS Supported Scheduling and Mailbox Interfaces section on page 2. Click Next to continue to Database.
Page 29: Database
RMS Configuration Wizard Database RMS uses a single central database for all data storage. This database can be configured in the RMS Configuration Wizard. Please refer to the RMS Database Administrator's Guide (available to view/download from www.amx.com) for more details on RMS database installation and configuration.
Page 30: Database - Updates
The Database Updates screen indicates if the existing database needs to be updated (FIG. 5). FIG. 5 RMS Configuration Wizard - Database Updates If the database versions are mismatched, the Update Database button is available. The Updates screen may be skipped in the Configuration Wizard if a successful database connection is detected and no updates are required.You can navigate to...
Page 31: Product Selection
Product Selection RMS supports several vertical markets. Use the RMS Installation Type drop-down menu in the Product Selection screen (FIG. 6) to select one of the following branches of RMS to install as your server. MeetingManager - Presentation Facilities ClassroomManager - Education...
Page 32: Web Services - Microsoft Iis Server
RMS Configuration Wizard - Start Microsoft IIS Server Click Next to continue. Web Services - Virtual Directory The RMS user interfaces are web pages designed to run in Windows IIS Server. This configuration step guides you through the proper setup of the IIS Virtual Directory. FIG. 8 RMS Configuration Wizard - Web Virtual Directory Configuration RMS - Administrator’s Guide...
Page 33: Services
RMS Configuration Wizard Web Virtual Directory Configuration (IIS) Virtual Directory Alias Name Enter the name of the virtual directory you would like to use for the RMS web pages. The Configuration Wizard will make the appropriate changes to your IIS configuration when you click Create Virtual Web Directory.
Page 34: Services - Register
If you are planning on integrating the room scheduling and appointment features of the RMS with an external messaging system you must configure this service to log on as a user or resource account that has Domain permissions to the target messaging system mailbox/calendar or local MAPI profile.
Page 35 Exchange mailboxes. If your third-party scheduling system does not require domain user permissions, you can use the Local System account option. Please review the documentation covering the particular RMS Scheduling Plug-in that you intend to use. FIG. 11 Scheduling Manager Service After making your selection, click Register Service to continue.
Page 36: Services - Start
Click Cancel to cease starting services and return to the Configuration Wizard. FIG. 14 Starting Services Dialog Upon the successful start of the RMS services, the Configuration Wizard visually indicates all services as Running (FIG. 15). RMS - Administrator’s Guide...
Page 37 RMS Configuration Wizard - RMS Application Suite Services Running Click Next to proceed. The AMX RMS Server service is the primary service. All other services depend on this service; therefore it must always be started first and stopped last. The Windows Services manager and the RMS Service Manager Utility will not allow you to stop this service until all other services have been stopped.
Page 38: Licensing
RMS Configuration Wizard - Server License Detected Click Next to continue. If you do not have a RMS license key and you opted to operate in Standard mode, the Configuration Wizard indicates the key was not detected and the Software Serial Number reads: Standard Edition.
Page 39: Enter Server Serial Number
RMS Configuration Wizard Enter Server Serial Number The Enter Server Serial Number window (FIG. 17) allows you to set the RMS server serial number, company name and contact information. The Manual Authorization button allows you to authorize your RMS server without connecting to AMX.
Page 40: Licensing - Client Licenses
If you do not wish to enter additional client licenses, click Next to continue. If you do not have a RMS license key installed and you opted to operate in Standard mode, the Configuration Wizard indicates the key was not detected and the Software Serial Number reads: Standard Edition.
Page 41: Os Permissions
Below is a list of files and directories that require special permissions: Web NTFS Permissions RMS Registry Access The RMS Scheduling Manager service user account must have read and write registry access permissions to the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\AMX Corp.\RMS...
Page 42: Os Permissions - Web User
FAT32 file system. These file systems do not support security options so this step is not required. Certain NTFS permissions are required for the users of the web pages to access resources on the RMS server. The Configuration Wizard automatically creates the appropriate NTFS permissions for the web users.
Page 43: System Settings
The first step in the System Settings section is NetLinx Server Settings (FIG. 23). All NetLinx systems must connect to the RMS server over a TCP/IP connection. In this step you can modify the IP Server Port that the NetLinx systems use to establish a connection and facilitate communication.
Page 44: System Settings - Security
If you want user authentication, check the Enable User Account Management option. If the Enable User Account Management option is checked, you can also choose to allow anonymous access to view the RMS administrative web interface. To enable anonymous access, check the Allow Anonymous Access option.
Page 45: System Settings - Scheduling
If this password is blank, there is no master password for modifying appointments. The default password is 1988. FIG. 26 RMS Configuration Wizard - Master Appointment Password Modification Click Next to continue. If the External Appointment Management/Scheduling System option was selected on the Appointment Management/Scheduling System step, then you need to configure which Scheduling Plug-in interface you wish to use with the RMS (FIG.
Page 46: System Settings - Appointments
FIG. 27 RMS Configuration Wizard - Internal Appointment Options Internal Appointment Options • Keep Expired Appointments After appointments have expired, RMS automatically remove them from the system after this elapsed time. The default setting is 90 days. Click Next to continue.
Page 47: System Settings - Smtp
After completing these settings, click Next to continue. System Settings - SMTP SMTP (Simple Mail Transport Protocol) is the standard for sending email on the Internet. RMS uses SMTP for sending email notifications to users. Enter all the appropriate SMTP settings in the SMTP Email System screen (FIG.
Page 48: System Settings - Snpp
SNPP (Simple Network Paging Protocol) is an alternative method to SMTP for delivering text-based messages to alphanumeric pager and cellular phones. If your wireless provider supports SNPP messaging, RMS can send notifications messages to users using SNPP. SNPP is preferred over the standard SMTP method of delivering text messages to wireless devices, as it is more direct and efficient (FIG.
Page 49 You can optionally modify the text message to send. When ready, press the Send Test Message button to send the text message. FIG. 32 SNPP Pager Test dialog When you have completed testing, click Close. Click Next to continue. RMS - Administrator’s Guide...
Page 50: System Settings - Snmp
System Settings - SNMP SNMP is the network management protocol used almost exclusively in TCP/IP networks. SNMP provides a means to monitor rooms, systems, and devices in the RMS system. Enter all the appropriate SNMP settings in the SNMP Services screen (FIG. 33).
Page 51: System Settings - Rfid Tracking
RMS Configuration Wizard System Settings - RFID Tracking RMS can track RFID devices. This option can be enabled or disabled via options in the RFID Tracking Options screen (FIG. 34). FIG. 34 RMS Configuration Wizard - RFID Tracking Options RFID Tracking Options •...
Page 52: System Settings - Logging
RMS Configuration Wizard System Settings - Logging RMS can record room device and parameter changes to an internal database log as well as the Windows event log. Specify logging preferences in the Logging Options screen (FIG. 35). FIG. 35 RMS Configuration Wizard - Logging Options Logging Options •...
Page 53: System Settings - Syslog
The default SYSLOG IP port is 514 and does not need to be changed unless you have a custom Syslog configuration. FIG. 36 RMS Configuration Wizard - SYSLOG Options SYSLOG Options • Enable SYSLOG Select the Enable SYSLOG Messaging to enable Syslog messages.
Page 54: System Settings - Reporting
RMS Configuration Wizard System Settings - Reporting RMS can provide detailed reporting on room device and parameter changes based on a tracked history. Specify reporting preferences in the Reporting Options screen (FIG. 37). FIG. 37 RMS Configuration Wizard - Reporting Options Place a check next to Enable Reporting to allow for this function.
Page 55: System Settings - Time Sync
RMS Configuration Wizard System Settings - Time Sync RMS can maintain time and date synchronization between the RMS server and the remote NetLinx systems. Set synchronization preferences in the Time Synchronization screen (FIG. 38). FIG. 38 RMS Configuration Wizard - Time Synchronization Synchronize NetLinx System Time/Date: if this option is enabled, the RMS server synchronizes the time and date on NetLinx systems upon connection and subsequently once each evening.
Page 56: Name & Logo
RMS Configuration Wizard Name & Logo RMS allows user customization of the web page title and web page logo graphic, via options in the System Name and Logo screen (FIG. 39). To change the web page title, enter the desired name in the Application Title field.
Page 57: Finished
FIG. 40 RMS Configuration Wizard - Finished Now that the RMS server is fully configured, the administrative web pages are ready to use and the server is ready to accept NetLinx connections. If the Launch RMS application suite Admin Web Page option is selected, after closing the Configuration Wizard, the administrative web pages are automatically loaded.
Page 58 RMS Configuration Wizard RMS - Administrator’s Guide...
Page 59: Database Wizard
To access and perform the Database Wizard tasks, the RMS application services must first be stopped. If one of more of the RMS services are running when the Database Wizard starts, it will prompt you to stop the services before continuing.
Page 60: Main Menu
FIG. 43 Menu Options Create new database / Remove existing database Select this option to create a new RMS application database or to remove an existing RMS application database. Import / Export data from MeetingManager database RMS - Administrator’s Guide...
Page 61: Configure Connection
Database Wizard Select this option to import data into or to export data from the configured RMS application database. You can use the export option to backup the data in your RMS application database. The export function of the Database Wizard should not be used as a replacement for standard network and systems backup procedures typically performed by an IT department, but rather in addition to standard backup procedures.
Page 62: Import / Export
Select this option to import data into the configured RMS application database. Export Data from RMS database. Select this option to export data from the configured RMS application database. You can use the export option to backup the data in your RMS application database.
Page 63 The Database Wizard creates the database structure of tables, then imports all of the default data into the new database. When the processes have completed, the Database Wizard automatically reconfigures the RMS application connection settings to point to this new database.
Page 64: Remove A Database
Select the desired RMS application database to remove. Click Next to continue. The Database Wizard can only remove RMS application databases. If you attempt to remove another database, an error is returned and no action taken (FIG. 49). FIG. 49...
Page 65: Importing Data
It can also be used to store backups of the data in your database. After selecting Export from the Import / Export menu, you are prompted to select the export file. After selecting the export file, click Next to begin the export process. RMS - Administrator’s Guide...
Page 66: Converting A Database
Microsoft SQL Server 2005 The steps required to migrate are as follows: Read the corresponding sections for more information about each specific step. Export all data from existing RMS database. Create new RMS database. Import RMS data into new database.
Page 67: Applying Update Scripts
Applying Update Scripts The Database Wizard can perform database maintenance and updates of the configured RMS application database using Update Scripts. Database update scripts are created by AMX to provide a means of updating the existing database in place. Select the desired update script.
Page 68: Configuring Connection Settings
The Database Wizard performs a database connection test and then returns to the main menu. Configuring Connection Settings You can use the Database Wizard at anytime to configure the RMS application database connection settings. The RMS application uses a DSN-less connection, and thus stores all the database connection settings internally.
Page 69: Rms Web User Interface
All navigation is done via the menu located on the left of the screen. Categories are in bold with their corresponding menu options indented beneath them. Sign in Page The Sign In page is the initial page of all RMS applications. Access and viewable areas are dictated by your user rights. How do you sign in to RMS? To sign in, enter a valid Username and Password, and click the Sign In button.
Page 70 Refer to the Sitemap Page section on page 175. • RMS Scheduling Page: The RMS Scheduling Page provides links to viewing the application schedule, cre- ating an entry to the schedule, and access to the PDF version of the User’s Guide.
Page 71: Rms Administration
• Configuration Configure system options and settings. • Control Functions Create and Manage Control Function Macros. • Help View help documents and system version information. • Sitemap View a hierarchal listing of the application’s web pages. RMS - Administrator’s Guide...
Page 72 RMS Administration RMS - Administrator’s Guide...
Page 73: Rms Dashboard Page
By default the RMS Dashboard contains the Hotlist (RMS Hotlist section on page 63), Calendar and Room Status. How Do You Change Modes? The mode selection links are located at the top right of the RMS Dashboard. Change modes by clicking one of the following: Browse - The default mode for the RMS Dashboard.
Page 74: Restore Contents
Select the column within which you want the content displayed. Click Add. Click Close. Imported Web Part Catalog A Web Part catalog is a library of Web Part definition (.dwp) files that you can import into the RMS Dashboard. http://www.microsoft.com/technet/prodtechnol/sppt/sharepoint/reskit/part5/ c22spprk.mspx for more information.
Page 75: Rms Hotlist
The Add Room link opens the Create New Room Page section on page 83. See Also: Create New Room Page section on page 83 - allows you to add rooms to RMS applications, monitor and schedule. Some information is provided by the NetLinx master when discovered by the RMS...
Page 76: Parameter Needing Attention
Hot List - Parameter Needing Attention Section If no issues need attention, no items are displayed in the Hot List. The HotList checks the RMS server for updates behind the scenes and the page is only refreshed if new HotList content is available.
Page 77: Resetting A Room When Appearing In Parameter Needing Attention List
If a notification has been set for a device it is necessary to reset it in the Hot List. Select the Hot List from the menu on the left side of the RMS application page. Select Reset for the offending parameter.
Page 78 RMS Hotlist RMS - Administrator’s Guide...
Page 79: System Status Page
You can also set how often you want the page refresh by changing PageRefresh in web.config file. Viewing System Status Information To access the System Status page: Select System Status in the menu on the left side of the RMS application. Any rooms containing a parameter needing attention are expanded for viewing. RMS - Administrator’s Guide...
Page 80: Viewing Device Information On The System Status Page
Expand the group name containing the status you want to check. Select the room name to view the device information page. View Devices Page The View Devices page lists the devices and the status of their various parameters as the RMS application monitors them (FIG. 63). FIG. 63...
Page 81: Create Device Page
Create Device Page The Create Device page allows you to enter device information for a monitored device (FIG. 64). FIG. 64 Create Device Page Access this page by clicking Create Device on the View Devices page. RMS - Administrator’s Guide...
Page 82: Execute Control Function Page
RMS server and to manage action execution on the NetLinx system. Once a user builds a preset from the actions in the i!-ConnectLinx action list, the RMS server makes a request to i!-ConnectLinx to execute those actions.
Page 83: Device Information Page
RMS Programmer’s guide for details on programming. Execute Control Function • Select Room A drop-down combo box of available rooms and groups within the RMS system. • Select Control Function Detected control functions for the selected room. • Execute Executes the selected control function.
Page 84 • For AxLink, this is "AxLink." The Device RFID Tracking section contains information about tracking devices with associated RFID tags. This section only appears if you enable the global option for RFID support in the RMS Configuration Wizard. Device RFID Tracking •...
Page 85: Modify Device Information Page
FIG. 67 Modify Device Information Page While in this screen, you can make changes to the Device Information and Device Logging sections of the Device Information page. See Also: Device Information Page section on page 71. RMS - Administrator’s Guide...
Page 86: Device Parameter Page
System Status Page Device Parameter Page Parameter information attributed to a device monitored by the RMS application is listed in the Device Parameter page (FIG. 68). FIG. 68 Device Parameter Page Parameter Settings • Name The name of the parameter being monitored.
Page 87 • If the "Device Online" parameter changes from "Online" to "Offline", this change could represent a "Security" or "Control System Error" status. • The RMS application will route the status type to the appropriate personnel as determined by the Notification Configuration settings.
Page 88: Device Parameter History Page
The assigned name of the device. • Parameter Name The assigned name of the parameter tracked by the system status. • Value The tracked value as it relates to the assigned parameter. Delete - Clears the Device Parameter History. RMS - Administrator’s Guide...
Page 89: Modify Parameter Page
Drop down selection of the types of alert templates available. • Advise when parameter When checked, the RMS application sends a notification for a parameter when it returns to normal range returns to its normal operating range. • Advise Template The notification template to use when the parameter's value returns to the normal operating range.
Page 90: Viewing Device Parameters
System Status Page Viewing Device parameters Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page.
Page 91: Viewing Detailed Device Information
System Status Page Viewing Detailed Device Information Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page.
Page 92: Deleting Device Information
System Status Page Deleting Device Information Select System Status from the menu on the left side of the RMS application. Expand the group name containing the status you want to check. Select the room name to view the device information page.
Page 93: Management Page
The screen images included in this document show the term "Exhibit" rather than "Room" for this tab and associated options. The terms are interchangeable, as different versions RMS are specifically tailored to different types of installations (in this case, venues).
Page 94: Creating A New Group
Click Modify to access the modify options in the Modify Group Setting page. Edit any of the following fields: Group Name Set or remove the Parent Group from the drop down list Add (<<) or Remove (>>) rooms within the group Click Save to save, Cancel to cancel. RMS - Administrator’s Guide...
Page 95: Modify Group Setting Page
FIG. 74 Create New Room ("Exhibit") Page The Create New Room page allows you to add rooms to RMS applications, monitor and schedule. Some information is provided by the NetLinx master when discovered by the RMS application. RMS - Administrator’s Guide...
Page 96: Room Properties
• URL to Map of Room This is a URL link to a map of the room. While the RMS application does not provide any facility to generate and manage maps of your facility, this link is provided so users can access a map of the facility with the room shown if you have access to such maps.
Page 97: View Room Settings Page
• Prestige Level This is the prestige level for the room. This value is optional but helps users find a room that meets their needs through the RMS application's room search. • Number of Seats This is the number of seats for the room.
Page 98: Send Question Page
• Asset License This is the Asset License number for the room. If you do not have a license, you must contact AMX to purchase a license for this system. • Scheduling This is the Scheduling License number for the room.
Page 99: Creating A New Room
In the Licensing Information section, select the license type to use for the room. The Asset License and Scheduling License drop-down combo boxes are only enabled if available licenses are detected on the RMS server. Click Save to save, Cancel to cancel.
Page 100: Sending A Question To A Room
When checked, the user account is enabled and can be used. • Options • Edit - Launches the Edit User Page. • Delete - Deletes the selected user from the system. Note: You cannot delete the System Administrator. RMS - Administrator’s Guide...
Page 101: Create New User Account Page
Create New User Account Page A user must be in place in order for the RMS application to send notifications. In addition, users are used to control access to the system. Once a user has been created, notifications can be assigned.
Page 102: Edit User Page
RMS application administrators. • Fax The FAX number of the user. This value is not used by the RMS application; it is only used for reference by the RMS application administrators. • Email 1 The primary email account for this user if no other account is specified.
Page 103: How Do I Disable/Enable A User
Management - Permissions page Management - Permissions Page Options • Role Name The friendly name of the security level or "role" within the RMS server. • Description A brief description of the role and the rights it holds. • Options Edit - Launches the Edit Role Page section on page 93.
Page 104: Create New Role
FIG. 80 Create New Role Create New Role options • Role Name The friendly name of the security level or "role" within the RMS server. • Description A brief description of the role and the rights it holds. • Available Users Users within the RMS application that can be added to the role.
Page 105: Edit Role Page
• Scheduling When Allow is checked, users in this role can view and modify appointments for the selected rooms. • Apply When selected, applies all set permissions to every room within the RMS system. Permissions to All Rooms • Apply When selected, applies all set permissions to the rooms and groups selected in the list.
Page 106: Management - Notifications Page
See Also: Creating a New Group section on page 82 - monitor a group of rooms to utilize notifications. Creating a New Room section on page 87 - use notifications in conjunction with scheduling and monitoring rooms. RMS - Administrator’s Guide...
Page 107: Create New Notification Page
Notifications can be configured beyond the standard Equipment Monitoring status types. These additional status types are: • Control System Error - This status type is triggered when the RMS server detects an error within the NetLinx master control system. • Equipment Usage - This status type is triggered when any monitored equipment is used.
Page 108: Edit Notification Page
RMS system from the drop-down combo box. This field is required. Set the Users value for the notification. Select a role or individual user in the RMS system from the drop- down combo box. This field is required.
Page 109: Changing The Domain Path For Notifications
Enter the new hostname, e.g., rms.my-domain.com Click OK. Restart RMS services. Management - Systems Page The Management - Systems page allows you to browse the NetLinx masters connected to the RMS application and inspect their configuration. FIG. 83 Management - Systems Page Management - Systems Page Options •...
Page 110: View System Page
Control Functions - Launches the Execute Control Function Page section on page 70. Viewing a System Select Management > Systems in the menu on the left side of the RMS application. Select the system you wish to view by either clicking the Serial Number or View. The View System page opens.
Page 111: Management - Devices Page
(FIG. 84). FIG. 84 Management - Devices Page Create Device Page Select Create Device in the Management - Devices Page to access the Create Device page (FIG. 85): FIG. 85 Create Device Page RMS - Administrator’s Guide...
Page 112: Device Search Page
Note: This option only appears when you access this page via the option on the menu or by clicking Create Device on the Devices tab. If you use the Create Device option on the Rooms Devices page, RMS assumes you are creating the device in that room • Name The name of the monitored device.
Page 113: Management - Internal Log Page
The Internal Log displays parameter changes that reached their thresholds for devices that are configured to report to the Internal Log. The Internal Log is a historical record of all faults on the RMS application system. The Internal Log can be exported and saved on the server in a Comma Separated Value (CSV) formatted text ®...
Page 114: Exporting An Internal Log
Click Delete. Management - Control Functions Page The RMS application allows you to create control function (macros) that can be assigned to rooms and groups and scheduled to execute at specific times. Control Function macros are a collection of ConnectLinx actions.
Page 115: Create Control Function Macro Page
The friendly name of the macro. • Groups and Rooms A checkbox list of rooms and groups of rooms detected by RMS. • Available Control Functions A list of ConnectLinx control functions for each device found in the room. If more than one room or group is selected, only functions common throughout all the selected rooms are displayed in this field.
Page 116: Edit Macro Page
• The __ __ of every __ month(s) - this setting allows you to pick either the first, second, third, fourth, or last day of the week and the number of months between each execution. RMS - Administrator’s Guide...
Page 117: Control Function Macro Schedules Page
In the event you have more than one room selected, only functions that are shared in all rooms are shown. Select a control function and move it to the Selected Control Functions window by clicking the << button. Repeat as necessary. Click Save to save, Cancel to cancel. RMS - Administrator’s Guide...
Page 118: Viewing A Macro
In the Management - Control Functions page (FIG. 89 on page 102), find your macro, and click View Schedule. The Control Function Macro Schedules page opens. Confirm the selected macro is listed in the Macro Name drop-down combo box. RMS - Administrator’s Guide...
Page 119: Management - Rfid Tags Page
Tag Details Page The Tag Details page (FIG. 94) displays information about the RFID tag including the Room Name, Reader Address, and Signal Strength of the tag. This information is view-only. FIG. 94 Tag Details Page RMS - Administrator’s Guide...
Page 120: Assign Tag To Device Page
The RFID tag ID for the targeted device. This option is read-only. • Room Name A list of available rooms in the RMS system with Asset licenses. The default value for the room is the current room in which the RFID reader detects the RFID tag.
Page 121: Reporting Page
Reporting Page Reporting Page System Reports Page The RMS applications support a variety of different reports designed to help you diagnose and improve the user’s experience with the system network. The system reports are organized into the following categories: Room Reports...
Page 122: Room Reports
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 123: System Reports - Help Requests Results
• Number of Help Requests The number of request instances within the designated parameters. System Reports - Help Requests (Detailed) This report provides a list of all help requests entered by an organizer within the designated parameters plus the qualifier Request like (FIG. 99). FIG. 99 Help Requests (Detailed) RMS - Administrator’s Guide...
Page 124: System Reports - Help Requests (Detailed) Results
Request like - A keyword search for specific requests. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. System Reports - Help Requests (Detailed) Results FIG.
Page 125: System Reports - Residence Usage
Reporting Page System Reports - Residence Usage This report provides the number of hours all rooms included in the report have been scheduled via the RMS application's scheduling feature within the parameters specified (FIG. 101). If the scheduling features of the RMS application are not being used, this report will not contain any useful data.
Page 126: System Reports - Residence Usage Results
System Reports - Source Usage This report provides the number of hours an organizer has used a source within any given room and any number of sources available (FIG. 103). FIG. 103 System Reports - Source Usage RMS - Administrator’s Guide...
Page 127: System Reports - Source Usage Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. System Reports - Source Usage Results FIG.
Page 128: System Reports - Cumulative Lamp Hours
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 129: System Reports - Cumulative Lamp Hours Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. System Reports - Cumulative Lamp Hours Results FIG.
Page 130: System Reports - Transport Run Time
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 131: System Reports - Transport Run Time Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. System Reports - Transport Run Time Results FIG.
Page 132: System Reports - Current Source Usage
Reporting Page System Reports - Current Source Usage This report provides all of the data found on the Source Usage viewing page in the RMS web user interface (FIG. 109). FIG. 109 System Reports - Current Source Usage System Reports - Current Source Usage •...
Page 133: System Reports - Current Source Usage Results
• Current Value Usage, in hours, of the source since date/time listed in Since column • Percent Percentage of the total system usage this represents based on systems power since the date/time in the Since column. • Since Date/Time this value was last reset. RMS - Administrator’s Guide...
Page 134: System Reports - Current Lamp Hour
Reporting Page System Reports - Current Lamp Hour This report provides all of the data found on the Current Lamp Hours viewing page in the RMS web user interface (FIG. 111). FIG. 111 System Reports - Current Lamp Hour System Reports - Current Lamp Hour •...
Page 135: System Reports - Current Lamp Hours Results
• Usage Number of hours on the lamp. • Lamp Life Expected lamp life set in the RMS application. This is the threshold of the Lamp Hours parameter. • Average Usage Average use in Hours/Day based on historical data in the RMS application.
Page 136: Power Reports
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 137: Power Reports - System Power Results
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 138: Power Reports - Device Power Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Power Reports - Device Power Results FIG.
Page 139: Power Reports - System Power (Detailed)
• Power Status - A drop down selection; your choices are On and Off. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Power Reports - System Power (Detailed) Results FIG.
Page 140: Quality Of Service Reports
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 141: Quality Of Service Reports - System Online Results
• Any - Selects all time offline counters. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Quality of Service Reports - System Online Results FIG.
Page 142: Quality Of Service Reports - Device Online
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 143: Quality Of Service Reports - Device Online Results
• Any - Selects all time offline counters. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Quality of Service Reports - Device Online Results FIG.
Page 144: Quality Of Service Reports - Device Communications
• On - Selects all instances on the designated date. • On/Before - Selects all instances on or before the designated date. • Between - Selects all instances between the designated dates. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 145: Quality Of Service Reports - Device Communications Results
• Any - Selects all time offline counters. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Quality of Service Reports - Device Communications Results FIG.
Page 146: Quality Of Service Reports - Device Control Failures
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 147: Quality Of Service Reports - Device Control Failures Results
Scheduler Reports - Help Requests This report provides a count of all help entered by any user within the parameters for all rooms included in the report (FIG. 127). FIG. 127 Scheduler Reports - Help Requests RMS - Administrator’s Guide...
Page 148: Scheduler Reports - Help Requests Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Scheduler Reports - Help Requests Results FIG.
Page 149: Scheduler Reports - Help Requests (Detailed)
• Request like - A keyword search for specific help requests. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 150: Scheduler Reports - Help Requests (Detailed) Results
Scheduler Reports - Room Usage This report provides the number of hours a room has been scheduled via the RMS application's scheduling feature for all rooms within the parameters for all rooms included in the report (FIG. 130). If the scheduling features of the RMS application are not being used, this report will not contain any useful data.
Page 151: Scheduler Reports - Room Usage Results
• Any - Selects all instances. • Residence Select either All Residences or Selected Residences. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Scheduler Reports - Room Usage Results This report provides the number of minutes a source has been selected, i.e., viewed, for all sources in all rooms...
Page 152: Scheduler Reports - Source Usage
• <= - Selects all instances that are less than and equal to the number you place in the field. • Between - Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number. • Any - Selects all instances. RMS - Administrator’s Guide...
Page 153: Scheduler Reports - Source Usage Results
The amount of time, in hours, the organizer has used that source. Running a System Report Select Reporting > System Reports in the menu on the left side of the RMS application. The System Reports page opens. Select one of the following Reports from the drop down menu: Help Requests (see the System Reports - Help Requests section on page 110 for more information.)
Page 154 Device Location (see the Tracking Reports - Device Location section on page 147 for more information.) Device Battery Levels (see the Tracking Reports - Device Battery Levels section on page 149 for more information.) Enter the parameters for the report. Click Run Report. RMS - Administrator’s Guide...
Page 155: Tracking Reports
Fixed Location devices, or All Devices. • Room Select either All Rooms or Selected Rooms. The latter provides a list of rooms and groups avail- able within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 156: Tracking Reports - Device Activity Results
This report displays a device-centric view of the device’s RFID tag activity over a user-defined period of time. The report is grouped by device name (FIG. 137). Only rooms configured for RFID appear in this report. FIG. 137 Tracking Reports - Device Activity (Detailed) RMS - Administrator’s Guide...
Page 157: Tracking Reports - Device Activity (Detailed) Results
Fixed Location devices, or All Devices. • Room Select either All Rooms or Selected Rooms. The latter provides a list of rooms and groups avail- able within the RMS system. • Run Report Generates the report. Tracking Reports - Device Activity (Detailed) Results FIG.
Page 158: Tracking Reports - Room Activity
Fixed Location devices, or All Devices. • Room Select either All Rooms or Selected Rooms. The latter provides a list of rooms and groups avail- able within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 159: Tracking Reports - Room Activity Results
RFID tag. The report is grouped by device name. Only devices configured for RFID appear in this report. FIG. 141 Tracking Reports - Device Location RMS - Administrator’s Guide...
Page 160: Tracking Reports - Device Location Results
Online or Offline. You can also select Any to include all device tag status states. • Room Select either All Rooms or Selected Rooms. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. Tracking Reports - Device Location Results FIG.
Page 161: Tracking Reports - Device Battery Levels
The default setting for this search parameter is “Battery Power Level Less Than 10%". • Room Select either All Rooms or Selected Rooms. The latter provides a list of rooms and groups available within the RMS system. • Run Report Generates the report. RMS - Administrator’s Guide...
Page 162: Tracking Reports - Device Battery Levels Results
• Detected Room The room name of the last detected location of the device. This information only appears in the device’s RFID tag is currently offline. • Battery Level The percentage of remaining battery power for the RFID tag. • Last Timestamp The timestamp for when the RFID reader detected the device being online. RMS - Administrator’s Guide...
Page 163: Administrative Reports
Reporting Page Administrative Reports Administrative Reports - Device Inventory This report provides a detailed listing of all devices (excluding source usage devices) in the RMS system (FIG. 145). The report is grouped by room name. FIG. 145 Device Inventory Administrative Reports - Device Inventory •...
Page 164: Administrative Reports - Control System Inventory
• Device RFID Tag ID The device’s RFID tag ID. Administrative Reports - Control System Inventory This report provides a detailed listing of all the control masters defined in the RMS system (FIG. 147). FIG. 147 Administrative Reports - Control System Inventory Administrative Reports - Control System Inventory •...
Page 165: Administrative Reports - Control System Inventory Results
• RMS SDK Version The RMS SDK version of the control system. Administrative Reports - System Users This report provides a detailed listing of all users defined in the RMS system (FIG. 149). FIG. 149 Administrative Reports - System Users Administrative Reports - System Users •...
Page 166: Administrative Reports - System Users Results
Internal Log Report Page The Internal Log displays parameter changes that reached their thresholds for devices that are configured to report to the Internal Log. The Internal Log is a historical record of all faults on the RMS application system. Internal Log Report •...
Page 167: Internal Log Entry Page
Description: Text field for the user to add information for the notification. Viewing Log Entries Select Reporting > Internal Log in the menu on the left side of the RMS application. The Internal Log Report page opens. Select your log entry from the list and click View. The Internal Log Entry page opens.
Page 168: Source Usage Page
The Reset button resets the room’s source usage. Viewing Source Usage Reports Select Reporting > Source Usage in the menu on the left side of the RMS application. The Source Usage page opens. Locate the room for which you want a source usage report; double click groups to expand.
Page 169: Lamp Hours Report Page
• If there are 7 or less days left on the lamp, it is displayed in red. Viewing Lamp Hours Reports Select Reporting > Lamp Hours in the menu on the left side of the RMS application. The Lamp Hours Report page opens.
Page 170 Reporting Page RMS - Administrator’s Guide...
Page 171: Configuration Page
Appointment Settings page opens. Type to set the Appointment master password. Leaving this field blank disables this feature. Type the number of days RMS is to retain the appointment in the field Remove after: (Days). The value of 0 disables this feature.
Page 172: Setting The Appointment Master Password
Configuration Page Setting the Appointment Master Password Select Configuration > Appointments in the menu on the left side of the RMS application. The Appointment Settings page opens. Type to set the Appointment master password. Leaving this field blank disables this feature.
Page 173: Configuring The Internal Log
Log Entries to Keep). The value 0 disables this feature. Type the maximum number of days the RMS server is to keep in the field provided (Keep Log Entries for Specified Number of Days). The value 0 disables this feature.
Page 174: Configure Notification Template Page
Templates are used by the RMS application to format emails, pager messages and log messages (FIG. 155). Each template provides the RMS application with a block of text for use in HTML emails, Plan Text emails, Pager messages and log messages.
Page 175: Create New Template Page
Create New Template page (FIG. 156). For any template type, you can create a custom template and set it as the default to override the default RMS application notification messages.
Page 176 • [Parameter.Units] - The units of measure for the parameter, e.g. "hours", "minutes" etc. • [Parameter.UpdateValue] - The update value of the last parameter change • [Parameter.Value] - The current value of the parameter after the parameter change has been applied RMS - Administrator’s Guide...
Page 177: Viewing A Notification Template
• Log Text - Plain text set for logging. Viewing a Notification Template Select Configuration > Notification Templates in the menu on the left side of the RMS application. The Configure Notification Template page opens. Select a template from the table and click View.
Page 178: Copying A Notification Template
Prestige Levels Page Prestige levels are optional but they can help users find a room that meets their needs through the RMS application's room search capabilities. Prestige levels are used to classify rooms based on aesthetics. You can use between one and ten prestige levels based upon the requirements of your facility, via options in the Prestige Levels page (FIG.
Page 179: System Licensing Page
Configuration Page System Licensing Page The RMS application is licensed by the total number of rooms that can be configured within the system. For each room required, you need either one Scheduling license, one Asset license, or both. To obtain an RMS License, please contact AMX at 800-222-0193, by email at service@amx.com or contact your AMX dealer.
Page 180: Checking Client Licensing Information
Unassigned NetLinx Systems section of the HotList. You will need more Client Licenses before you can create rooms for these systems. The RMS application can run without a license key. In Standard mode, you can run the RMS application with limited capabilities for previewing the functionality of the software:...
Page 181: Hotlist Settings Page
Exits the text Create New Help Response page without creating response. Creating a New Help Response Select Configuration > Hot List Setting in the menu on the left side of the RMS application. The Hotlist Settings page opens. Click Create New Help Response to enable the new help response defining area.
Page 182 Configuration Page RMS - Administrator’s Guide...
Page 183: Help Page
Help Page Help Page Overview The Help page is a list of links that can aid you in getting the best uses out of the RMS application. Help Page • About RMS application Opens the About RMS Application Page section on page 171, this page contains copyright information about the application.
Page 184: Connections Page
Restart Connection Server - Restarts the RMS connection server. Checking RMS connections Select Help > System Diagnostics in the menu on the left side of the RMS application. Click the Connections tab at the top of the page. The Connections page opens.
Page 185: Displaying The Resource Lookup Table
The debug server provides a console view for diagnostics and debug messages. To connect to the debug console, use a TELNET client and connect to the RMS server on the specified port. Debugging •...
Page 186 Help Page RMS - Administrator’s Guide...
Page 187: Sitemap Page
Sitemap Page Overview The Sitemap is a hierarchal list of links to every page available within the RMS application; this page is restricted and populated according to the role of the user currently logged in to the RMS application (FIG. 160).
Page 188 Sitemap Page RMS - Administrator’s Guide...
Page 189: Rms Scheduling Page
This is the equipment list for the room. Opening Day View Select View Schedule > Day View in the menu on the left side of the RMS application. The Day View page opens. You can change rooms by selecting them from the drop down menu, Select a room.
Page 190: Week View Page
This is the equipment list for the room. Opening Week View Select View Schedule > Week View in the menu on the left side of the RMS application. The Week View page opens. You can change rooms by selecting them from the drop down menu, Select a room.
Page 191: Opening Month View
RMS Scheduling Page Opening Month View Select View Schedule > Month View in the menu on the left side of the RMS application. The Month View page opens. You can change rooms by selecting them from the drop down menu, Select a room.
Page 192 End after __ occurrences The scheduled recurring meeting ceases to run upon reaching the user defined parameter. End by: Either type the date the scheduled recurring meeting is to end or select the date from the calendar icon. RMS - Administrator’s Guide...
Page 193: Appointment Details Page
Up to 5 lines of text. Type a welcome message as it is to be displayed on the pane in the room. The welcome message can provide your attendees with a warm greeting. This feature is only available if a panel is available for display. RMS - Administrator’s Guide...
Page 194: Creating An Appointment
This feature is only available if a G4 panel is available for display. Creating an Appointment Select Add Appointment in the menu on the left side of the RMS application. The Add Appointment page opens. In the drop down menu, Room, select the room that will host the appointment or search for a room by clicking Search (See Conducting a Room Search section on page 184).
Page 195: Room Search Page
Click Save to save, or Cancel to cancel. Included in the RMS SDK are touch panel files that allow the user to execute manual presets, send help and maintenance requests, extend the appointment, and view schedules. Room Search Page The Room Search page allows you to search for a specific room or find one based on your appointment needs.
Page 196: Room Search Results Page
Select - Selects the room for use within the appointment. Conducting a Room Search Select Add Appointment in the menu on the left side of the RMS application. The Add Appointment page opens. Click Search to open the Room Search page.
Page 197: Rms User Page
Your language preference is stored at the RMS server level and it is no longer necessary to enable cookies on your browser. • Home Page: A drop down list of available RMS application web pages that can be designated as the home page; this will be the first page loaded upon a successful login.
Page 198: Setting Scheduling View Hours
Notifications are only sent between the start and end times. Editing Your User Profile Select Settings > Profile in the menu on the left side of the RMS application. The User Profile page opens. Change any of the fields but be sure to include all of the required information.
Page 199: Setting User Notification Time Span
Create New Notification Page Options Enabled When checked, the notification is active. Groups/Rooms A drop down list of groups and rooms in the RMS system. Selecting one tracks it for the pur- poses of the notification. This field is required. Users The username receiving the notification.
Page 200: Creating New User Notifications
Creating new User Notifications Select Settings > Notifications in the menu on the left side of the RMS application. The User Notifications page opens. Click Create New Template to launch the Create New Notification Page section on page 187.
Page 201: Rms Touch Panel Pages
RMS Touch Panel Pages RMS Touch Panel Pages Overview Included within the RMS SDK are G4 touch panel pages for your RMS installation. Based on NetLinx code configuration, the panel boots up as either a Welcome or In-room panel page. RMS Welcome Page This page is displayed on the panel outside of the meeting room.
Page 202: Rms Meeting Request Dialog
Press the EARLIER and LATER buttons within the Meeting room schedule area. Once you have located the meeting, press the meeting to see more information. Creating a Meeting At The Welcome Panel Within the Welcome page, press Create Meeting. The RMS Meeting Request dialog box opens. Set the following: Duration Subject The Message field is not required for the scheduling troller but is a helpful field for users.
Page 203: Extending A Meeting At The Welcome Panel
Press OK. Extending a Meeting At the Welcome panel Within the Welcome page, press Extend Meeting. RMS extends the meeting in 15 minute increments. Both successful and failed extension attempts receive a message. Confirmed - the meeting has been extended.
Page 204: Ringing The Doorbell
RMS Touch Panel Pages press Yes. Based upon your scheduling system’s support of this feature, you will see either: Confirmed - the meeting has been ended. Unsuccessful - the meeting has not been ended. FIG. 169 Meeting End Confirmed / Unsuccessful Ringing The Doorbell Within the Welcome page, press Ring Doorbell.
Page 205: Rms In-Room Page
Run Preset If the meeting was created on the Scheduling page of RMS, the user had the option of creating a preset. The preset option allows you to execute it automati- cally or by this button. See the Creating an Appointment section on page 182.
Page 206: Finding A Meeting In A Room's Schedule
Press OK. Extending a Meeting At The In-Room Panel Within the In-room page, press Extend Meeting. RMS extends the meeting in 15 minute increments. Both successful and failed extension attempts receive a message. Confirmed - the meeting has been extended.
Page 207: Ending A Meeting Early At The In-Room Panel
RMS Touch Panel Pages Ending a Meeting Early At The In-Room Panel Within the In-room page, press End Meeting. The Confirm Meeting End dialog box opens. FIG. 174 Meeting End press Yes. Based upon your scheduling system’s support of this feature, you will see either: Confirmed - the meeting has been ended.
Page 208: Using The Room's Calendar
RMS Touch Panel Pages Using the Room’s Calendar Within the In-room page, press Room Calendar. The Room Calendar (FIG. 176) opens. FIG. 176 Room Calendar The first drop down menu allows you to change months. Press the current month to access other months.
Page 209: Placing A Help Request
RMS Touch Panel Pages Placing a Help Request Within the In-room page, press Help. The Help Request dialog box opens. FIG. 178 Help Request Type your message using the on-screen keyboard. Press Send. There are 2 responses you can expect from the Help Desk: Message from Help Desk FIG.
Page 210: Placing A Service Request
Within the In-room page, press Service. The Service Request dialog box opens. FIG. 181 Service Request Type your message using the on-screen keyboard. Press Send; RMS will confirm with you that the request has been sent. RMS - Administrator’s Guide...
Page 211 RMS Touch Panel Pages RMS - Administrator’s Guide...
Page 212 It’s Your World - Take Control™ 3000 RESEARCH DRIVE, RICHARDSON, TX 75082 USA • 800.222.0193 • 469.624.8000 • 469-624-7153 fax • 800.932.6993 technical support • www.amx.com...

This manual is also suitable for:

Rms 3.3

AMX RMS Administrator's Manual

RMS Resource Management Suite

Overview

What's New in RMS V3.3

System Requirements

Network Configuration

Installation

Conceptualizing the RMS Application

Vertical Market Support

Device Monitoring Framework

Notification Process

Scheduling System Plug-Ins

Getting Started

Running the Configuration Wizard

Adding Netlinx Systems as Rooms

Adding and Configuring Groups

Adding Users

Adding Notifications

RMS Configuration Wizard

Overview

Database

Product Selection

Web Services

Services

Licensing

OS Permissions

System Settings

Name & Logo

Finished

Database Wizard

Overview

Starting the Database Wizard

RMS Web User Interface

Overview

Sign in Page

RMS Administration

Administration Page

RMS Dashboard Page

Overview

How Do You Change Modes

Adding Contents

Moving Columns

Resetting the RMS Dashboard

RMS Hotlist

Overview

Unassigned Netlinx Systems

Parameter Needing Attention

Room Troller Failure

System Status Page

Overview

Auto-Refresh

Viewing System Status Information

Viewing Device Information on the System Status Page

Management Page

Overview

Management - Rooms Page

Management - Users Page

Management - Permissions Page

Management - Notifications Page

Management - Systems Page

Management - Devices Page

Management - Internal Log Page

Management - Control Functions Page

Management - RFID Tags Page

Reporting Page

System Reports Page

Room Reports

Power Reports

Quality of Service Reports

Scheduler Reports

Tracking Reports

Administrative Reports

Internal Log Report Page

Source Usage Page

Lamp Hours Report Page

Configuration Page

Appointment Settings Page

Configure Internal Log Page

Configure Notification Template Page

Prestige Levels Page